Polycom 8002 manual Dhcp, License Option set

			Troubleshooting
Message		Description	Action
No Host IP (Addr)		The handset is configured for “static	Enter a valid IP address in the
		IP” (as opposed to “use DHCP”)	configuration settings or change to “use
		and no valid host IP address (the	DHCP.”
		handset’s IP address) has been
		entered.
No IP Address	Invalid handset IP address.		Check the IP address of the handset and
			reconfigure if required, or change to “use
			DHCP”.
No Net Access		Cannot communicate with LAN	Verify the AP connectivity to the LAN.
		devices through the WLAN (such	Verify that all the WEP settings in the
		as PBX).
			handset match those in the APs.
No Net Found		Handset cannot find any APs
No APs		This indicates any of the following:
		No radio link.	Verify that the AP is turned on. Verify
			WMM is enabled on AP. WMM is
			mandatory.
		No ESSID: Auto-learn not	Verify the ESSID of the wireless LAN and
		supported (or) incorrect ESSID.	enter or Auto learn it again if required.
		AP does not support appropriate	Check the AP configuration.
		data rates.
		Out of range.	Try getting closer to an AP. Check to see
			if other handsets are working within the
			same range of an AP. If so, check the
			ESSID of this handset.
		Incorrect Security settings.	Verify that all the Security settings in the
			handset match those in the APs.
No Net Found		x…x = AP MAC address.	Check AP and handset network settings
xxxxxxxxxxxx yy		yy = AP signal strength.	such as ESSID, Security, Reg domain and
		Handset cannot find a suitable AP;	Tx power.
		displays MAC and signal strength	Ensure APs are configured correctly.
		of “best” non-suitable AP found.	Try Site Survey mode to determine a more
			specific cause.
			Enable WMM in the APs.
No PBX Response		The handset has exceeded its	Verify that proxy server IP address and
		retransmission limit with no ACK	port are properly configured.
		response from proxy server.
No Reg Domain	Regulatory Domain not set.		Configure the Regulatory Domain in the
			handset.
No SIP DHCP		DHCP is configured but no valid	Check DHCP server configuration for
		SIP option 43 was found.	option 43 and reconfigure if required.
No SVP IP		Not SVP related. Deprecated (old)	Update handset software to 130.005 or
		error message.	later.
No SVP Response		Not SVP related. No handset	Set License Option to 22. See Chapter 2
		License Option set.	for detailed information.

PN: 1725-36034-001_C.doc 93