Troubleshooting Without Diagnostics

Solving Hard Drive Problems (Continued)

Problem

Cause

Solution

 

 

 

Drive not found

Drive jumper settings

If the drive is a secondary drive that

(identified). (continued)

may be incorrect.

has just been installed on the same

 

 

cable as the primary drive, verify

 

 

that the jumpers for both drives are

 

 

set correctly.

 

 

 

 

SCSI ID may be

Check SCSI IDs to ensure none

 

incorrect.

are duplicated.

 

 

 

 

Drive’s IDE controller is

Run Computer Setup and enable

 

disabled in Computer

the Primary and Secondary IDE

 

Setup.

controllers in Storage > Storage

 

 

Options.

 

 

 

 

Drive responds slowly

Run Computer Setup and increase

 

immediately after

the POST Delay in Advanced >

 

power-up.

Power-On Options.

 

 

 

Nonsystem disk/NTLDR

The system is trying to

Remove the diskette from the

missing message.

start from a diskette

diskette drive.

 

that is not bootable.

 

The system is trying to start from the hard drive but the hard drive may have been damaged.

Insert a bootable diskette into the diskette drive and restart the computer.

If the hard drive is still inaccessible after booting to a diskette and MBR Security is enabled, you may try restoring the previously saved MBR image. To do so, enter Setup and select Security > Restore Master Boot Record. (This procedure does not apply to Evo™ Workstations W6000 or W8000.)

System files missing or

Insert a bootable system diskette

not properly installed.

and restart. Verify hard drive is

 

partitioned and formatted. Install

 

system files for the appropriate

 

operating system if necessary.

 

 

Troubleshooting Guide

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Compaq 177620-006, Compaq Evo Desktop manual Controllers in Storage Storage, Power-On Options