11. Help
Problem | Cause & Solution |
The printing quality is poor. | Please do not reuse the ink film! |
| Please use genuine Panasonic replacement film. Refer to page 7 for further |
| details. |
| L The thermal head is dirty. Clean it (page 73). |
| L If documents can be copied properly, the unit is working normally. The other |
| party may have sent a faint document or there may be something wrong |
| with the other party’s machine. Ask them to send a clearer copy of the |
| document or to check their fax machine. |
| L Some paper has instructions recommending which side to print on. Try |
| turning the recording paper over. |
| L You may have used paper with cotton and/or fibre content that is over 20%, |
| such as letterhead or resume paper. |
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|
Recording paper frequently | L Clean the document feeder rollers, recording paper feeder and rubber flap |
misfeeds. | (page 72). |
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|
Letters on the received | L If your line has special telephone services such as call waiting, the service |
document are distorted. | may have been activated during fax reception. Connect the unit to a line that |
| does not have these services. |
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|
I cannot receive documents | L The memory is full of received documents due to a lack of recording paper, |
using the cordless handset. | a lack of ink film or a recording paper jam. Install paper (page 13), install ink |
| film (page 11) or remove the jammed paper (page 70). |
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|
When an extension telephone | L You must set remote fax activation to ON (feature #41 on page 48) |
is connected, I cannot receive | beforehand. |
documents by pressing | L You may have changed the remote fax activation code from |
{*}{*}{*}{9}. | {*}{*}{*}{9} (default setting). Verify the remote fax activation code |
| (feature #41 on page 48). |
| L The memory is full of received documents due to a lack of recording paper, |
| a lack of ink film or a recording paper jam. Install paper (page 13), install ink |
| film (page 11) or remove the jammed paper (page 70). |
|
|
The other party complains | L The receiving mode is set to TEL mode. Receive the document manually |
that they cannot send a | (page 33) or change the receiving mode to TAM/FAX mode (page 35), FAX |
document. | ONLY mode (page 35) or TEL/FAX mode (page 34). |
| L The memory is full of received documents due to a lack of recording paper, |
| a lack of ink film or a recording paper jam. Install paper (page 13), install ink |
| film (page 11) or remove the jammed paper (page 70). |
|
|
I cannot select the desired | L If you want to set TAM/FAX or FAX ONLY mode: |
receiving mode. | – select the desired mode using feature #77 (page 50), and press {AUTO |
| ANSWER} repeatedly until the desired mode is displayed. |
| L If you want to set TEL mode or TEL/FAX mode: |
| – select the desired mode using feature #73 (page 50), and press {AUTO |
| ANSWER} repeatedly until the desired mode is displayed. |
| L The Distinctive Ring of feature #31 is activated (page 37). |
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11.3.6 Copying
Problem | Cause & Solution |
The unit will not make a copy. | L The ink film is empty. Replace the ink film with a new one (page 11). |
| L You cannot make a copy during programming. |
| L You cannot make a copy during a telephone conversation. |
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|
A black line, white line or | L The scanner glass or rollers are dirty with correction fluid, etc. Clean them |
smudge appears on the | (page 72). Please do not insert a document before correction fluid has dried |
copied document. | completely. |
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