Troubleshooting Without Diagnostics
Solving Audio Problems
If your computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table.
Solving Audio Problems
Problem | Cause | Solution |
|
|
|
Sound does not come | Software volume | |
out of the speaker or | control is turned down. | the taskbar, then set volume by |
headphones. |
| adjusting the volume slider. |
|
|
|
| Turn the volume control knob on | |
| volume control on the | front of computer to increase the |
| front of the computer is | volume. |
| turned down. |
|
|
|
|
| The external speakers | Turn on the external speakers. |
| are not turned on. |
|
|
|
|
| External speakers | See the sound card documentation |
| plugged into the wrong | for proper speaker connection. |
| audio jack. |
|
|
|
|
| Audio cable not | Connect audio cable between CD |
| connected. | or |
|
| board. |
|
|
|
| Headphones or | Turn on and use headphones or |
| devices connected to | external speakers, if connected, or |
| the | disconnect headphones or external |
| mute the internal | speakers. |
| speaker. |
|
|
|
|
| Volume is muted. | 1. From the Control Panel |
|
| program, click Sound, Speech |
|
| and Audio Devices, then click |
|
| Sounds and Audio Devices. |
|
| 2. Click the Mute check box to |
|
| remove the check mark from |
|
| the box. |
|
|
|
Troubleshooting Guide |
