Polycom 300 and 310 manual Getting Started, Viewing Your Phone Keys and Hardware

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Getting Started

This user guide helps you navigate and use your Polycom® VVX® 300 or VVX 310 phone. It provides an overview of your phone, and walks you through tasks so you can successfully use your phone to perform basic and advanced phone functions.

This chapter provides you with details you need to know about your VVX 300 or 310 phone’s features, components, and user interface before you begin using your phone. This chapter also shows you how to configure your phone remotely using the Polycom Web Configuration Utility.

Note: Accessing Features and Options

As you read this guide, keep in mind that your system administrator configures and chooses features available on your phone. As a result, some features are not enabled on your phone. The examples and figures in this guide do not always reflect what displays on your phone screen.

Viewing Your Phone Keys and Hardware

Use the following figure to understand your Polycom phone’s hardware features. For more information about attaching phone hardware, including how to connect your phone to the network, see the Quick Start Guide for your phone available your phones web page on Polycom Business Media Phones.

Figure 1: Understanding VVX 300 and 310 Hardware Features

Polycom, Inc.

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Contents Polycom VVX 300 and 310 Business Media Phones Trademarks Contents Broadcasting Messages Using Push-to-Talk and Group Paging Using Buddy ListsIntegrating with Microsoft Lync Server Using the Browser Using the CalendarGetting Help TroubleshootingRelated Documents Polycom Community Conventions Used in this Guide About This GuideTerms and Writing Conventions Information Elements Icons Used in this GuideTypographic Conventions What’s in This Guide?Typographic Conventions Getting Help and Support Resources Getting Started Viewing Your Phone Keys and HardwareUnderstanding Phone Views VVX 300 and 310 Hardware FeaturesTo change views To view more menu options in Home view Troubleshooting I Can’t Access Different Phone ViewsHome View To select a menu optionLines View Viewing Lines View∙ Medium gray Active call Understanding Phone IconsCalls View ∙ Light gray Held callNavigating Your Phone’s Interface Navigating Your VVX 300 and 310 PhonesMode and Encoding Options on VVX Phones Entering and Updating Data FieldsUsing the Dialpad Keys Entering Information on the VVX PhonesWeb Info Using the Web Configuration Utility Configuring Your Phone Using the Web Configuration UtilityWeb Info How to Register Your Phone Registering Your PhoneTo access the Web Configuration Utility for your phone Managing Call Activity Using Basic FeaturesTo alternate between the handset, headset, and speakerphone Troubleshooting Why Doesn’t the Speakerphone Work? Answering Incoming CallsAnswering Calls Automatically Answering Additional CallsAnswering Calls on Shared Lines To answer an incoming callTo switch to Lines view from Calls view Managing Multiple CallsPlacing Calls Viewing Calls in Lines ViewTo display the Dialer, do one of the following Power Tip Choosing URLs or Numbers Mode from the DialerCalling from the Dialer To call from the Dialer, use one of the following methodsTo call from the Recent Calls list Placing Calls from Favorites, Recent Calls, and DirectoriesRedialing Numbers To call from your Favorites listTo redial a number Using HeadsetsEnding Calls To end a held callIgnoring Incoming Calls Enabling Headset Memory ModeResponding to Incoming Calls Rejecting Incoming CallsForwarding Incoming Calls Managing Active CallsHolding Calls To resume a held call Managing Conference CallsTransferring Calls To transfer a callTo initiate a conference call Initiating Conference CallsHolding and Resuming Conference Calls To place a conference call on holdSplitting Conference Calls Ending Conference CallsManaging Conference Call Participants Forwarding Calls Power Tip Forwarding Calls on a Call-by-Call BasisChanging the Way Calls are Answered To forward all calls to another personTo disable call forwarding Rejecting Calls from a ContactUsing Do Not Disturb Diverting Calls from a ContactTo enable or disable Do Not Disturb for one line Using Do Not Disturb with Multiple LinesTo enable or disable Do Not Disturb Troubleshooting Why Doesn’t the DND Icon Display?Viewing Recent Calls Listening to VoicemailsTo listen to voicemail messages To view your Recent Calls list To view the details of a previous callManaging Your Contact Directory Viewing Contacts in the Contact DirectoryTo search for a contact To view contact informationTo dial a contact from the Contact Directory Managing a Corporate Directory To update a contact’s informationTo delete a contact Controlling Audio and Volume Updating a Contact’s Ringtone Changing the VolumeUpdating the Incoming Call Ringtone Muting the MicrophoneManaging Favorites Changing the Audible Ring SettingTo assign a contact as a favorite To reorder your Favorites To remove a Favorite from the listManaging Shared Lines Viewing Shared Line Icons in Lines ViewUsing Advanced Features Using Buddy ListsTo update your presence setting Updating Your StatusTo add a contact to monitor on your Buddy list Power Tip Dialing BuddiesManaging a Buddy List To view the status of your buddiesMonitoring Buddies Timesaver How to Quickly Unblock a ContactBlocking Contacts To block a contact from viewing your statusTo monitor buddies from your Buddy Status List Using the BrowserIntegrating with Microsoft Lync Server To view the status of your favorite buddies in Lines viewNavigating the Main Browser Using the Navigation KeysTo view the interactive Main Browser Using the Editing Keys Broadcasting Messages Using Push-to-Talk and Group PagingEntering Information in the Main Browser To send a PTT broadcast Push-to-Talk ModeSending PTT Broadcasts Timesaver Automatically Sending a PTT BroadcastReceiving PTT Broadcasts During Active Calls Receiving PTT BroadcastsReplying to PTT Broadcasts To end a PTT broadcastUpdating the Default Channel Adjusting the Volume of PTT BroadcastsEnding PTT Broadcasts Allowing PTT Broadcasts during Active Calls Using Group Paging ModeUpdating Channel Subscriptions To hear the PTT broadcast during an active callReceiving Pages Sending PagesReceiving Pages To send aUpdating the Default Paging Group Adjusting the Volume of PagesSwitching to Handset, Headset, or Speakerphone during Pages Updating Paging Group SubscriptionsAllowing Pages to Play During Active Calls Using the CalendarTo hear the pages during an active call Troubleshooting Why Doesn’t the Calendar Display? Navigating Month View To access other Calendar viewsOpening and Closing the Calendar To open the calendarNavigating Day View Navigating Meeting ViewTroubleshooting Why Don’t My Meeting Reminders Display? Managing Meeting RemindersTo join a meeting from a meeting reminder Using a Mouse and Keyboard with Your PhoneJoining Meetings from the Calendar To join a meeting from Meeting viewUsing a Mouse and Keyboard with Your Phone Using the Polycom Desktop ConnectorUsing Your Computer’s Mouse and Keyboard with Your Phone To quit Polycom Desktop ConnectorUsing the Function Keys Open MessagesLogging into Your Phone Press End CallPlacing Calls in the Logged-Out State  From Home view, select Settings Features User Login LogLogging In and Out of a Phone To log in to a phoneTo change your user password Changing Your PasswordLocking Your Phone To lock your phone Understanding Your User PasswordLocking and Unlocking Your Phone To unlock your phoneTo call an authorized number from a locked phone Accessing Features with Your Login CredentialsPlacing and Answering from a Locked Phone To answer a call on a locked phoneTroubleshooting What Happens if I Can’t Access Features? Changing the Language on Your Phone To adjust the contrast on the phone displayCustomizing the Phone’s Display Changing the Display ContrastChanging the Backlight Displaying the Time and Date in the Status BarChanging the Background Picture Web Info Adding a Web Page as the Background on Your PhoneTo add your own picture to the list of background images Using a Personal Photo as a Background PictureChanging the Background Picture Click + adjacent to Add a new background imageDisplaying Screen Savers Choosing a Screen SaverUnderstanding Phone Warnings TroubleshootingRestarting the Phone Testing Phone Hardware Updating Phone ConfigurationTo restart the phone Getting Help Related DocumentsPolycom Community Polycom Limited Warranty and Limitation Liability Copyright, Safety, and Regulatory NoticesService Agreements Governing LawExclusions Warranty ExclusiveSafety, Compliance, and Disposal Information Part 15 FCC RulesPlugs Acts as Disconnect Device Installation InstructionsModifications Industry Canada ICRussian Compliance New Zealand TelepermitHearing Aid Compatibility HAC Operating Ambient TemperaturesAustralia Waste Electrical and Electronic Equipment WeeeRestriction of Hazardous Substances Directive RoHS Polycom Take Back