Panasonic KX-FC231NZ manual Documents automatically, Display shows, Faxes are not received, Poor

Page 96

13. Help

Problem

Cause & Solution

I cannot receive

L The receiving mode is set to TEL mode.

documents automatically.

Change the receiving mode to TAM/FAX mode (page 55) or FAX

 

ONLY mode (page 56).

 

L The time taken to answer the call is too long. Decrease the number

 

of rings before the unit answers a call (feature #06 on page 67).

 

L The greeting message is too long. Record a shorter message

 

(page 61).

 

 

The display shows

L The receiving mode is set to FAX ONLY mode and the incoming

“CONNECTING.....”, but

call is not a fax. Change the receiving mode to TEL mode (page

faxes are not received.

54) or TAM/FAX mode (page 55).

A blank sheet is ejected.

L If a blank sheet is ejected after the received document is printed

 

out, the size of the document sent by the other party is as large as,

 

or larger than, the recording paper, or the receiving reduction rate

 

is not programmed correctly. Program the proper rate in feature

 

#36 (page 69).

 

L The other party placed the document in their fax machine the

 

wrong way. Check with the other party.

 

 

The printing quality is

Please do not reuse the ink film!

poor.

Please use genuine Panasonic replacement film. Refer to page 11 for

 

further details.

 

L The thermal head is dirty. Clean it (page 103).

 

L Some paper has instructions recommending which side to print on.

 

Try turning the paper over.

 

L You may have used paper with a cotton and/or fibre content that is

 

over 20%, such as letterhead or resume paper.

 

L If documents can be copied properly, the unit is working normally.

 

The other party may have sent a faint document or there may be

 

something wrong with the other party’s machine. Ask them to send

 

a clearer copy of the document or to check their fax machine.

 

 

The other party complains

L The receiving mode is set to TEL mode.

that they cannot send a

Receive the document manually (page 53) or change the receiving

document.

mode to TAM/FAX mode (page 55) or FAX ONLY mode (page 56).

 

L The memory is full of received documents due to a lack of

 

recording paper, a lack of ink film or a recording paper jam. Install

 

paper (page 19) or clear the jammed paper (page 98).

 

 

I cannot select the desired

L If you want to set TAM/FAX or FAX ONLY mode, set the desired

receiving mode.

mode using feature #77 (page 70), and press {AUTO ANSWER}

 

repeatedly to select the desired mode.

 

L If you want to set TEL mode, press {AUTO ANSWER} repeatedly

 

to select TEL mode.

 

L The Distinctive Ring is set (feature #31 on page 58).

 

 

I cannot receive

L The memory is full of received documents due to a lack of

documents using the

recording paper, a lack of ink film or a recording paper jam. Install

handset.

paper (page 19) or clear the jammed paper (page 98).

 

 

When an extension

L You must set remote fax activation to ON (feature #41 on page 69)

telephone is connected, I

beforehand.

cannot receive

L Press {*}{#}{9} firmly.

documents by pressing

L The memory is full of received documents due to a lack of

{*}{#}{9}.

recording paper, a lack of ink film or a recording paper jam. Install

 

paper (page 19) or clear the jammed paper (page 98).

 

 

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Contents KX-FC231NZ How to use the operating instructions OpenLocation of Controls Base unitHandset Buttons Listed in alphabetical orderAttach your sales receipt here KX-FC235ALKX-FC231NZ TrademarksFor Australian users For New Zealand usersInstallation Service difficultiesImportant information for Australian users Instructions to customerImportant safety instructions Battery For best performance Before calling back Phonebook101 102103 105Included accessories QuantityFor Australian users For New Zealand usersAccessory information Available accessoriesFor Users in New Zealand General Warning Important NoticeButton descriptions of the base unit Button descriptions of the handset Display descriptions of the handset Display iconsDisplay icon Meaning Overview Ink film installation / replacement Installing the ink filmCorrect IncorrectPaper tray Replacing the ink filmRecording paper CorrectIncorrectBattery installation / replacement Installing the batteriesReplacing the batteries Panasonic batteries. See page 11 forConnections Battery charge Battery strengthBattery icons Battery strength Battery lifeTurning the handset power ON/OFF Power onPower OFF Base unit help functionAdjusting handset Adjusting base unit Volume Ringer volumeINT Ring toneDate and time With the handsetExample 315 PM 12-hour time entry Example 10 August, 2005 Press 10 08Your logo With the base unitSET Menu Example 315PM 12-hour time entry 1. Press 03To select characters using a or B Keypad CharactersTo enter your logo Example Bill To change uppercase or lowercase lettersYour fax number Your FAX no Press SETExample +64 9 To delete a numberMaking phone calls Mute Key lockTo turn key lock OFF, press j/OK for about 2 seconds Digital SP-PHONE MuteINT. Any key answer feature Auto talk featureAnswering phone calls Handset phonebookMaking a phone call using the phonebook CategoriesEditing a stored item Erasing stored items One touch dialChain dial Base unit phonebook Erasing a stored itemErase Digital SP-PHONE Caller ID service How Caller ID is displayedAnother method to erase a stored item Category features for Caller ID subscribers Using Caller ID typeChanging category ring tones Viewing and calling back using caller information Caller IDFAX/START Digital SP-PHONE Editing a caller’s telephone number before calling back Erasing caller informationStoring caller information into the phonebook Into the handset phonebookInto the base unit phonebook To erase specific caller information Press Caller IDVoice mail service for Australian users only Call minder for New Zealand users onlySMS Short Message Service Using public mailbox and private mailboxesTurning SMS ON/OFF Changing SMS message centre numbersSending a message Writing and sending a new messageReceiving a message Displaying / Sending a saved messageEditing a saved message Erasing saved messagesDisplaying a received message Erasing received messagesStoring the sender’s number in the handset phonebook Editing the sender’s number before calling backGuide to SMS settings Changing private mailbox settingsStoring the PBX line access number for PBX users only Creating private mailboxesHow to enter characters Available character entries for SMSCharacter entry modes LetterWise character table for EnglishFollowing are used for both uppercase and lowercase Sending a fax manually Stop Redial FAX/START Digital SP-PHONEDocuments you can send Sending a fax using the base unit phonebook Broadcast transmissionProgramming items into the broadcast memory Adding a new item into the broadcast memoryTo cancel broadcast transmission Erasing a stored item from the broadcast memorySending the same document to pre-programmed parties To send the same document to a one-time group of partiesUse only as a fax FAX only mode Selecting the way to use your fax machineAuto receive Use mostly as a telephone TEL mode How to receive phone calls and faxesManual receive Activating TEL mode Receiving a fax manually Auto answerStop FAX/START Digital SP-PHONE Activating TAM/FAX mode TAM/FAX ModeRing setting in TAM/FAX mode Receiving a fax automatically Auto answer onActivating FAX only mode FAX only ModeActivating the junk fax prohibitor Storing undesired callersTo display the junk fax prohibitor list To print the junk fax prohibitor listUsing with the ring detection feature More copying features Making a copyStop Start Setting Recording Original Paper size Document Size DefaultA4, Letter LegalRecording your greeting message Erasing your recorded greeting messageSET MIC Stop Erase GREETING/REC GREETING/CHECK Press GREETING/RECListening to recorded messages Leaving a message for others or yourselfErasing recorded messages SET Stop Erase PlaybackFor voice mail/Call minder service subscribers Remote operation using remote commands Operating from a remote locationSummary of remote operation Turn OFF auto answer setting To turn on the auto answer settingSkip greeting message Recording a marker messageProgramming basic features Programming advanced featuresBase unit programming Basic features Advanced features Code #42 Setting the message alert Code #43 Setting the recording time alertCode #44 Setting the memory reception alert Code #46 Setting friendly receptionCode #58 Setting the scan contrast Code #67 Setting the incoming message monitorCode #68 Setting the Error Correction Mode ECM Code #76 Setting the connecting toneDirect commands for programming features Program code and direct command buttonOFF #76 Connecting tone #80 Set default YES#36 Receiving reduction 72% 86% #39 Display contrastHandset programming Programmable Features Alarm Night modeProgrammable functions Ringer optionsDisplay setup Call options Other optionsProgrammable functions using the base unit PIN Setting pause lengthChanging the recall time Setting call restriction Storing/changing emergency numbersSelecting area codes to be deleted automatically Resetting handset programming that uses the base unit PIN Changing the base unit PIN personal identification numberOperating additional units Registering a handset to a base unitCancelling a handset Cancelling a base unitHandset locator Increasing the range of the base unitExample When handset 1 calls handset Handset Example When handset 1 transfers a call to handset HandsetIntercom between handsets Transferring calls between handsets / Conference callsCopying handset phonebook items Copying a stored itemCopying all stored items Available character entries for the handset LetterWise character table for English KX-FC235AL onlyAlphabet character table ABC Numeric entry table Greek character table M Extended 1 character table N Extended 2 character table OCyrillic character table P Error messages Reports Error messages Base unit display Display Cause and SolutionService personnel Please use genuine Panasonic replacement filmTransmission error occurred. Try again Unnecessary messagesWhen a function does not work, check here Initial settingsGeneral Problem Cause & Solution Speakerphone is not Returns to standby modeProblem Cause & Solution Handset does not Charging but the batteryProblem Cause & Solution Documents usingIs pressed Static, sound cuts in/outFax sending Fax receivingReceiving mode When an extensionDocuments automatically Display showsCopying Answering machineSMS KX-FC235AL only If a power failure occurs When the recording paper has jammed in the unit Recording paper jamsCorrect When the recording paper was not fed into the unit properly START1Document jams sending Document feeder / scanner glass cleaning Do not use paper products, such as paper towels or tissuesThermal head cleaning 104 Reference lists and reports Base unit only Specifications Duplex procedure RF transmission power Approx mW Operating environmentMass Weight Approx g StandardIndex 109 110 111 Sales Department Panasonic Australia Pty. Limited Panasonic New Zealand LimitedManufacturer Panasonic Communications Malaysia Sdn. Bhd Global web site Copyright PFQX2248ZA CM0605DT0
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