2–8 Troubleshooting Guide
Troubleshooting Without Diagnostics
Solving Diskette Problems
Common causes and solutions for diskette problems are listed in the
following table.
✎You may need to reconfigure the computer when you add or remove
hardware, such as an additional diskette drive. See “Solving
Hardware Installation Problems” for instructions.
Solving Diskette Problems
Problem Cause Solution
Diskette drive light
stayson.
Diskette is damaged. In Microsoft Windows 98 run
ScanDisk. Click Start >
Programs > Accessories >
System Tools > ScanDisk.
In Microsoft Windows 2000,
Microsoft Windows NT, and
Microsoft Windows XP, right-click
Start, click Explore, and select a
drive. Select File > Properties >
Tools. Under Error-checking, click
Check Now.
Diskette is incorrectly
inserted.
Remove diskette and reinsert.
Drive button is not
pushed in.
Push in drive button.
Files on diskette are
damaged.
Check the program diskettes.
Drive cable is not
properly connected.
Reconnect drive cable.
Drive not found. Cable is loose. Reseat diskette drive data and
power cable.
Removable drive is not
seated properly.
Reseat the drive.
177620-006.book Page 8 Thursday, March 14, 2002 3:16 PM