Troubleshooting Without Diagnostics
Solving Diskette Problems
Common causes and solutions for diskette problems are listed in the following table.
✎You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. See “Solving Hardware Installation Problems” for instructions.
Solving Diskette Problems
Problem | Cause | Solution |
|
|
|
Diskette drive light | Diskette is damaged. | In Microsoft Windows 98 run |
stays on. |
| ScanDisk. Click Start > |
|
| Programs > Accessories > |
|
| System Tools > ScanDisk. |
|
| In Microsoft Windows 2000, |
|
| Microsoft Windows NT, and |
|
| Microsoft Windows XP, |
|
| Start, click Explore, and select a |
|
| drive. Select File > Properties > |
|
| Tools. Under |
|
| Check Now. |
|
|
|
| Diskette is incorrectly | Remove diskette and reinsert. |
| inserted. |
|
|
|
|
| Drive button is not | Push in drive button. |
| pushed in. |
|
|
|
|
| Files on diskette are | Check the program diskettes. |
| damaged. |
|
|
|
|
| Drive cable is not | Reconnect drive cable. |
| properly connected. |
|
|
|
|
Drive not found. | Cable is loose. | Reseat diskette drive data and |
|
| power cable. |
|
|
|
| Removable drive is not | Reseat the drive. |
| seated properly. |
|
|
|
|
Troubleshooting Guide |
