Troubleshooting Without Diagnostics
Solving General Problems (Continued)
Problem | Cause | Solution |
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Computer date and | RTC | First, reset the date and time under |
time display is | battery may need to be | Control Panel (Computer Setup |
incorrect. | replaced. Battery life is | can also be used to update the |
| approximately | RTC date and time). If the problem |
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| persists, replace the RTC battery. |
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| See the Hardware Reference Guide |
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| for instructions on installing a new |
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| battery, or contact your Compaq |
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| authorized dealer or reseller for RTC |
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| battery replacement. |
Computer powered off automatically and the Power LED is:
1.Flashing Red or Yellow four times per second, OR
2.Flashing Red or Yellow two times one second apart, followed by a two second pause, OR
3.Not flashing.
The unit temperature was exceeded. A fan may be blocked or not turning.
OR the heatsink is not properly attached to the processor.
1.Unit is in an exceedingly hot environment. Let it cool down.
2.Ensure computer air vents are not blocked and internal fans are running (such as the power supply fan, chassis fan, and/or the processor fan).
3.Ensure heatsink is properly seated.
4.Contact Compaq authorized reseller or service provider.
The unit temperature was | Replace cover or access panel, and |
exceeded because the | let the computer cool down before |
computer was functioning | attempting to turn on power to the |
with the cover or access | computer. |
panel removed. |
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Air Baffle (if required) is not installed properly to redirect air flow over processor.
Reseat Air Baffle per instructions in the Hardware Reference Guide.
Processor or system fan | Contact a Compaq authorized |
has failed. | service provider to replace the |
| processor or system fan. |
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Troubleshooting Guide |
