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9. Troubleshooting
9.1Unable to Print
This chapter explains the troubleshooting procedures for possible malfunctions. Perform the troubleshooting procedures given below when the copier is unable to print even if you execute a print command from your PC.
Symptom | Possible Cause | Action | |
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A message | An error is probably | Check the control panel of the | |
appears on the | present in the copier. | copier. | |
PC screen, |
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The printer cable or | Check that the printer cable or | ||
saying | |||
network cable is | network cable is connected | ||
something to | |||
disconnected. | properly to the PC and controller. | ||
the effect that | |||
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“no printers are |
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connected,” “no |
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paper is |
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loaded,” or |
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“LPT1 write |
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error.” |
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Printing does | An error is probably | Check the control panel of the | |
not start despite | present in the copier. | copier. | |
the completion |
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The printer cable or | Check that the printer cable or | ||
of printing | |||
network cable is | network cable is connected | ||
setup on the | |||
disconnected. | properly to the PC and controller. | ||
PC. | |||
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| The printer driver | Check the printer name selected in | |
| selected for printing is | the “Print” dialog box. | |
| not compatible with |
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| the controller. |
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| A print job yet to be | Check with the job list on the | |
| processed is loaded in | copier control panel to check for | |
| the copier, causing the | print order. | |
| printer to wait. |
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