Troubleshooting Without Diagnostics
Solving Diskette Problems (Continued)
Problem | Cause | Solution |
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A problem has occurred | The directory structure | In Windows 98 run ScanDisk. |
with a disk transaction. | is bad, or there is a | Click Start > Programs > |
| problem with a file. | Accessories > System Tools > |
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| ScanDisk. |
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| In Windows 2000, Windows NT, |
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| and Windows XP, |
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| click Explore, and select a drive. |
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| Select File > Properties > Tools. |
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| Under |
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| Check Now. |
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Diskette drive cannot read | Diskette is not | Format the diskette. |
a diskette. | formatted. | 1. From Windows Explorer select |
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| the disk (A) drive. |
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| 2. |
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| select Format. |
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| 3. Select the desired options, and |
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| click Start to begin formatting |
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| the diskette. |
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| You are using the | Check the type of drive that you |
| wrong diskette type for | are using and use the correct |
| the drive type. | diskette type. |
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| You are reading the | Check the drive letter in the path |
| wrong drive. | statement. |
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| Diskette is damaged. | Replace the diskette with a |
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| new one. |
“Invalid system disk” | A diskette that does not |
message is displayed. | contain the system files |
| needed to start your |
| computer has been |
| inserted in the drive. |
When drive activity stops, remove the diskette and press the Spacebar. The computer should start up.
Diskette error has | Restart your computer by pressing |
occurred. | the power button. |
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Troubleshooting Guide |
