Troubleshooting Without Diagnostics
Solving Software Problems
Problem | Cause | Solution |
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Computer will not start. | System files may be | Observe the beeps and LED lights |
| damaged. | on the keyboard. See Appendix A, |
|
| “POST Error Messages” to |
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| determine possible causes. |
|
| See your Compaq Restore kit or |
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| your Worldwide Limited Warranty |
|
| for details. |
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|
|
“Illegal Operation has | Software being used is | Verify that the software is certified |
Occurred” error message | not | by Microsoft for your version of |
is displayed. | for your version of | Windows (see program packaging |
| Windows. | for this information). |
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|
|
| Configuration files are | If possible, save all data, close all |
| corrupt. | programs, and restart your |
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| computer. |
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|
Contacting Compaq Customer Support
For help and service, contact your Compaq authorized reseller or dealer. To locate a Compaq reseller or dealer near you, visit the Compaq Web site at www.compaq.com.
✎If you take your computer to a Compaq authorized reseller, dealer, or service provider for service, remember to provide the setup and
Troubleshooting Guide |
