Compaq Compaq Evo Desktop, 177620-006 manual Solving CD-ROM and DVD Problems

Troubleshooting Without Diagnostics

Solving CD-ROM and DVD Problems

Problem Cause Solution

CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. (continued)

The DVD-ROM drive takes longer to start because it has to determine the type of media played, such as audio or video.

Wait at least 30 seconds to let the DVD-ROM drive determine the type of media being played. If the disc still does not start, read the other solutions listed for this topic.

CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit, available from most computer stores.

Windows does not detect the CD-ROM or DVD-ROM drive.

1.Use Device Manager to remove or uninstall the device in question.

2.Restart your computer and let Windows detect the CD or DVD driver.

Recording audio CDs is	Wrong or poor quality	1.	Try using a slower speed when
difficult or impossible.	media type.		recording.
		2.	Verify that you are using the
			correct media for the drive.
		3.	Try a different brand of media.
			Quality varies widely between
			manufacturers.

2–34 Troubleshooting Guide