Troubleshooting Without Diagnostics
Solving Mouse Problems
Problem | Cause | Solution |
|
|
|
Mouse does not respond | Mouse connector is | Shut down your computer using the |
to movement or is | not properly plugged | keyboard. |
too slow. | into the back of the | 1. Press the Ctrl and Esc keys at |
| computer. | |
| the same time (or press the | |
|
| |
|
| Windows logo key) to display |
|
| the Start menu. |
|
| 2. Use the up or down arrow key |
|
| to select Shut Down or Turn |
|
| Off Computer and then press |
|
| the Enter key. |
|
| 3. Use the up or down arrow key |
|
| to select the Shut Down or |
|
| Turn Off option and then press |
|
| the Enter key. |
|
| 4. After the shutdown is complete, |
|
| plug the mouse connector into |
|
| the back of your computer (or |
|
| the keyboard) and restart your |
|
| computer. |
|
|
|
| Program in use has | Shut down the computer using the |
| stopped responding to | keyboard and then restart the |
| commands. | computer. |
|
|
|
| Mouse needs repairs. | See your Worldwide Limited |
|
| Warranty booklet for details. |
|
|
|
Mouse will only move | Mouse roller ball is | Remove roller ball cover from the |
vertically, horizontally, or | dirty. | bottom of the mouse and clean it |
movement is jerky. |
| with a mouse cleaning kit available |
|
| from most computer stores. |
|
|
|
Troubleshooting Guide |
