Troubleshooting Without Diagnostics

Solving Processor Problems

If you encounter processor problems, a common cause and solution are listed in the following table.

Solving Processor Problems

Problem

Cause

Solution

 

 

 

 

Poor performance is

Processor is hot.

1.

Make sure the airflow to the

experienced.

 

 

computer is not blocked.

 

 

2.

Make sure the fans are

 

 

 

connected and working

 

 

 

properly (some fans only

 

 

 

operate when needed).

 

 

3.

Make sure the processor

 

 

 

heatsink is installed properly.

 

 

 

Computer does not

The Hardware

Install a multi-processor HAL. See

recognize the second

Abstraction Layer

the instructions provided in the

processor just installed.

(HAL) installed is a

processor upgrade option kit.

 

single-processor HAL.

 

 

 

 

 

 

Troubleshooting Guide

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Compaq 177620-006, Compaq Evo Desktop manual Solving Processor Problems