Polycom 300 and 310 Entering and Updating Data Fields, Mode and Encoding Options on VVX Phones

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Polycom VVX 300 and 310 Business Media Phones User’s GuideVersion 5.0.0

Task	Action

Place a call	Press Dial or use the right arrow key from a call list.

Highlight calls in Calls view	Use the up and down arrow keys to select a call. The available soft keys,
	such as Hold or Resume, display for the highlighted call.

Select a menu item or option	Use the up and down arrow keys to highlight a menu item or option, and
	press Select.
	If the menu is numbered, press the corresponding dialpad key for a menu
	option. For example, press 4 to enter the Backlight Timeout menu, as
	shown above.
	You can also use * to page up and # to page down for the additional menu
	options.

Close an option box without selecting an item or option

Press the left arrow key or the Back soft key.

Select a soft key, menu item, or option

Use the up and down arrow keys to highlight the menu item or option and press the appropriate soft key.

You can also press the corresponding number on the dialpad to select the item in a numbered list.

Select a soft key not displayed on screen

Press the More soft key, if displayed in the far-right of the soft key area, to view additional soft keys, as shown next.

Entering and Updating Data Fields

You can enter information into text fields on your phone using the dialpad keys on the phone’s console. You have two options on your phone for entering information: Mode and Encoding.

∙Mode Enables you to enter numerical and text characters in title case, lowercase, or uppercase.

∙Encoding Enables you to enter alphanumeric and special characters, including numbers, text, and characters in special languages.

The following table lists the available Mode and Encoding options on your phone.

Table 4: Mode and Encoding Options on VVX Phones

Available Text Options in Mode			Available Text Options in Encoding

Abc			Abc

ABC			ABC

abc			abc

123	123

Polycom, Inc.

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Contents Polycom VVX 300 and 310 Business Media Phones Trademarks Contents Using Buddy Lists Integrating with Microsoft Lync Server Using the BrowserBroadcasting Messages Using Push-to-Talk and Group Paging Using the CalendarGetting Help TroubleshootingRelated Documents Polycom Community Conventions Used in this Guide About This GuideTerms and Writing Conventions Information Elements Icons Used in this GuideTypographic Conventions What’s in This Guide?Typographic Conventions Getting Help and Support Resources Getting Started Viewing Your Phone Keys and HardwareUnderstanding Phone Views VVX 300 and 310 Hardware FeaturesTo change views Troubleshooting I Can’t Access Different Phone Views Home ViewTo view more menu options in Home view To select a menu optionLines View Viewing Lines ViewUnderstanding Phone Icons Calls View∙ Medium gray Active call ∙ Light gray Held callNavigating Your Phone’s Interface Navigating Your VVX 300 and 310 PhonesMode and Encoding Options on VVX Phones Entering and Updating Data FieldsUsing the Dialpad Keys Entering Information on the VVX PhonesConfiguring Your Phone Using the Web Configuration Utility Web Info How to Register Your PhoneWeb Info Using the Web Configuration Utility Registering Your PhoneTo access the Web Configuration Utility for your phone Managing Call Activity Using Basic FeaturesTo alternate between the handset, headset, and speakerphone Troubleshooting Why Doesn’t the Speakerphone Work? Answering Incoming CallsAnswering Additional Calls Answering Calls on Shared LinesAnswering Calls Automatically To answer an incoming callTo switch to Lines view from Calls view Managing Multiple CallsPlacing Calls Viewing Calls in Lines ViewPower Tip Choosing URLs or Numbers Mode from the Dialer Calling from the DialerTo display the Dialer, do one of the following To call from the Dialer, use one of the following methodsPlacing Calls from Favorites, Recent Calls, and Directories Redialing NumbersTo call from the Recent Calls list To call from your Favorites listUsing Headsets Ending CallsTo redial a number To end a held callEnabling Headset Memory Mode Responding to Incoming CallsIgnoring Incoming Calls Rejecting Incoming CallsForwarding Incoming Calls Managing Active CallsHolding Calls Managing Conference Calls Transferring CallsTo resume a held call To transfer a callInitiating Conference Calls Holding and Resuming Conference CallsTo initiate a conference call To place a conference call on holdSplitting Conference Calls Ending Conference CallsManaging Conference Call Participants Power Tip Forwarding Calls on a Call-by-Call Basis Changing the Way Calls are AnsweredForwarding Calls To forward all calls to another personTo disable call forwarding Rejecting Calls from a ContactUsing Do Not Disturb Diverting Calls from a ContactUsing Do Not Disturb with Multiple Lines To enable or disable Do Not DisturbTo enable or disable Do Not Disturb for one line Troubleshooting Why Doesn’t the DND Icon Display?Viewing Recent Calls Listening to VoicemailsTo listen to voicemail messages To view your Recent Calls list To view the details of a previous callManaging Your Contact Directory Viewing Contacts in the Contact DirectoryTo search for a contact To view contact informationTo dial a contact from the Contact Directory Managing a Corporate Directory To update a contact’s informationTo delete a contact Controlling Audio and Volume Changing the Volume Updating the Incoming Call RingtoneUpdating a Contact’s Ringtone Muting the MicrophoneManaging Favorites Changing the Audible Ring SettingTo assign a contact as a favorite To reorder your Favorites To remove a Favorite from the listManaging Shared Lines Viewing Shared Line Icons in Lines ViewUsing Advanced Features Using Buddy ListsTo update your presence setting Updating Your StatusPower Tip Dialing Buddies Managing a Buddy ListTo add a contact to monitor on your Buddy list To view the status of your buddiesTimesaver How to Quickly Unblock a Contact Blocking ContactsMonitoring Buddies To block a contact from viewing your statusUsing the Browser Integrating with Microsoft Lync ServerTo monitor buddies from your Buddy Status List To view the status of your favorite buddies in Lines viewNavigating the Main Browser Using the Navigation KeysTo view the interactive Main Browser Using the Editing Keys Broadcasting Messages Using Push-to-Talk and Group PagingEntering Information in the Main Browser Push-to-Talk Mode Sending PTT BroadcastsTo send a PTT broadcast Timesaver Automatically Sending a PTT BroadcastReceiving PTT Broadcasts Replying to PTT BroadcastsReceiving PTT Broadcasts During Active Calls To end a PTT broadcastUpdating the Default Channel Adjusting the Volume of PTT BroadcastsEnding PTT Broadcasts Using Group Paging Mode Updating Channel SubscriptionsAllowing PTT Broadcasts during Active Calls To hear the PTT broadcast during an active callSending Pages Receiving PagesReceiving Pages To send aAdjusting the Volume of Pages Switching to Handset, Headset, or Speakerphone during PagesUpdating the Default Paging Group Updating Paging Group SubscriptionsAllowing Pages to Play During Active Calls Using the CalendarTo hear the pages during an active call Troubleshooting Why Doesn’t the Calendar Display? To access other Calendar views Opening and Closing the CalendarNavigating Month View To open the calendarNavigating Day View Navigating Meeting ViewTroubleshooting Why Don’t My Meeting Reminders Display? Managing Meeting RemindersUsing a Mouse and Keyboard with Your Phone Joining Meetings from the CalendarTo join a meeting from a meeting reminder To join a meeting from Meeting viewUsing a Mouse and Keyboard with Your Phone Using the Polycom Desktop ConnectorUsing Your Computer’s Mouse and Keyboard with Your Phone To quit Polycom Desktop ConnectorUsing the Function Keys Open MessagesLogging into Your Phone Press End Call From Home view, select Settings Features User Login Log Logging In and Out of a PhonePlacing Calls in the Logged-Out State To log in to a phoneTo change your user password Changing Your PasswordLocking Your Phone Understanding Your User Password Locking and Unlocking Your PhoneTo lock your phone To unlock your phoneAccessing Features with Your Login Credentials Placing and Answering from a Locked PhoneTo call an authorized number from a locked phone To answer a call on a locked phoneTroubleshooting What Happens if I Can’t Access Features? To adjust the contrast on the phone display Customizing the Phone’s DisplayChanging the Language on Your Phone Changing the Display ContrastChanging the Backlight Displaying the Time and Date in the Status BarChanging the Background Picture Web Info Adding a Web Page as the Background on Your PhoneUsing a Personal Photo as a Background Picture Changing the Background PictureTo add your own picture to the list of background images Click + adjacent to Add a new background imageDisplaying Screen Savers Choosing a Screen SaverUnderstanding Phone Warnings TroubleshootingRestarting the Phone Testing Phone Hardware Updating Phone ConfigurationTo restart the phone Getting Help Related DocumentsPolycom Community Copyright, Safety, and Regulatory Notices Service AgreementsPolycom Limited Warranty and Limitation Liability Governing LawWarranty Exclusive Safety, Compliance, and Disposal InformationExclusions Part 15 FCC RulesInstallation Instructions ModificationsPlugs Acts as Disconnect Device Industry Canada ICRussian Compliance New Zealand TelepermitOperating Ambient Temperatures AustraliaHearing Aid Compatibility HAC Waste Electrical and Electronic Equipment WeeeRestriction of Hazardous Substances Directive RoHS Polycom Take Back