Polycom 300 and 310 manual Managing Active Calls, Forwarding Incoming Calls, Holding Calls

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0

To reject an incoming call:

»From the Incoming Call window, press Reject. You can also reject an incoming call from Lines and Calls view.

The call goes directly to voicemail.

Forwarding Incoming Calls

You can forward incoming calls to another person without answering the call.

To forward an incoming call to another person:

1While your phone rings, press Forward.

2From the Call Forwarding screen, enter the forwarding number and press Forward.

Power Tip: Other Ways to Forward Calls

You can also set up your phone to forward all incoming calls to another person (see Forwarding All Calls), or forward all calls from a certain contact to another person (see Diverting Calls from a Contact).

Managing Active Calls

When you’re in a call, you can do the following:

∙Hold the call.

∙Transfer the call to another person.

∙Set up a conference call with the person you’re talking to and another person.

Holding Calls

You can place any active call on hold. A held call displays in Calls and Lines view, as shown next.

Figure 12: Viewing Held Calls in Calls and Lines View

To hold a call:

»From Lines or Calls view, press Hold. If you’re in Calls view, highlight the call, and press Hold.

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