Polycom 8002 manual Handset Status Messages, Message Description Action

Page 89

Troubleshooting

Handset Status Messages

SpectraLink Wireless Telephone status messages provide information about the SpectraLink 8002 Wireless Telephone’s communication with the AP and host telephone system. The following table summarizes, in alphabetical order, the status messages.

Message

Description

Action

Address Mismatch

Handset software download files

Download new software from the

 

are incorrect or corrupted.

SpectraLink website per Software

 

 

Maintenance.

ASSERT xxx c

The handset has detected a fault

Record the error code so it can be

Line yyy

from which it cannot recover.

reported.

 

 

Turn the handset off then on again.

 

 

If error persists, try registering a different

 

 

handset to this telephone port.

 

 

If error still persists, contact Polycom

 

 

Technical Support and report the error.

Assoc Failed

x…x = AP MAC address.

Check handset and AP security settings.

xxxxxxxxxxxx

Handset association was refused

Ensure AP is configured per Configuration

 

by AP; displays MAC of failing AP.

Note.

 

 

Try another AP.

Assoc Timeout

x…x = AP MAC address.

Check handset and AP security settings.

xxxxxxxxxxxx

Handset did not receive association

Ensure AP is configured per Configuration

 

response from AP; displays MAC of

Note.

 

failing AP.

Try another AP.

Auth Failed

x…x = AP MAC address.

Check handset and AP security settings.

xxxxxxxxxxxx

Handset authentication was refused

Ensure AP is configured per Configuration

 

by AP; displays MAC of failing AP.

Note.

 

 

Try another AP.

Auth Timeout

x…x = AP MAC address.

Check handset and AP security settings.

xxxxxxxxxxxx

Handset did not receive

Ensure AP is configured per Configuration

 

authentication response from AP;

Note.

 

displays MAC of failing AP.

Try another AP.

Bad Code Type xx

xx, yy = software license types.

Check current handset license selection,

Expected Code

Handset software does not match

slnk.cfg.cfg file contents. If necessary

Type yy

current handset license selection.

obtain new software per Software

 

 

Maintenance.

Bad Config

Some needed configuration

Check all required handset configuration

 

parameter has not been set.

parameters for valid settings.

Bad ESSID

The handset is configured for “static

Enter an ESSID in the configuration

 

ESSID” (as opposed to “Learn

settings or change to one of the “Learn”

 

once” or “Learn always”), and no

modes.

 

ESS ID has been entered.

 

PN: 1725-36034-001_C.doc

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Contents Administration Guide Patent Information Trademark InformationCopyright Notice Contact InformationYou must update the software with the most recent code Essential Installation PointersData APs may not support VoWiFi Knowledge base to assist troubleshooting is available atPage Related Documents About this GuidePolycom Model Numbers Icons and Conventions Customer Support HotlineContents Using the SIP Handset Programming the SIP Handset FeaturesTesting a Handset Diagnostic Tools Software License and Protocol ManagementIndex Page WMM-Compatible Access Points SpectraLink Wireless Telephone OverviewSecurity Options Quick Start Guide Security Regulatory Domain Preferred Channels SIP Servers System DiagramAccess points SpectraLink 8002 Wireless TelephoneEthernet switch System ComponentsSIP phone SIP serverTftp server SIP Tftp serverWMM Handset SpecificationsWPA2-PSK DHCP, TftpIcon Icons shown in bold turns off when Startup SequenceEXT XxxxxPN 1725-36034-001C.doc SpectraLink 8002 Wireless Telephone Configuration Opening the Admin menu Admin Administration MenuEntering and editing Admin menu options Alphanumeric string entryTo Enter Press Admin Menu Items 2nd Level 3rd Level 4th Level 5th Level Admin menuESS ID WEPAdmin Menu Items 2nd Level 3rd Level 4th Level 5th Level SIP Registration Phone ConfigLicense Option Admin Password Network ConfigOAI On/Off IP AddressOption Meaning SpectraLink 8002 Wireless Telephone Configuration Essid Security Regulatory Domain Transmit PowerRestore Defaults DiagnosticsStandby mode, options menu User-defined Preferences Standby MenuPBX Standby menuStandby Menu Items 2nd Level 3rd Level 4th Level PN 1725-36034-001C.doc Telephone Ring Lock KeysRing Options Phone Options Phone IP Addr System InfoServer IP Addr Firmware VersionPage Requirements Software License and Protocol ManagementConfiguration Process Software License and Protocol Management Page Guidelines Programming the SIP Handset FeaturesSIP Tftp Server Configuration Files Handset-specific files e.g. sip3001.cfg Generic file sipallusers.cfgSER Proxy server commandsParameter Value Description Parameter Value Description Codecs AuthFavorite SIPallusers.cfg Sample Configuration Files# PROXY1MAILACCESS = PROXY1KEEPALIVESECS=14 #PROXY1ADDR #PROXY2ADDR Sample handset-specific fileLINE1 LINE2CALLID Line indicators Using the SIP HandsetHandset Display OverviewBattery charge Signal strengthIndicator Function Handset iconsActive mode off-hook Standby mode on-hookHandset modes DownloadSoftkey Name Displayed… Press to… Messaging modeSoftkeys Using the SIP Handset Favorites menu MenusLine menu Menu display FCN menuHandset Operation Feature activationAlphanumeric dialing If you want to… Then…Line 1 your dial number To dialed number Hold Rej Mute Line 1 your dial number Fr caller ID Answ Rej =Fr caller ID Rsme Mute End If you want to… Then… Using the SIP Handset Page Testing a Handset Page Site Survey Diagnostic ToolsDisplay has the following layout for single Essid mode M T Solving coverage issues Diagnostics ModeM m m c h s s a i d M m c h s s m n e m E m ScreenC o u N n n A s U n t Syslog Mode Events Full Message type ErrorsMAC AP MACCall Start Call type telephony, OAI, PTT Messages are formatted like the following example Conducting a site survey Certifying the InstallationPN 1725-36034-001C.doc Upgrading handsets Software MaintenanceNormal download messages Message DescriptionTftp Download failure or recovery messagesAccess point problems TroubleshootingRange/out-of-range CapacityTransmission obstructions Configuration problemsMessage Description Action Handset Status MessagesMessage Description Action Troubleshooting OFF Do not PowerLicense Option set DhcpCRC Message Description Action Page Appendix a Regulatory Domains Max. Power Limit peak powerDomain Band Channels Identifier 4000 2.4745 MHz CountriesPN 1725-36034-001C.doc Coverage Coverage test Index