Panasonic KX-FT78HK, KX-FT74HK When a function does not work, check here, General, Fax sending

Page 79

Frequently Asked Questions

When a function does not work, check here

General

I cannot make and receive calls.

LThe power cord or telephone line cord is not connected. Check the connections (page 19).

LIf you used a splitter to connect the unit, remove the splitter and connect the unit to the wall jack directly. If the unit operates properly, check the splitter.

I cannot make calls.

LThe dialling mode setting is wrong. Change the setting of feature #13 (page 71).

The unit does not work.

LDisconnect the unit from the telephone line and connect the line to a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your telephone company.

The unit does not ring.

LThe ringer volume is set to off. Adjust it (page 26).

LThe ring setting of feature #06 is set to “RINGER OFF”. Change to another ring setting (page 70) (KX-FT78 only).

The other party complains they only hear a fax tone and cannot talk.

LFAX ONLY mode is set. Tell the other party the number is only used for faxes.

LChange the receiving mode:

–KX-FT74: TEL mode (page 46) or TEL/FAX mode (page 48).

–KX-FT78: TAD/FAX mode (page 57), TEL mode (page 46) or TEL/FAX mode (page 48).

LIf you use a duplex ring service, change to TEL mode.

LIf you use a duplex ring service, make sure you have set the same ring pattern assigned by the telephone company (page 55).

The {REDIAL/PAUSE} button does not function properly.

LIf this button is pressed during dialling, a pause will be inserted. If pressed immediately after a dial tone is obtained, the last number dialled will be redialled.

The receiving mode does not function properly.

LA ring detection feature #31 is set (page 55).

LTEL/FAX mode is set (page 48).

During programming, I cannot enter the code or ID number.

LAll or part of the numbers are the same. Change the number: feature #11 (page 71), #41 (page 73) and #49 (page 74).

The speakerphone is not working (KX- FT78 only).

LUse the speakerphone in a quiet room. LIf you have difficulty hearing the other

party, adjust the volume.

Fax – sending

I cannot send documents.

LThe telephone line cord is connected to the EXT jack on the unit. Connect to the LINE jack (page 19) (KX-FT74 only).

LThe other party’s fax machine is busy or has run out of recording paper. Try again.

LThe other party’s machine is not a facsimile. Check with the other party.

LThe other party’s fax machine rings too many times. Send the fax manually (page 37).

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Contents Operating Instructions Copyright For your future referenceInstallation Important safety instructionsOther Information Connections Installing the recording paper Fax sending / Copying Fax receiving FLASH/LIGHT Play MessagesTable of Contents Copy General Information Paper Included accessoriesAccessory information Model No Specifications KX-A106 Standard thermal recordingHelp SET Help functionFor KX-FT74 For KX-FT78Location of controls Copy FAX/START, SETRecord SlowQuick EraseDocument entrance OverviewMenu Document guides Speaker Microphone KX-FT78 onlyConnections To use the fax machine with a computer on the same line FAX/START Recording paper installing / replacingPress FAX/START Date and time, your logo and fax number Setting the date and timeTo correct a mistake Example Bill Setting your logoTo delete a character To insert a characterTo select characters with the dial keypad To select characters using + or Display order of charactersKeys Characters To delete a number Setting your fax numberExample +234 Adjusting volume Helpful hint Storing names and telephone numbers into the directoryTo keep the telephone number secret To delete a character/numberMenu SET Editing a stored entryErasing a stored entry MONITOR/DIGITAL SP-PHONE Making a phone call using the directoryTo search for a name by initial Digital SP-PHONEKX-FT78Record Stop Recording a telephone conversation KX-FT78 onlyTo confirm caller information using the Caller ID list Caller ID service from your phone companyHow Caller ID is displayed To correct an emergency telephone number Setting the dial lockMaking an emergency call To cancel the dial lockReceiving a request for voice contact Initiating voice contactDigital SP-PHONEKX-FT78 REDIAL/PAUSE To select the resolutionSending a fax manually To redial the last numberJournal report To transmit more than 10 pages at a timeTo stop transmission Sending report for confirmationMaximum size Document weightDocuments you can send Minimum sizeFax auto redial Sending a fax using the directoryIf your unit does not send a fax Broadcast Stop FAX/START SET Broadcast transmission KX-FT78 onlySending to the same parties To cancel the broadcast settingMenu Stop To cancel the transmit pollingWhen receiving calls Setting the unit to receive faxesWhen receiving phone calls When receiving faxesRemote fax activation You plan to answer the calls yourself TEL modeActivating TEL mode TEL mode answering all calls manuallyReceiving a fax manually Activating FAX only mode FAX only mode all calls are received as faxesExample Activating TEL/FAX mode When a fax call is receivedTEL/FAX delayed ring setting Silent fax recognition ring setting When a phone call is receivedDelayed ring setting Receiving Faxes Extension telephone Dial the fax number Press SET Black list function Pager call When your pager receives a pager callUsing with the ring detection feature To stop copying Making a copy+ Receive Mode TAD/FAX mode receiving phone calls and faxes automaticallySetting up the voice and fax message reception Ring setting in TAD/FAX modeTEL/FAX FAX/START Receive ModeRecording your own greeting messages TAD/FAXChecking the TAD/FAX greeting Receive Mode 2 timesChecking the TEL/FAX greeting Erase FAX/START Stop SET Erasing your own recorded greeting messagesRecord FAX/START Stop Leaving a message for others or yourselfListening to recorded messages To erase all the messages To erase a specific messageOperating from a remote location Remote operations using the remote command keyWhen there are new recorded messages When there are no new messagesOther remote operations Setting to TAD/FAX mode from TEL mode Changing the receive modeSkipping the greeting message Recording your own transfer greeting message Transferring recorded messages to another telephoneTo erase your own transfer greeting message To check the transfer greeting messageProgramming To cancel programmingGeneral programming method Basic features Code #11 KX-FT78 only Setting the remote operation ID VOX default UnlimitedCode #13 Setting the dialling mode Advanced features Code #43 KX-FT78 only Setting the recording time alert Code #30 Changing the silent fax recognition ring settingCode #31 Setting the ring detection Code #42 KX-FT78 only Setting the message alertNormal default Used for normal writing Code #47 KX-FT78 only Setting the voice guidanceCode #49 Setting the auto disconnection Code #58 Setting the original modeOn default You will hear connecting tones Code #76 Setting the connecting toneCode #70 Calling your pager KX-FT74 Reports Display LA transmission error occurred. Try again General When a function does not work, check hereFax sending Fax receiving Answering device KX-FT78 only Receiving modeIf a power failure occurs CopyingDocument jams sending Recording paper jam Document feeder Power cord Thermal head and head cover FAX/START Menu Stop Reference lists and reportsTechnical data about this product Specifications Advanced features Basic featuresProgram index Slow IndexPager call Feature #70 Polling PFQX1765ZA CM0602CY0
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