Troubleshooting Without Diagnostics

Solving Hard Drive Problems

Solving Hard Drive Problems

Problem

Cause

Solution

 

 

 

Hard drive error occurs.

Hard disk has bad

Use a utility to locate and block

 

sectors or has failed.

usage of bad sectors. If necessary,

 

 

reformat the hard disk.

 

 

 

Disk transaction problem.

Either the directory

In Windows 98, run ScanDisk.

 

structure is bad or

Click Start > Programs >

 

there is a problem with

Accessories > System Tools >

 

a file.

ScanDisk.

 

 

In Windows 2000, Windows NT,

 

 

and Windows XP, right-click Start,

 

 

click Explore, and select a drive.

 

 

Select File > Properties > Tools.

 

 

Under Error-checking, click

 

 

Check Now.

 

 

 

Drive not found

Cable could be loose.

Check cable connections.

(identified).

 

 

 

 

 

 

The system may not

See reconfiguration directions

 

have automatically

in the “Hardware Installation

 

recognized a newly

Problems” section. If system still

 

installed device.

does not recognize the new device,

 

 

check to see if the device is listed

 

 

within Computer Setup. If it is

 

 

listed, the probable cause is a

 

 

driver problem. If it is not listed,

 

 

the probable cause is a hardware

 

 

problem.

 

 

If this is a newly installed drive,

 

 

enter Setup and try adding a POST

 

 

delay under Advanced >

 

 

Power-On.

 

 

 

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Troubleshooting Guide

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Compaq Compaq Evo Desktop, 177620-006 manual Solving Hard Drive Problems, Power-On