Symptom
Cannot access from the browser.
Cannot access from the browser.
Cannot obtain images on the SD memory card.
No image is displayed.
Images are displayed blurry.
Cause/solution
•Is the same IP address provided to other devices? Are there contradictions between the address and the network subnet to be accessed?
<When the camera and the PC are connected in the same subnet>
Are the IP addresses of the camera and the PC set in a common subnet? Or is "Use Proxy Server" for the settings of the browser checked?
When accessing the camera in the same subnet, it is recommended to enter the address of the camera in the "Don’t Use Proxy For These Addresses" box.
<When the camera and the PC are connected in the different subnet>
Is the IP address of the default gateway set for the camera correct?
•Is the power of the camera on?
Check if the power of the camera is turned on.
•Is "Allow" selected for "FTP access" on the [Network] tab of "Network setup" page?
If not, select "Allow".
•Is the entered password correct?
Restart the web browser and enter the password again.
•Is the viewer software installed on a PC? Install the viewer software on a PC.
•Is the version of DirectX 9.0c or later? Check the version of DirectX as follows.
1.Select "Run…" from the start menu of Windows®.
2.Enter "dxdiag" in the displayed dialog box and click the [OK] button.
If the version of DirectX is older than 9.0c, upgrade it.
•Is there dust or dirt on the lens?
Check if there is dust or dirt on the lens.
•Is the focus adjusted correctly?
Adjust the focus correctly by clicking the focus but- tons.
Reference
pages
–
Installation
Guide
59
54
3, 20
Installation
Guide
–
–
6
72