Panasonic KX-FC228HK operating instructions Fax sending, Fax receiving

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11. Help

11.3.4 Fax – sending

Problem	Cause & Solution
I cannot send documents.	L The other party’s fax machine is busy or has run out of recording paper. Try
	again.
	L The other party’s machine is not a fax machine. Check with the other party.
	L The other party’s fax machine failed to answer the fax automatically. Send
	the fax manually (page 29).
	L The memory is full of received documents and the quick scan (feature #34
	on page 47) is ON. Turn this feature OFF, and send the fax again.

I cannot send a fax overseas.	L Use the overseas transmission mode (feature #23 on page 46).
	L Add two pauses at the end of the telephone number or dial manually.

The other party complains	L If your line has special telephone services such as call waiting, the service
that letters on their received	may have been activated during fax transmission. Connect the unit to a line
document are distorted or not	that does not have these services.
clear.	L Another telephone on the same line is off the hook. Hang up the telephone
	and try again.
	L Try copying the document with this unit. If the copied image is clear, there
	may be something wrong with the other party’s machine.
	L Adjust the scan contrast using feature #58 (page 49).

The other party complains	L The scanner glass or rollers are dirty with correction fluid, etc. Clean them
that black lines, white lines or	(page 72). Please do not insert a document before correction fluid has dried
smudges appear on their	completely.
received document.

Documents frequently	L Clean the document feeder rollers, recording paper feeder and rubber flap
misfeed.	(page 72).

11.3.5 Fax – receiving

Problem	Cause & Solution
I cannot receive documents.	L The ink film is empty. Replace the ink film with a new one (page 11).

I cannot receive documents	L The receiving mode is set to TEL mode.
automatically.	Change the receiving mode:
	– TAM/FAX mode (page 35), FAX ONLY mode (page 35) or TEL/FAX
	mode (page 34).
	L The time taken to answer the call is too long. Decrease the number of rings
	(page 43, feature #06 on page 45, or #78 on page 50).
	L The greeting message is too long. Record a shorter message (page 40).
	L Make sure that the Distinctive Ring of feature #31 is set properly (page 37).
	If you do not subscribe to the Distinctive Ring service offered by your local
	telephone company, this feature should be OFF.

The display shows	L The receiving mode is set to FAX ONLY mode and the incoming call is not
“CONNECTING.....”, but	a fax. Change the receiving mode:
faxes are not received.	– TAM/FAX mode (page 35), TEL mode (page 33) or TEL/FAX mode
	(page 34).

A blank sheet is ejected.	L If a blank sheet is ejected after the received document is printed out, the
	size of the document sent by the other party is as large as, or larger than,
	the recording paper, and the receiving reduction rate is not programmed
	correctly. Program the proper rate in feature #36 (page 48).
	L The other party placed the document in their fax machine facing the wrong
	way. Check with the other party.

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Contents Operating Instructions Compact Plain Paper Fax with DectThings you should keep a record Thank you for purchasing a Panasonic fax machineFor your future reference Important safety instructions InstallationBattery Environment For Best PerformanceLocation and noise Routine careDuplex Ring Useful Information Available accessories Included accessoriesAccessory information Telephone line cord Cordless handsetButton descriptions of the base unit Button descriptions of the cordless handset Display descriptions of the cordless handsetOverview Base unitCordless handset Ink film Correct Paper trayPaper support IncorrectBattery installation / replacement Recording paperCorrectSlant Connections Battery strength Battery icon Battery chargeTurning the cordless handset power ON/OFF Power onAdjusting cordless handset volume Adjusting base unit volumeWith the base unit Date and timeWith the cordless handset Example 10 August, 2006 1015 PM 12 hour clock formatSET Rflash Your logoYour fax number Menu StopTelephone SP-PHONE RedialCordless handset phonebook Making a phone call using the phonebookAnswering phone calls Storing phonebook itemsEditing a stored item Chain dial Cordless handset onlyBase unit phonebook Erasing a stored itemErasing all items Making a call using a one touch dial KeyOne touch dial Base unit only Assigning an item to a one touch dial KeyHow Caller ID is displayed Caller ID serviceViewing and calling back Missed callsSymbols and operations for caller information Erasing caller informationCaller ID SP-PHONE Stop FAX Start Turning SMS on/off Voice mail serviceUsing SMS Short Message Service Changing SMS message centre numbersSending a message Guide to SMS settings Receiving a messageStoring the PBX line access number for PBX users only Settings PBX Access NoSending a fax manually SP-PHONE Stop FAX Start RedialSending a fax using Phonebook and one touch dial Document requirementsAdding a new item into the broadcast memory Broadcast transmissionProgramming items into the broadcast memory Erasing a stored item from the broadcast memoryUse as a telephone and/or fax TEL/FAX mode Use only as a fax FAX only modeUse mostly as a telephone TEL mode Selecting the way to use your fax machineActivating TEL mode Receiving a fax manually Auto answer OFFSP-PHONE Stop FAX Start When a fax calling tone is detected Activating TEL/FAX modeActivating TEL/FAX mode with the cordless handset When a fax calling tone is not detectedChanging the ring count in TAM/FAX mode Activating FAX only modeActivating TAM/FAX mode with the cordless handset Receiving a fax automatically Auto answer onStoring undesired callers Using with the ring detection feature To use the ring detection feature, set to TEL modeMemu SET More copying features Making a copyExample Making 2 copies of a 4-page original document Collated pages Uncollated pagesMIC Erase Greeting Check Recording your greeting messageErasing your recorded greeting message To check the greeting message Press Greeting CheckLeaving a message for others or yourself Useful features during playbackListening to recorded messages To play back messagesDirect command operation Recording your greeting messageListening to recorded messages Programming for answering machine Remote operation using remote commandsOperating from a remote location Summary of remote operationKey Remote command To turn on the auto answer settingRecording a marker message Basic features Base unit programmingAdvanced features Using 24-hour time entry OFF defaultDesired resolution To cancel after programming, press Stop then SET86% 72% Letter 92% defaultTo print the stored document Setting friendly #46 DarkerTAM/FAX 60s Maximum greeting message time is 60 secondsSee page 40 for details Connecting tone volume cannot be adjusted Feature Feature code Selection Setting recall flash #72400msec. default Time for the base unitProgrammable Features Cordless handset features Cordless handset programmingChange base unit PIN 0000.*1 Using the base unit PIN/repeaterBase unit settings menu Sub-menu Feature default setting Enter the current 4-digit base unit PIN.*2Time settings Display setupCall options Operating additional units IntercomCopying phonebook items To a cordless handset using the base unitTransferring a call/conference IntercomCopy To the cordless handset using the base unitCopying one phonebook item Copying all the phonebook itemsCharacters available in each character entry mode Character entryCharacter entry modes When writing SMS messages Error messages Reports Error messages Display Display Cause & SolutionTry again Erase unnecessary messages page 41Recording was too short. Try again Phonebook items from the destination unit and try againWhen a function does not work, check here Initial settingsGeneral Cannot enter the code or ID Problem Cause & Solution During programmingProblem Cause & Solution Cordless handset does Ink film runs out quicklyIs pressed Problem Cause & Solution Have changed the cordlessNot ring Batteries should be Static, sound cuts in/outFax sending Fax receivingCopying Answering machine 11.3.8 SMSSender to write the message using non-Chinese characters If a power failure occursProblem Cause & Solution This message containsWhen the recording paper has jammed in the unit Recording paper jamsWhen the recording paper was not fed into the unit properly Document jamsDo not use paper products, such as paper towels or tissues Thermal head cleaning Specifications Reference lists and reports Base unit onlyMenu SET Recording paper weight ITU-T No Test ChartRecording paper specifications Recording paper size RF transmission power Approx mW Voice codingIndex Broadcast ListJournal Report 29 Page Page Global web site Copyright