Troubleshooting Without Diagnostics
Solving Hard Drive Problems
Solving Hard Drive Problems
Problem | Cause | Solution |
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Hard drive error occurs. | Hard disk has bad | Use a utility to locate and block |
| sectors or has failed. | usage of bad sectors. If necessary, |
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| reformat the hard disk. |
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Disk transaction problem. | Either the directory | In Windows 98, run ScanDisk. |
| structure is bad or | Click Start > Programs > |
| there is a problem with | Accessories > System Tools > |
| a file. | ScanDisk. |
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| In Windows 2000, Windows NT, |
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| and Windows XP, |
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| click Explore, and select a drive. |
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| Select File > Properties > Tools. |
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| Under |
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| Check Now. |
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Drive not found | Cable could be loose. | Check cable connections. |
(identified). |
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| The system may not | See reconfiguration directions |
| have automatically | in the “Hardware Installation |
| recognized a newly | Problems” section. If system still |
| installed device. | does not recognize the new device, |
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| check to see if the device is listed |
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| within Computer Setup. If it is |
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| listed, the probable cause is a |
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| driver problem. If it is not listed, |
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| the probable cause is a hardware |
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| problem. |
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| If this is a newly installed drive, |
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| enter Setup and try adding a POST |
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| delay under Advanced > |
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Troubleshooting Guide |
