Polycom 8002 manual Do not Power, Off

Page 92

SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)

Message

Description

 

Action

DO NOT POWER

The handset is in a critical section

 

None. Do not remove the Battery Pack or

OFF

of the software update.

 

attempt to power off the phone while this is

 

 

 

displayed. Doing so may render the

 

 

 

handset inoperable.

Duplicate IP

The handset has detected another

 

If using DHCP, check that the DHCP

 

device with its same IP address.

 

server is properly configured to avoid

 

 

 

duplicate addresses.

 

 

 

If using Static IP, check that the handset

 

 

 

was assigned a unique address.

Erase Failed

Download process failed to erase

 

Operation will retry but may eventually

 

the memory in the handset.

 

report the error "int. error: 0F" Power cycle

 

 

 

the handset.

Erasing Memory

Handset has determined that a

 

None. When the progress bar fills the

 

download should occur and is

 

display line the erase operation is

 

erasing the current software from

 

complete.

 

memory.

 

Do not remove the Battery Pack or attempt

 

 

 

 

 

 

to turn the handset off during this

 

 

 

operation.

Files Too Big

Handset software download files

 

Download new software per Software

 

are incorrect or corrupted.

 

Maintenance.

Flash Config Error

Handset internal configuration is

 

Perform "Restore Defaults" operation via

 

corrupt.

 

administrator menus (or re-program with

 

 

 

Configuration Cradle).

Initializing …

The handset is performing power-

 

None. This is informational only.

 

on initialization.

 

 

Internal Err. # #

The handset has detected a fault

 

Record the error code so it can be

 

from which it cannot recover.

 

reported.

 

 

 

Turn the handset off then on again.

 

 

 

If error persists, try registering a different

 

 

 

handset to this telephone port.

 

 

 

If error still persists, contact Polycom

 

 

 

Technical Support and report the error.

Must Upgrade SW!

Handset software is incompatible

 

Download new software from the

 

with hardware.

 

SpectraLink website per Software

 

 

 

Maintenance.

No DHCP Server

Handset is unable to contact the

 

Check that your DHCP server is

 

DHCP server.

 

operational and connected to WLAN or use

 

 

 

Static IP configuration in the handset.

No ESSID

Attempted to run Site Survey

 

Statically configure an ESSID in the Admin

 

application without an ESSID set.

 

menu.

No Func Code

Handset software is incorrect or

 

Reconfigure the handset to gain access to

 

corrupted.

 

the WLAN and download new handset

 

 

 

software.

92

PN: 1725-36034-001_C.doc

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Contents Administration Guide Trademark Information Patent InformationCopyright Notice Contact InformationEssential Installation Pointers You must update the software with the most recent codeData APs may not support VoWiFi Knowledge base to assist troubleshooting is available atPage Related Documents About this GuidePolycom Model Numbers Customer Support Hotline Icons and ConventionsContents Programming the SIP Handset Features Using the SIP HandsetTesting a Handset Diagnostic Tools Software License and Protocol ManagementIndex Page SpectraLink Wireless Telephone Overview WMM-Compatible Access PointsSecurity Options Quick Start Guide Security Regulatory Domain Preferred Channels System Diagram SIP ServersSpectraLink 8002 Wireless Telephone Access pointsEthernet switch System ComponentsSIP server SIP phoneTftp server SIP Tftp serverHandset Specifications WMMWPA2-PSK DHCP, TftpStartup Sequence Icon Icons shown in bold turns off whenEXT XxxxxPN 1725-36034-001C.doc SpectraLink 8002 Wireless Telephone Configuration Admin Administration Menu Opening the Admin menuEntering and editing Admin menu options Alphanumeric string entryTo Enter Press Admin menu Admin Menu Items 2nd Level 3rd Level 4th Level 5th LevelESS ID WEPAdmin Menu Items 2nd Level 3rd Level 4th Level 5th Level SIP Registration Phone ConfigLicense Option Network Config Admin PasswordOAI On/Off IP AddressOption Meaning SpectraLink 8002 Wireless Telephone Configuration Essid Security Transmit Power Regulatory DomainDiagnostics Restore DefaultsUser-defined Preferences Standby Menu Standby mode, options menuPBX Standby menuStandby Menu Items 2nd Level 3rd Level 4th Level PN 1725-36034-001C.doc Telephone Ring Lock KeysRing Options Phone Options System Info Phone IP AddrServer IP Addr Firmware VersionPage Software License and Protocol Management RequirementsConfiguration Process Software License and Protocol Management Page Guidelines Programming the SIP Handset FeaturesSIP Tftp Server Configuration Files Generic file sipallusers.cfg Handset-specific files e.g. sip3001.cfgSER Proxy server commandsParameter Value Description Parameter Value Description Auth CodecsFavorite Sample Configuration Files SIPallusers.cfg# PROXY1MAILACCESS = PROXY1KEEPALIVESECS=14 Sample handset-specific file #PROXY1ADDR #PROXY2ADDRLINE1 LINE2CALLID Using the SIP Handset Line indicatorsHandset Display OverviewSignal strength Battery chargeIndicator Function Handset iconsStandby mode on-hook Active mode off-hookHandset modes DownloadSoftkey Name Displayed… Press to… Messaging modeSoftkeys Using the SIP Handset Favorites menu MenusLine menu FCN menu Menu displayFeature activation Handset OperationAlphanumeric dialing If you want to… Then…Line 1 your dial number To dialed number Hold Rej Mute Line 1 your dial number Fr caller ID Answ Rej =Fr caller ID Rsme Mute End If you want to… Then… Using the SIP Handset Page Testing a Handset Page Diagnostic Tools Site SurveyDisplay has the following layout for single Essid mode M T Diagnostics Mode Solving coverage issuesScreen M m m c h s s a i d M m c h s s m n e m E mC o u N n n A s U n t Syslog Mode Message type Errors Events FullMAC AP MACCall Start Call type telephony, OAI, PTT Messages are formatted like the following example Certifying the Installation Conducting a site surveyPN 1725-36034-001C.doc Software Maintenance Upgrading handsetsNormal download messages Message DescriptionDownload failure or recovery messages TftpTroubleshooting Access point problemsRange/out-of-range CapacityConfiguration problems Transmission obstructionsHandset Status Messages Message Description ActionMessage Description Action Troubleshooting Do not Power OFFDhcp License Option setCRC Message Description Action Page Max. Power Limit peak power Appendix a Regulatory DomainsDomain Band Channels Identifier 4000 2.4745 MHz CountriesPN 1725-36034-001C.doc Index Coverage Coverage test