Troubleshooting Without Diagnostics

Solving Display Problems

If you encounter display problems, see the documentation that came with your monitor and to the common causes and solutions listed in the following table.

Solving Display Problems

Problem

Cause

Solution

Blank screen.

Monitor is not turned

 

on and the monitor light

 

is not on.

Turn on the monitor and check that the monitor light is on.

The cable connections

Check the cable connection from

are not correct.

the monitor to the computer and to

 

the electrical outlet.

 

 

The energy saver

Press any key or click the mouse

feature has been

button and, if set, type your

enabled.

password.

 

 

The RGB (Red, Green,

Set the monitor’s RGB input switch

Blue) input switch

to 75 ohms and, if there is a sync

on the monitor is

switch, set it to external.

incorrectly set.

 

System ROM is bad; system is running in Failsafe Boot Block mode (indicated by one long beep and three short beeps).

Reflash the ROM using a ROMPaq diskette. See the “Failsafe Boot Block ROM” section of the Desktop Management Guide for more information.

You are using a fixed-sync monitor and it won’t sync at the resolution chosen.

Be sure that the monitor can accept the same sweep rate as the resolution chosen.

Computer is in Stand

Press the power button to resume

By mode.

from Stand By mode.

 

 

Troubleshooting Guide

2–15

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Compaq 177620-006, Compaq Evo Desktop manual Solving Display Problems