Troubleshooting Without Diagnostics
Solving Software Problems
Most software problems occur as a result of the following:
■The application was not installed or configured correctly.
■There is insufficient memory available to run the application.
■There is a conflict between applications.
■Be sure that all the needed device drivers have been installed.
■If you have installed an operating system other than the
Where available, run the Compaq Configuration Record Utility to determine if any changes have been made to the software which may be causing a problem. See the Desktop Management Guide on the Documentation Library CD for more information.
If you encounter software installation problems using a SCSI hard drive, see the applicable solutions listed in the following table:
Solving Software Problems
Problem | Cause | Solution |
Windows NT is not | SCSI drivers were |
installing properly on a | not installed on the |
SCSI hard drive. | system prior to the |
| Windows NT |
| installation. |
Install the SCSI drivers on your system first, then install Windows NT.
To download SCSI drivers for your Compaq system, visit the Compaq Web site at www.compaq.com/support
For information on installing SCSI drivers, see Appendix E, “Installing SCSI Drivers for Windows NT Installation.”
Troubleshooting Guide |
