Samsung SF-360 Series manual Fixing Problems, Fax problems

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Fixing Problems

Your problem may be listed in "LCD error messages" on page 8.7. The chart below shows other problems you can solve yourself. If not, call the service company shown in the separate Warranty Card.

Fax problems

Problem	Solution


The machine is not working, there is no	Unplug the power cord and plug it in again. Check that your socket is live.
display and the buttons are not working.

No dial tone.	Check that the phone is connected properly. Check the phone socket in the
	wall by plugging in another phone.

The numbers stored in memory do not dial	Make sure the numbers are programmed correctly. To print a Phonebook
correctly.	Report, see "To print a report" on page 6.4..

The document does not feed into the	Be sure the document is not wrinkled, and you are putting it in correctly.
machine.	Check that the document is the right size and not too thick or too thin.

You cannot receive faxes automatically.	Check if TEL appears on the right side of the display. In TEL mode, you
	cannot receive a fax automatically. Be sure the handset is seated on the cra-
	dle properly.

The machine cannot receive faxes	Do not hang up the handset before pressing Start fax.
manually.

The machine does not send anything.	Check that the document is loaded face down.Send should show up in the
	display.You may have hung up the handset before you pressed Start fax.
	Check if the machine to which you are sending can receive your fax.

You cannot poll another machine.	The fax machine you are polling may be using a poll code.

The fax you received has blank bits on it.	The machine sending to you may be faulty. A noisy phone line can cause
	line errors. Check your machine by making a copy.

Spots or lines missing from the fax you	Check if your phone line is noisy. Check if the printhead is clean by
receive.	making a copy.

You are receiving poor quality copies.	The fax machine sending to you may have a dirty scan glass. Check for a
	noisy phone line.

Some of the stretched words on the fax you	The machine sending to you had a temporary document jam.
receive

Your machine does not make copies.	Make sure your document is loaded face down.

There are lines on copies or documents you	Check your scan glass for marks and clean it (see "Cleaning the document
send.	scanner" on page 8.2.)

The machine dials a number, but fails to	The remote fax machine may be turned off, or unable to answer incoming
make a connection with a remote fax	calls. Speak with the remote operator and ask for the problem to be
machine.	rectified.

You cannot store a document in memory.	There may not be enough memory available to hold the document you
	want to store. If the display shows a Memory Full message, delete any docu-
	ments you no longer need, then retry the document.

Blank areas appear at the bottom of each	You may have selected the wrong paper settings. To select the proper paper
page or on continuation pages, with only a	size, see "Paper Size" on page 6.10.
small strip of material printed at the top.

8.9

CARE AND	MAINTENANCE

CARE AND	AINTENANCE
	M

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Contents SF-360 series Important Precautions and Safety Information Page Contents Special Features Using PrintingAdvanced Fax Care and Maintenance AppendixIndex Contact Samsung World Wide Chapter Setup and Copying Features for SF-361P/SF-365TP List of featuresCommon features to SF-360 Series SF-360/SF-361P/SF-365TP Features for SF-365TP onlyFamiliarizing yourself with your new machine Front view2Rear view Control Panel For more information, see Paper Size on Loading paperPaper type and sizes Do not use the following types of paper with your machineSetting date and time Making a copySetting fax number/name How to enter lettersKeypad character assignments Adjusting speaker volume Copying/receiving in Ink Save modeAdjusting ring volume Press Scroll buttons as many times as you wantChapter Programming and Dialling Phone book dialling Making a phone callSpeaker Phone dialling Storing a number in the PhonebookEditing a number in the Phonebook One-Touch diallingSpeed dialling Deleting a number in the Phonebook To find a number received via the Caller ID serviceRedialling To redial the last number calledChapter FAX Machine Sending a fax Loading documentsAcceptable documents Sending a fax manually Setting document resolution and contrastTo adjust the resolution and contrast Sending a fax automaticallyReceiving a fax Automatic redialReception modes Receiving in Auto mode Receiving in FAX modeReceiving in TEL mode Receiving in TAM mode SF-360/SF-361PHang up the phone when your fax machine starts to receive Receiving in TAM mode SF-365TPReceiving in Drpd mode Receiving via an extension telephone SF-360/SF-361P onlyChapter Answering Machine Recording your TAM message Checking your TAM messageMonitoring an incoming call Playing back all messages Playing back messagesPlaying back newly received caller messages Skipping backward or forwardTo erase all recorded messages Erasing old messages you’ve heardTo erase a selected message Press Erase while the message is playingUsing the answering machine from a remote phone Accessing the machineUsing remote commands Page Chapter Advanced FAX Press OK when the number appears in the display Delayed faxPress OK when the correct number appears in the display Press OK when the time appears correctly in the displayDeleting stored documents Using My FavoritesSaving documents Sending stored documentsSetting receive polling To cancel the scheduled jobSetting send polling PollingMessage forwarding SF-365TP only Forwarding a fax or messageFax forwarding TAM message is recordedReceived fax remote notifcation SF-365TP only Special Features Inserting a pause Using Caller IDUsing the Mute To mute a callTo record the conversation Sound setupRecording a conversation SF-365TP only To stop recordingUser reports To print a reportRegistering/deleting the junk fax numbers Entering junk fax setup modeRe-Printing faxes To add a numberUsing Short Message Service SMS Reading SMS messagesSending SMS messages Deleting stored SMS messages Setup SMS messagesPrinting SMS messages Selected menu item prints outRegister flow Editing Registration NumberEditing SMS Center Numbers Clearing memory Setting system/TAM optionsSystem setup options User optionsUsed for less ink consumption. It toggles On and Off When ECM is enabledOption Suboption Information printingTAM options SF-365TP only Page This chapter is only for SF-361P and SF-365TP users Making Connection Installing Printer SoftwareInstalling Printer Software System RequirementsUsing Rinting Printing Setting the dafault printer Reinstalling SoftwareWhen the reinstallation is done, click Finish Removing Printer Software Printing a DocumentOpen the document you want to print Click the Features tab Select the Samsung SF-360CF-360Series printerTo stop a print job from the Printers folder Cancelling a Print JobUsing Help FollowsPage Chapter Care and Maintenance Cleaning the document scanner Open the Control Panel Remove the White RollerReplacing the print cartridge Prepare a cartridgeAligning the printhead Cleaning the printheadShading adjustment Ink level viewCleaning the cartridge Self testingPrint cartridge maintenance Reinstall the cartridge and close the Cover and PanelCleaning the cartridge carrier contacts LCD error messages There is an error while sending a fax Fax Install a print cartridgeThere is an error while receiving a fax Fax Sage do as followsFixing Problems Fax problemsPrint quality problems Paper feeding problemsClearing jams Document jams during transmissionPaper jams during printing Page Appendix Specifications General specificationsPrinter specificationsSF-361P and SF-365TP only Scanner and copier specification Facsimile specificationsCompatibility Sample of ITU #1 chart reduced to 60.5% Font List for Print Font List for LCD Replacing the fitted plug UK Declaration of conformity European countries Appendix Case of interference US Fax branding US Telephone company information US Weee Notice Sheet Index Page NJB68-00997A Rev.1.01