Troubleshooting Without Diagnostics
Solving Network Problems (Continued)
Problem | Cause | Solution |
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Network status link light | System cannot autosense | Disable |
does not turn on or | the network. | and force the system into the |
it never flashes. |
| correct operating mode. See the |
(continued) |
| Network Communications Guide. |
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Diagnostics reports a | The cable is not securely | Ensure that the cable is securely |
failure. | connected. | attached to the network connector |
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| and that the other end of the cable |
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| is securely attached to the correct |
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| device. |
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| The cable is attached to | Ensure that the cable is attached |
| the incorrect connector. | to the correct connector. |
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| There is a problem with | Ensure that the cable and device |
| the cable or a device at | at the other end are operating |
| the other end of the cable. | correctly. |
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| Network controller | Under the Computer Setup |
| interrupt is shared with | Advanced menu, change the |
| an expansion board. | resource settings for the board. |
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| The network controller | Contact your Compaq authorized |
| is defective. | service provider. |
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Diagnostics passes, but | Network drivers are | Make sure the network drivers |
the computer does not | not loaded, or driver | are loaded and that the driver |
communicate with the | parameters do not match | parameters match the |
network. | current configuration. | configuration of the network |
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| controller. |
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| Make sure the correct network |
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| client and protocol is installed. |
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| The network controller | Select the Network icon in the |
| is not configured for this | Control Panel and configure the |
| computer. | network controller. |
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Network controller | Network controller | Under the Computer Setup |
stopped working when | interrupt is shared with an | Advanced menu, change the |
an expansion board was | expansion board. | resource settings for the board. |
added to the computer. |
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Troubleshooting Guide |
