2–28 Troubleshooting Guide
Troubleshooting Without Diagnostics
Network controller
stopped working when
an expansion board was
added to the computer.
(continued)
The network controller
requires drivers.
Verify that the drivers were not
accidentally deleted when the
drivers for a new expansion board
were installed.
The files containing the
network drivers are
corrupted.
Reinstall the network drivers,
using the
Compaq Restore CD
.The expansion board
installed is a network card
(NIC) and conflicts with
the embedded NIC.
Use the Computer Setup to
disable the embedded NIC.
Network controller stops
working without
apparent cause.
The files containing the
network drivers are
corrupted.
Reinstall the network drivers,
using the
Compaq Restore CD
.The cable is not securely
connected.
Ensure that the cable is securely
attached to the network connector
and that the other end of the cable
is securely attached to the correct
device.
The network controller is
defective.
Contact your Compaq authorized
service provider.
New network card will
not boot.
New network card may
not be Compaq
compatible.
Install Compaq-compatible NIC or
change boot sequence to boot
from another device.
Cannot connect to
network server when
attempting Remote
System Installation.
The network controller is
not configured properly.
Run Computer Setup and modify
the NIC Settings.
System setup utility
reports unprogrammed
EEPROM.
Unprogrammed
EEPROM.
Contact your Compaq authorized
service provider.
Solving Network Problems
(Continued)
Problem Cause Solution
177620-006.book Page 28 Thursday, March 14, 2002 3:16 PM