13. Help
Problem | Cause & Solution |
I cannot receive | L The receiving mode is set to TEL mode. |
documents automatically. | Change the receiving mode to TAM/FAX mode (page 55) or FAX |
| ONLY mode (page 56). |
| L The time taken to answer the call is too long. Decrease the number |
| of rings before the unit answers a call (feature #06 on page 67). |
| L The greeting message is too long. Record a shorter message |
| (page 61). |
|
|
The display shows | L The receiving mode is set to FAX ONLY mode and the incoming |
“CONNECTING.....”, but | call is not a fax. Change the receiving mode to TEL mode (page |
faxes are not received. | 54) or TAM/FAX mode (page 55). |
A blank sheet is ejected. | L If a blank sheet is ejected after the received document is printed |
| out, the size of the document sent by the other party is as large as, |
| or larger than, the recording paper, or the receiving reduction rate |
| is not programmed correctly. Program the proper rate in feature |
| #36 (page 69). |
| L The other party placed the document in their fax machine the |
| wrong way. Check with the other party. |
|
|
The printing quality is | Please do not reuse the ink film! |
poor. | Please use genuine Panasonic replacement film. Refer to page 11 for |
| further details. |
| L The thermal head is dirty. Clean it (page 103). |
| L Some paper has instructions recommending which side to print on. |
| Try turning the paper over. |
| L You may have used paper with a cotton and/or fibre content that is |
| over 20%, such as letterhead or resume paper. |
| L If documents can be copied properly, the unit is working normally. |
| The other party may have sent a faint document or there may be |
| something wrong with the other party’s machine. Ask them to send |
| a clearer copy of the document or to check their fax machine. |
|
|
The other party complains | L The receiving mode is set to TEL mode. |
that they cannot send a | Receive the document manually (page 53) or change the receiving |
document. | mode to TAM/FAX mode (page 55) or FAX ONLY mode (page 56). |
| L The memory is full of received documents due to a lack of |
| recording paper, a lack of ink film or a recording paper jam. Install |
| paper (page 19) or clear the jammed paper (page 98). |
|
|
I cannot select the desired | L If you want to set TAM/FAX or FAX ONLY mode, set the desired |
receiving mode. | mode using feature #77 (page 70), and press {AUTO ANSWER} |
| repeatedly to select the desired mode. |
| L If you want to set TEL mode, press {AUTO ANSWER} repeatedly |
| to select TEL mode. |
| L The Distinctive Ring is set (feature #31 on page 58). |
|
|
I cannot receive | L The memory is full of received documents due to a lack of |
documents using the | recording paper, a lack of ink film or a recording paper jam. Install |
handset. | paper (page 19) or clear the jammed paper (page 98). |
|
|
When an extension | L You must set remote fax activation to ON (feature #41 on page 69) |
telephone is connected, I | beforehand. |
cannot receive | L Press {*}{#}{9} firmly. |
documents by pressing | L The memory is full of received documents due to a lack of |
{*}{#}{9}. | recording paper, a lack of ink film or a recording paper jam. Install |
| paper (page 19) or clear the jammed paper (page 98). |
|
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