Panasonic KX-FC228HK When a function does not work, check here, Initial settings, General

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		11. Help


Display		Cause & Solution
“You must	first	L You must subscribe to Caller ID service. Once you receive caller information
subscribe	to Caller ID.”	after subscribing to Caller ID service, this message will not be displayed.

11.3 When a function does not work, check here

If you still have difficulties after following the instructions in this section, reset the unit. Disconnect the power cord and turn OFF the cordless handset. Reconnect the power cord and turn ON the cordless handset.

11.3.1 Initial settings

Problem	Cause & Solution
I cannot hear a dial tone.	L If you used a splitter/coupler to connect the unit, remove the splitter/coupler
	and connect the unit to the wall jack directly. If the unit operates properly,
	check the splitter/coupler.
	L Disconnect the unit from the telephone line and connect a known working
	telephone. If the working telephone operates properly, contact our service
	personnel to have the unit repaired. If the working telephone does not
	operate properly, contact your telephone company.
	L The power cord or telephone line cord is not connected. Check the
	connections.
	L If you have connected the fax machine through a computer modem,
	connect the fax machine directly to a telephone line jack.

The unit does not work.	L Check the connections (page 14).
	L Make sure that the cordless handset’s battery is installed correctly (page
	13) and fully charge it (page 15).

The unit does not ring.	L The ringer volume is turned OFF. Adjust it (page 16).

I cannot make calls.	L You dialled a call restricted number. Remove the number from the call
	restricted list (page 54).
	L The dialling mode setting may be wrong. Change the setting (feature #13 on
	page 46).

11.3.2 General

Problem	Cause & Solution
The unit displays “PAPER	L You forced the recording paper into the paper tray too strongly. Remove all
JAMMED” even though paper	of the installed paper, and re-install it gently.
is installed.
The unit displays “CHECK	L The paper is inserted halfway. Insert it correctly (page 71) and press {SET}
PAPER” even though paper is	to clear the message.
inserted.
The other party complains	L FAX ONLY mode is set. Tell the other party the number is only used for
they only hear a fax tone and	faxes.
cannot talk.	L Change the receiving mode to TEL mode (page 33), TEL/FAX mode (page
	34) or TAM/FAX mode (page 35).

{REDIAL} or {PAUSE} on the	L If this button is pressed during dialling, a pause will be inserted. If pressed
base unit does not function	immediately after a dial tone is obtained, the last number dialled will be
properly.	redialled.

The receiving mode does not	L The Distinctive Ring is set (feature #31 on page 37).
function properly.

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Contents Compact Plain Paper Fax with Dect Operating InstructionsThings you should keep a record Thank you for purchasing a Panasonic fax machineFor your future reference Important safety instructions InstallationBattery Routine care For Best PerformanceLocation and noise EnvironmentDuplex Ring Useful Information Telephone line cord Cordless handset Included accessoriesAccessory information Available accessoriesButton descriptions of the base unit Display descriptions of the cordless handset Button descriptions of the cordless handsetOverview Base unitCordless handset Ink film Incorrect Paper trayPaper support CorrectBattery installation / replacement Recording paperCorrectSlant Connections Power on Battery chargeTurning the cordless handset power ON/OFF Battery strength Battery iconAdjusting base unit volume Adjusting cordless handset volumeExample 10 August, 2006 1015 PM 12 hour clock format Date and timeWith the cordless handset With the base unitMenu Stop Your logoYour fax number SET RflashSP-PHONE Redial TelephoneStoring phonebook items Making a phone call using the phonebookAnswering phone calls Cordless handset phonebookErasing a stored item Chain dial Cordless handset onlyBase unit phonebook Editing a stored itemAssigning an item to a one touch dial Key Making a call using a one touch dial KeyOne touch dial Base unit only Erasing all itemsMissed calls Caller ID serviceViewing and calling back How Caller ID is displayedSymbols and operations for caller information Erasing caller informationCaller ID SP-PHONE Stop FAX Start Changing SMS message centre numbers Voice mail serviceUsing SMS Short Message Service Turning SMS on/offSending a message Receiving a message Guide to SMS settingsSettings PBX Access No Storing the PBX line access number for PBX users onlySP-PHONE Stop FAX Start Redial Sending a fax manuallyDocument requirements Sending a fax using Phonebook and one touch dialErasing a stored item from the broadcast memory Broadcast transmissionProgramming items into the broadcast memory Adding a new item into the broadcast memorySelecting the way to use your fax machine Use only as a fax FAX only modeUse mostly as a telephone TEL mode Use as a telephone and/or fax TEL/FAX modeActivating TEL mode Receiving a fax manually Auto answer OFFSP-PHONE Stop FAX Start When a fax calling tone is not detected Activating TEL/FAX modeActivating TEL/FAX mode with the cordless handset When a fax calling tone is detectedReceiving a fax automatically Auto answer on Activating FAX only modeActivating TAM/FAX mode with the cordless handset Changing the ring count in TAM/FAX modeStoring undesired callers Using with the ring detection feature To use the ring detection feature, set to TEL modeMemu SET Making a copy More copying featuresCollated pages Uncollated pages Example Making 2 copies of a 4-page original documentTo check the greeting message Press Greeting Check Recording your greeting messageErasing your recorded greeting message MIC Erase Greeting CheckTo play back messages Useful features during playbackListening to recorded messages Leaving a message for others or yourselfDirect command operation Recording your greeting messageListening to recorded messages Summary of remote operation Remote operation using remote commandsOperating from a remote location Programming for answering machineKey Remote command To turn on the auto answer settingRecording a marker message Base unit programming Basic featuresAdvanced features To cancel after programming, press Stop then SET OFF defaultDesired resolution Using 24-hour time entryDarker Letter 92% defaultTo print the stored document Setting friendly #46 86% 72%TAM/FAX 60s Maximum greeting message time is 60 secondsSee page 40 for details Time for the base unit Feature Feature code Selection Setting recall flash #72400msec. default Connecting tone volume cannot be adjustedProgrammable Features Cordless handset programming Cordless handset featuresEnter the current 4-digit base unit PIN.*2 Using the base unit PIN/repeaterBase unit settings menu Sub-menu Feature default setting Change base unit PIN 0000.*1Time settings Display setupCall options Intercom Operating additional unitsIntercom To a cordless handset using the base unitTransferring a call/conference Copying phonebook itemsCopying all the phonebook items To the cordless handset using the base unitCopying one phonebook item CopyCharacters available in each character entry mode Character entryCharacter entry modes When writing SMS messages Error messages Reports Display Cause & Solution Error messages DisplayPhonebook items from the destination unit and try again Erase unnecessary messages page 41Recording was too short. Try again Try againWhen a function does not work, check here Initial settingsGeneral Ink film runs out quickly Problem Cause & Solution During programmingProblem Cause & Solution Cordless handset does Cannot enter the code or IDStatic, sound cuts in/out Problem Cause & Solution Have changed the cordlessNot ring Batteries should be Is pressedFax receiving Fax sendingCopying 11.3.8 SMS Answering machineThis message contains If a power failure occursProblem Cause & Solution Sender to write the message using non-Chinese charactersRecording paper jams When the recording paper has jammed in the unitDocument jams When the recording paper was not fed into the unit properlyDo not use paper products, such as paper towels or tissues Thermal head cleaning Specifications Reference lists and reports Base unit onlyMenu SET RF transmission power Approx mW Voice coding ITU-T No Test ChartRecording paper specifications Recording paper size Recording paper weightBroadcast List IndexJournal Report 29 Page Page Copyright Global web site