Troubleshooting Without Diagnostics

Solving Diskette Problems (Continued)

Problem

Cause

Solution

Drive not found.

You attempted to hot

(continued)

plug a removable

 

hard drive that has

 

DriveLock security

 

enabled. (This feature

 

supported on select

 

models only.)

Shut down Windows and turn off the computer. Insert the drive into the MultiBay, if it is not already inserted. Turn on the computer.

Diskette drive cannot write

Diskette is not

Format the diskette.

to a diskette.

formatted.

 

 

 

 

 

Diskette is

Use another diskette or remove the

 

write-protected.

write protection.

 

 

 

 

Writing to the wrong

Check the drive letter in your path

 

drive.

statement.

 

 

 

 

Not enough space is

Use another diskette.

 

left on the diskette.

 

 

 

 

 

Diskette write control is

Use Computer Setup to check

 

enabled.

your storage security feature

 

 

disabled settings.

 

 

 

 

Diskette is damaged.

Replace the damaged disk.

 

 

 

Cannot format diskette.

Invalid media reported.

When formatting a disk in DOS,

 

 

you may need to specify diskette

 

 

capacity. For example, to format a

 

 

1.44-MB diskette, type the following

 

 

command at the DOS prompt:

 

 

FORMAT A: /F:1440

 

 

 

Troubleshooting Guide

2–9

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Compaq 177620-006, Compaq Evo Desktop manual Use Computer Setup to check