Troubleshooting Without Diagnostics
Solving Hard Drive Problems (Continued)
Problem | Cause | Solution |
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Nonsystem disk/NTLDR | Hard drive boot has | Run Computer Setup and enable |
missing message. | been disabled in | the hard drive entry in the |
(continued) | Computer Setup. | Storage > Boot Order list. |
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Second Ultra ATA hard | You are using the | Reinstall the second Ultra ATA hard |
drive does not perform | wrong cable for the | drive using an |
optimally. | drive type. | The |
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| on select models. |
Both slow and fast UATA devices are on the same data cable.
Change slow UATA devices to a separate data cable connected to the secondary IDE controller on the system board.
Computer will not start. | Hard drive is damaged. | Observe the beeps and LED lights |
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| on the keyboard. See Appendix A, |
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| “POST Error Messages” to |
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| determine possible causes. |
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| See your Worldwide Limited |
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| Warranty for details. |
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Computer seems to be | Program in use has | Attempt the normal Windows “Turn |
locked up. | stopped responding to | off Computer” procedure. If this |
| commands. | fails, press the power button for |
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| four or more seconds to turn off the |
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| power. To restart your computer, |
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| press the power button again. |
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Troubleshooting Guide |
