Customer Service
Customer Service
Product and service information, and software upgrades, are available 24 hours a day. Technical assistance options accommodate varying levels of urgency.
Finding information and software
To obtain software upgrades, release notes, and addenda for these products, log in to Lucent OnLine Customer Support at http://www.lucent.com/support.
Lucent OnLine Customer Support also provides technical information, product information, and descriptions of available services. The center is open 24 hours a day, seven days a week. Log in and select a service.
Obtaining technical assistance
Lucent OnLine Customer Support at http://www.lucent.com/support provides easy access to technical support. You can obtain technical assistance through email or the Internet, or by telephone. If you need assistance, make sure that you have the following information available:
•Active service or maintenance contract number, entitlement ID, or site ID
•Product name, model, and serial number
•Software version or release number
•Software and hardware options
•If supplied by your carrier, service profile identifiers (SPIDs) associated with your line
•Your local telephone company’s switch type and operating mode, such as AT&T 5ESS Custom or Northern Telecom National
•Whether you are routing or bridging with your Lucent product
•Type of computer you are using
•Description of the problem
CellPipe™ 20 Series User’s Guide | iii |