Polycom 8002 manual Message Description Action

Page 95

 

 

 

 

 

Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Message

 

Description

 

Action

 

 

Unsupported Codec

 

The proxy server has requested

 

Check proxy server configuration for

 

 

 

 

using a codec not supported by the

 

supported codecs and reconfigure if

 

 

 

 

handset.

 

necessary.

 

 

Updating …

 

The handset is updating its

 

None. The handset may do this briefly after

 

 

 

 

software .

 

a download. This is informational only.

 

 

Updating Code…

 

Handset is downloading new

 

None. When the progress bar fills the

 

 

 

 

software into memory. The number

 

display line the update operation is

 

 

 

 

icons at the bottom of the display

 

complete on that file.

 

 

 

 

indicate which file number is

 

Do not remove the Battery Pack or attempt

 

 

 

 

currently being downloaded. This

 

 

 

 

 

 

to turn the handset off during this

 

 

 

 

message also displays a progress

 

 

 

 

 

 

operation.

 

 

 

 

bar. When the progress bar fills the

 

 

 

 

 

 

 

 

 

 

 

display line the update operation is

 

 

 

 

 

 

complete on that file.

 

 

 

 

Waiting…

 

Handset has attempted some

 

None. The handset is waiting for a

 

 

 

 

operation several times and failed.

 

specified period of time before attempting

 

 

 

 

 

 

that operation again.

 

 

Wrong Code Type

 

The software loaded into the

 

Replace the software image on the TFTP

 

 

 

 

handset is incorrect for this model

 

server with software that is correct for the

 

 

 

 

phone.

 

handset model and restart the handset.

 

PN: 1725-36034-001_C.doc

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Contents Administration Guide Contact Information Trademark InformationPatent Information Copyright NoticeKnowledge base to assist troubleshooting is available at Essential Installation PointersYou must update the software with the most recent code Data APs may not support VoWiFiPage Related Documents About this GuidePolycom Model Numbers Icons and Conventions Customer Support HotlineContents Software License and Protocol Management Programming the SIP Handset FeaturesUsing the SIP Handset Testing a Handset Diagnostic ToolsIndex Page WMM-Compatible Access Points SpectraLink Wireless Telephone OverviewSecurity Options Quick Start Guide Security Regulatory Domain Preferred Channels SIP Servers System DiagramSystem Components SpectraLink 8002 Wireless TelephoneAccess points Ethernet switchSIP Tftp server SIP serverSIP phone Tftp serverDHCP, Tftp Handset SpecificationsWMM WPA2-PSKXxxxx Startup SequenceIcon Icons shown in bold turns off when EXTPN 1725-36034-001C.doc SpectraLink 8002 Wireless Telephone Configuration Alphanumeric string entry Admin Administration MenuOpening the Admin menu Entering and editing Admin menu optionsTo Enter Press WEP Admin menuAdmin Menu Items 2nd Level 3rd Level 4th Level 5th Level ESS IDAdmin Menu Items 2nd Level 3rd Level 4th Level 5th Level SIP Registration Phone ConfigLicense Option IP Address Network ConfigAdmin Password OAI On/OffOption Meaning SpectraLink 8002 Wireless Telephone Configuration Essid Security Regulatory Domain Transmit PowerRestore Defaults DiagnosticsStandby mode, options menu User-defined Preferences Standby MenuPBX Standby menuStandby Menu Items 2nd Level 3rd Level 4th Level PN 1725-36034-001C.doc Telephone Ring Lock KeysRing Options Phone Options Firmware Version System InfoPhone IP Addr Server IP AddrPage Requirements Software License and Protocol ManagementConfiguration Process Software License and Protocol Management Page Guidelines Programming the SIP Handset FeaturesSIP Tftp Server Configuration Files Handset-specific files e.g. sip3001.cfg Generic file sipallusers.cfgSER Proxy server commandsParameter Value Description Parameter Value Description Codecs AuthFavorite SIPallusers.cfg Sample Configuration Files# PROXY1MAILACCESS = PROXY1KEEPALIVESECS=14 #PROXY1ADDR #PROXY2ADDR Sample handset-specific fileLINE1 LINE2CALLID Overview Using the SIP HandsetLine indicators Handset DisplayHandset icons Signal strengthBattery charge Indicator FunctionDownload Standby mode on-hookActive mode off-hook Handset modesSoftkey Name Displayed… Press to… Messaging modeSoftkeys Using the SIP Handset Favorites menu MenusLine menu Menu display FCN menuIf you want to… Then… Feature activationHandset Operation Alphanumeric dialingLine 1 your dial number To dialed number Hold Rej Mute Line 1 your dial number Fr caller ID Answ Rej =Fr caller ID Rsme Mute End If you want to… Then… Using the SIP Handset Page Testing a Handset Page Site Survey Diagnostic ToolsDisplay has the following layout for single Essid mode M T Solving coverage issues Diagnostics ModeM m m c h s s a i d M m c h s s m n e m E m ScreenC o u N n n A s U n t Syslog Mode AP MAC Message type ErrorsEvents Full MACCall Start Call type telephony, OAI, PTT Messages are formatted like the following example Conducting a site survey Certifying the InstallationPN 1725-36034-001C.doc Message Description Software MaintenanceUpgrading handsets Normal download messagesTftp Download failure or recovery messagesCapacity TroubleshootingAccess point problems Range/out-of-rangeTransmission obstructions Configuration problemsMessage Description Action Handset Status MessagesMessage Description Action Troubleshooting OFF Do not PowerLicense Option set DhcpCRC Message Description Action Page Countries Max. Power Limit peak powerAppendix a Regulatory Domains Domain Band Channels Identifier 4000 2.4745 MHzPN 1725-36034-001C.doc Coverage Coverage test Index