Panasonic KX-FP215 operating instructions Copying

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	9. Help


Problem	Cause & Solution
A blank sheet is ejected.	L If a blank sheet is ejected after the received document is printed out, the
	size of the document sent by the other party is as large as, or larger than,
	the recording paper, and the receiving reduction rate is not programmed
	correctly. Program the proper rate in feature #36 (page 39).
	L The other party placed the document in their fax machine facing the wrong
	way. Check with the other party.

The printing quality is poor.	Please do not reuse the ink film!
	Please use genuine Panasonic replacement film. Refer to page 8 for further
	details.
	L The thermal head is dirty. Clean it (page 52).
	L If documents can be copied properly, the unit is working normally. The other
	party may have sent a faint document or there may be something wrong
	with the other party’s machine. Ask them to send a clearer copy of the
	document or to check their fax machine.
	L Some paper has instructions recommending which side to print on. Try
	turning the recording paper over.
	L You may have used paper with a cotton and/or fiber content that is over
	20%, such as letterhead or resume paper. We recommend smooth paper
	such as “Hammermill Jet Print” for clearer printing.

Recording paper frequently	L Clean the document feeder rollers, recording paper feeder and rubber flap
misfeeds.	(page 51).

Letters on the received	L If your line has special telephone services such as call waiting, the service
document are distorted.	may have been activated during fax reception. Connect the unit to a line that
	does not have these services.

I cannot receive documents	L You must set remote fax activation to ON (feature #41 on page 40)
by pressing {*}{#}{9} on an	beforehand.
extension telephone.	L You may have changed the remote fax activation code from {*}{#}{9}
	(default setting). Verify the remote fax activation code (feature #41 on page
	40).
	L The memory is full of received documents due to a lack of recording paper,
	a lack of ink film or a recording paper jam. Install paper (page 13), install ink
	film (page 10) or remove the jammed paper (page 49).

The other party complains	L The receiving mode is set to TEL mode.
that they cannot send a	Receive the document manually (page 27) or change the receiving mode to
document.	TAM/FAX mode (page 28) or FAX ONLY mode (page 27).
	L The memory is full of received documents due to a lack of recording paper,
	a lack of ink film or a recording paper jam. Install paper (page 13), install ink
	film (page 10) or remove the jammed paper (page 49).

I cannot select the desired	L If you want to set TAM/FAX or FAX ONLY mode:
receiving mode.	– select the desired mode using feature #77 (page 41), and press {AUTO
	ANSWER} repeatedly until the desired mode is displayed.
	L If you want to set TEL mode:
	– press {AUTO ANSWER} repeatedly until “TEL MODE” is displayed.
	L The Distinctive Ring of feature #31 is activated (page 30).

9.3.5 Copying

Problem	Cause & Solution
The unit will not make a copy.	L The ink film is empty. Replace the ink film with a new one (page 10).
	L You cannot make a copy during programming.
	L You cannot make a copy during a telephone conversation.

For assistance, please visit http://www.panasonic.com/help

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Contents Operating Instructions Energy Star Things you should keep a recordCopyright Shock and/or excessive heat resulting in a fire Important safety instructionsInstallation For best performanceRoutine care Programming Basic features Advanced features Included accessories Accessory informationConnections Quick Setup Adjusting volumeRico 11.5 Customer Services directory11.3 FCC and Other Information 11.4To place an order by fax Fax 800 Included accessoriesAccessory information To place an order online for customers in the U.S.A. onlyButton descriptions Removing the shipping tape OverviewInk film Incorrect CorrectConnect the handset cord Handset cordPaper tray Paper supportCorrectSlant Remove all of the installed paper before adding paperRecording paper Connections Using surge protectorsSET iMENU Quick SetupHelp function SET Menu StopM08/D10/Y09 Time 1015AM Adjusting volumeDate and time M01/D01/Y09 Time 1200AMTo select characters with the dial keypad Keypad Characters Your logoSET Mute Menu StopNO.= Your fax numberSET Flash Menu i#03 iSETOne touch dial Making a phone call using the phonebookEditing a stored item Erasing a stored itemErasing a one touch dial assignment Caller ID serviceMaking a call using a one touch dial Key To confirm caller information using the Caller ID listViewing and calling back Caller ID number auto edit featureSymbols and operations for caller information Turning on the Caller ID number auto edit featureMenu iSET iSET Erasing specific caller informationHelp SET FAX Start Stop SP-PHONE Redial Sending a fax manuallyDocument requirements Sending a fax using Phonebook and one touch dialErasing a stored item from the broadcast memory Broadcast transmissionProgramming items into the broadcast memory Adding a new item into the broadcast memorySelecting the way to use your fax machine Use only as a fax FAX only modeUse mostly as a telephone TEL mode Receiving a fax automatically Auto answer on Activating TEL modeActivating FAX only mode Receiving a fax manually Auto answer OFFReceiving a voice message and fax document in one call Changing the ring count in TAM/FAX modeSET iMENU Ring pattern Selection Programming the ring pattern assigned for faxSET iMENU How phone calls and faxes are received Making a copy More copying featuresCollated pages Uncollated pages Example Making 2 copies of a 4-page original documentGreeting REC iSET L a long beep will sound Recording your greeting messageErasing your recorded greeting message MIC Erase SET Stop Greeting Check Greeting RECTo play back messages Useful features during playbackListening to recorded messages Leaving a message for others or yourselfSummary of remote operation Remote operation using remote commandsOperating from a remote location To exit programming, press Menu ProgrammingMenu FAX only Basic featuresDIST. Ring TEL onlyAdvanced features Darker Setting the fax voice Feature Feature code Selection Changing the faxSetting the memory Setting friendly250ms 600ms400ms 300msError messages Reports Upplies Error messages DisplayDisplay Cause & Solution Initial settings When a function does not work, check hereGeneral Fax receiving CONNECTING....., butFax sending Copying Answering machine If a power failure occursDisplay will show the following When the recording paper has jammed in the unitRecording paper jams Document jams When the recording paper was not fed into the unit properlyDo not use paper products, such as paper towels or tissues Thermal head cleaning Reference lists and reports SpecificationsAccuracy of the clock is approximately ±60 seconds a month ITU-T No Test ChartRecording paper specifications Recording paper size Recording paper weightCompliance with TIA-1083 standard FCC and Other InformationPanasonic Facsimile/Multi-Function Product Limited Warranty Limited Warranty United States and Puerto RicoCustomer Services Directory United States and Puerto Rico Customer Services directoryIndex Power failureProgramming Quick scan Feature #34 23 Setup List Panasonic Corporation of North America No Extra Cost