Panasonic KX-FC231NZ manual Problem Cause & Solution, Is pressed, Static, sound cuts in/out, Call

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13. Help

Problem	Cause & Solution
A busy tone is heard when	L The handset is too far from the base unit. Move closer and try
{C} is pressed.	again.
	L The base unit or another handset is on an outside call. Wait for the
	other user to complete the call.

Static, sound cuts in/out,	L Move the handset and the base unit away from other electrical
fades. Interference from	appliances.
other electrical units.	L Move closer to the base unit.
	L For Australian users:
	Your unit is connected to a telephone line with ADSL service. We
	recommend connecting a filter (contact your ADSL service
	provider) to the telephone line between the base unit and the
	telephone line jack.
	For New Zealand users:
	Your unit is connected to a telephone line with ADSL (JetStream)
	service. We recommend that you contact your ADSL service
	provider to have an ADSL Splitter installed. We do not recommend
	the use of generic ADSL filters.

Noise is heard during a	L You are using the handset or base unit in an area with high
call.	electrical interference. Locate the handset and base unit away from
	interference sources, such as antenna and mobile phones.

The handset stops	L Disconnect the power cord and turn OFF the handset to reset the
working while being used.	unit. Connect the power cord, turn ON the handset and try again.

While storing an item in	L To answer a call, press {C} or {s}. Storing will be cancelled.
the phonebook or	Store the name and number again.
assigning a one touch
dial, the handset starts to
ring.

I cannot redial by	L If the redialled number was more than 24 digits long, the number
pressing {R}.	will not be redialled. Redial the number manually.

7flashes or the	L Fully charge the batteries (page 22).
handset beeps
intermittently while it is in
use.

I fully charged the	L Clean the charge contacts and charge again (page 22).
batteries, but 7still	L It is time to replace the batteries (page 20).
flashes.

I cannot receive	L The memory is full of received documents due to a lack of
documents using the	recording paper or a recording paper jam. Install paper (page 19)
handset.	or clear the jammed paper (page 98).

I cannot make a call with	L The call bar feature is set. Turn it OFF (page 77).
the handset.	L You dialled a call restricted number. Remove the number from the
	call restricted list (page 79).
	L The key lock feature is turned ON. Turn it OFF (page 30).

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Contents KX-FC231NZ How to use the operating instructions OpenHandset Location of ControlsBase unit Buttons Listed in alphabetical orderKX-FC231NZ Attach your sales receipt hereKX-FC235AL TrademarksFor Australian users For New Zealand usersImportant information for Australian users InstallationService difficulties Instructions to customerImportant safety instructions Battery For best performance Before calling back Phonebook103 101102 105For Australian users Included accessoriesQuantity For New Zealand usersFor Users in New Zealand General Warning Accessory informationAvailable accessories Important NoticeButton descriptions of the base unit Button descriptions of the handset Display icons Display descriptions of the handsetDisplay icon Meaning Overview Ink film installation / replacement Installing the ink filmCorrect IncorrectPaper tray Replacing the ink filmRecording paper CorrectIncorrectReplacing the batteries Battery installation / replacementInstalling the batteries Panasonic batteries. See page 11 forConnections Battery icons Battery strength Battery chargeBattery strength Battery lifePower OFF Turning the handset power ON/OFFPower on Base unit help functionINT Adjusting handset Adjusting base unit VolumeRinger volume Ring toneExample 315 PM 12-hour time entry Date and timeWith the handset Example 10 August, 2005 Press 10 08SET Menu Your logoWith the base unit Example 315PM 12-hour time entry 1. Press 03To enter your logo Example Bill To select characters using a or BKeypad Characters To change uppercase or lowercase lettersExample +64 9 Your fax numberYour FAX no Press SET To delete a numberMaking phone calls To turn key lock OFF, press j/OK for about 2 seconds MuteKey lock Digital SP-PHONE MuteAnswering phone calls INT. Any key answer featureAuto talk feature Handset phonebookCategories Making a phone call using the phonebookEditing a stored item One touch dial Erasing stored itemsChain dial Erasing a stored item Base unit phonebookErase Digital SP-PHONE How Caller ID is displayed Caller ID serviceAnother method to erase a stored item Using Caller ID type Category features for Caller ID subscribersChanging category ring tones Caller ID Viewing and calling back using caller informationFAX/START Digital SP-PHONE Editing a caller’s telephone number before calling back Erasing caller informationInto the base unit phonebook Storing caller information into the phonebookInto the handset phonebook To erase specific caller information Press Caller IDVoice mail service for Australian users only Call minder for New Zealand users onlyTurning SMS ON/OFF SMS Short Message ServiceUsing public mailbox and private mailboxes Changing SMS message centre numbersSending a message Writing and sending a new messageEditing a saved message Receiving a messageDisplaying / Sending a saved message Erasing saved messagesStoring the sender’s number in the handset phonebook Displaying a received messageErasing received messages Editing the sender’s number before calling backStoring the PBX line access number for PBX users only Guide to SMS settingsChanging private mailbox settings Creating private mailboxesCharacter entry modes How to enter charactersAvailable character entries for SMS LetterWise character table for EnglishFollowing are used for both uppercase and lowercase Sending a fax manually Stop Redial FAX/START Digital SP-PHONEDocuments you can send Programming items into the broadcast memory Sending a fax using the base unit phonebookBroadcast transmission Adding a new item into the broadcast memorySending the same document to pre-programmed parties To cancel broadcast transmissionErasing a stored item from the broadcast memory To send the same document to a one-time group of partiesSelecting the way to use your fax machine Use only as a fax FAX only modeAuto receive How to receive phone calls and faxes Use mostly as a telephone TEL modeManual receive Receiving a fax manually Auto answer Activating TEL modeStop FAX/START Digital SP-PHONE Ring setting in TAM/FAX mode Activating TAM/FAX modeTAM/FAX Mode Receiving a fax automatically Auto answer onActivating FAX only mode FAX only ModeTo display the junk fax prohibitor list Activating the junk fax prohibitorStoring undesired callers To print the junk fax prohibitor listUsing with the ring detection feature Making a copy More copying featuresStop Start A4, Letter Setting Recording Original Paper size Document SizeDefault LegalSET MIC Stop Erase GREETING/REC GREETING/CHECK Recording your greeting messageErasing your recorded greeting message Press GREETING/RECErasing recorded messages Listening to recorded messagesLeaving a message for others or yourself SET Stop Erase PlaybackFor voice mail/Call minder service subscribers Operating from a remote location Remote operation using remote commandsSummary of remote operation Skip greeting message Turn OFF auto answer settingTo turn on the auto answer setting Recording a marker messageProgramming advanced features Programming basic featuresBase unit programming Basic features Advanced features Code #44 Setting the memory reception alert Code #42 Setting the message alertCode #43 Setting the recording time alert Code #46 Setting friendly receptionCode #68 Setting the Error Correction Mode ECM Code #58 Setting the scan contrastCode #67 Setting the incoming message monitor Code #76 Setting the connecting toneDirect commands for programming features Program code and direct command button#36 Receiving reduction 72% 86% OFF #76 Connecting tone#80 Set default YES #39 Display contrastHandset programming Programmable Features Programmable functions AlarmNight mode Ringer optionsDisplay setup Call options Other optionsSetting pause length Programmable functions using the base unit PINChanging the recall time Storing/changing emergency numbers Setting call restrictionSelecting area codes to be deleted automatically Resetting handset programming that uses the base unit PIN Changing the base unit PIN personal identification numberOperating additional units Registering a handset to a base unitHandset locator Cancelling a handsetCancelling a base unit Increasing the range of the base unitIntercom between handsets Example When handset 1 calls handset HandsetExample When handset 1 transfers a call to handset Handset Transferring calls between handsets / Conference callsCopying a stored item Copying handset phonebook itemsCopying all stored items LetterWise character table for English KX-FC235AL only Available character entries for the handsetAlphabet character table ABC Numeric entry table Extended 2 character table O Greek character table M Extended 1 character table NCyrillic character table P Error messages Reports Error messages Base unit display Display Cause and SolutionTransmission error occurred. Try again Service personnelPlease use genuine Panasonic replacement film Unnecessary messagesInitial settings When a function does not work, check hereGeneral Problem Cause & Solution Handset does not Problem Cause & Solution Speakerphone is notReturns to standby mode Charging but the batteryIs pressed Problem Cause & SolutionDocuments using Static, sound cuts in/outFax sending Fax receivingDocuments automatically Receiving modeWhen an extension Display showsCopying Answering machineSMS KX-FC235AL only If a power failure occurs When the recording paper has jammed in the unit Recording paper jamsCorrect When the recording paper was not fed into the unit properly START1Document jams sending Document feeder / scanner glass cleaning Do not use paper products, such as paper towels or tissuesThermal head cleaning 104 Reference lists and reports Base unit only Specifications Mass Weight Approx g Duplex procedureRF transmission power Approx mW Operating environment StandardIndex 109 110 111 Manufacturer Panasonic Communications Malaysia Sdn. Bhd Sales Department Panasonic Australia Pty. LimitedPanasonic New Zealand Limited Global web site Copyright PFQX2248ZA CM0605DT0