Polycom 300 and 310 manual Initiating Conference Calls, Holding and Resuming Conference Calls

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Polycom VVX 300 and 310 Business Media Phones User’s Guide

Version 5.0.0

Your system administrator enables this feature on your phone. For more information, see Managing Conference Call Participants.

Initiating Conference Calls

You can initiate a conference by calling two people and using the Confrnc soft key or by joining two existing calls using the Join soft key.

To initiate a conference call:

1Call the first participant.

2From Lines or Calls view, press More > Confrnc. The active call is held.

3Using the Dialer, call the second participant.

4When the second participant answers, press More > Confrnc or press Join to add everyone in a conference call. The Active: Conference screen displays, as shown next.

Holding and Resuming Conference Calls

When you place a conference call on hold, you place all the participants in the call on hold. No one in a held conference call can hear other participants. To place only one person in the conference call on hold, see Managing Conference Call Participants.

To place a conference call on hold:

»From Lines or Calls view, press Hold. If you’re in Calls view, be sure to highlight the conference before pressing Hold.

The other people in the conference are held. The following example shows a held conference in Calls view.

To resume a held conference call:

»From Lines or Calls view, press Resume.

Polycom, Inc.

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Contents Polycom VVX 300 and 310 Business Media Phones Trademarks Contents Using the Calendar Using Buddy ListsIntegrating with Microsoft Lync Server Using the Browser Broadcasting Messages Using Push-to-Talk and Group PagingGetting Help TroubleshootingRelated Documents Polycom Community Conventions Used in this Guide About This GuideTerms and Writing Conventions Icons Used in this Guide Information ElementsTypographic Conventions What’s in This Guide?Typographic Conventions Getting Help and Support Resources Viewing Your Phone Keys and Hardware Getting StartedUnderstanding Phone Views VVX 300 and 310 Hardware FeaturesTo change views To select a menu option Troubleshooting I Can’t Access Different Phone ViewsHome View To view more menu options in Home viewViewing Lines View Lines View∙ Light gray Held call Understanding Phone IconsCalls View ∙ Medium gray Active callNavigating Your VVX 300 and 310 Phones Navigating Your Phone’s InterfaceEntering and Updating Data Fields Mode and Encoding Options on VVX PhonesEntering Information on the VVX Phones Using the Dialpad KeysRegistering Your Phone Configuring Your Phone Using the Web Configuration UtilityWeb Info How to Register Your Phone Web Info Using the Web Configuration UtilityTo access the Web Configuration Utility for your phone Managing Call Activity Using Basic FeaturesTo alternate between the handset, headset, and speakerphone Answering Incoming Calls Troubleshooting Why Doesn’t the Speakerphone Work?To answer an incoming call Answering Additional CallsAnswering Calls on Shared Lines Answering Calls AutomaticallyManaging Multiple Calls To switch to Lines view from Calls viewViewing Calls in Lines View Placing CallsTo call from the Dialer, use one of the following methods Power Tip Choosing URLs or Numbers Mode from the DialerCalling from the Dialer To display the Dialer, do one of the followingTo call from your Favorites list Placing Calls from Favorites, Recent Calls, and DirectoriesRedialing Numbers To call from the Recent Calls listTo end a held call Using HeadsetsEnding Calls To redial a numberRejecting Incoming Calls Enabling Headset Memory ModeResponding to Incoming Calls Ignoring Incoming CallsForwarding Incoming Calls Managing Active CallsHolding Calls To transfer a call Managing Conference CallsTransferring Calls To resume a held callTo place a conference call on hold Initiating Conference CallsHolding and Resuming Conference Calls To initiate a conference callSplitting Conference Calls Ending Conference CallsManaging Conference Call Participants To forward all calls to another person Power Tip Forwarding Calls on a Call-by-Call BasisChanging the Way Calls are Answered Forwarding CallsRejecting Calls from a Contact To disable call forwardingDiverting Calls from a Contact Using Do Not DisturbTroubleshooting Why Doesn’t the DND Icon Display? Using Do Not Disturb with Multiple LinesTo enable or disable Do Not Disturb To enable or disable Do Not Disturb for one lineViewing Recent Calls Listening to VoicemailsTo listen to voicemail messages To view the details of a previous call To view your Recent Calls listViewing Contacts in the Contact Directory Managing Your Contact DirectoryTo search for a contact To view contact informationTo dial a contact from the Contact Directory Managing a Corporate Directory To update a contact’s informationTo delete a contact Controlling Audio and Volume Muting the Microphone Changing the VolumeUpdating the Incoming Call Ringtone Updating a Contact’s RingtoneManaging Favorites Changing the Audible Ring SettingTo assign a contact as a favorite To remove a Favorite from the list To reorder your FavoritesViewing Shared Line Icons in Lines View Managing Shared LinesUsing Buddy Lists Using Advanced FeaturesUpdating Your Status To update your presence settingTo view the status of your buddies Power Tip Dialing BuddiesManaging a Buddy List To add a contact to monitor on your Buddy listTo block a contact from viewing your status Timesaver How to Quickly Unblock a ContactBlocking Contacts Monitoring BuddiesTo view the status of your favorite buddies in Lines view Using the BrowserIntegrating with Microsoft Lync Server To monitor buddies from your Buddy Status ListNavigating the Main Browser Using the Navigation KeysTo view the interactive Main Browser Using the Editing Keys Broadcasting Messages Using Push-to-Talk and Group PagingEntering Information in the Main Browser Timesaver Automatically Sending a PTT Broadcast Push-to-Talk ModeSending PTT Broadcasts To send a PTT broadcastTo end a PTT broadcast Receiving PTT BroadcastsReplying to PTT Broadcasts Receiving PTT Broadcasts During Active CallsUpdating the Default Channel Adjusting the Volume of PTT BroadcastsEnding PTT Broadcasts To hear the PTT broadcast during an active call Using Group Paging ModeUpdating Channel Subscriptions Allowing PTT Broadcasts during Active CallsTo send a Sending PagesReceiving Pages Receiving PagesUpdating Paging Group Subscriptions Adjusting the Volume of PagesSwitching to Handset, Headset, or Speakerphone during Pages Updating the Default Paging GroupAllowing Pages to Play During Active Calls Using the CalendarTo hear the pages during an active call Troubleshooting Why Doesn’t the Calendar Display? To open the calendar To access other Calendar viewsOpening and Closing the Calendar Navigating Month ViewNavigating Meeting View Navigating Day ViewManaging Meeting Reminders Troubleshooting Why Don’t My Meeting Reminders Display?To join a meeting from Meeting view Using a Mouse and Keyboard with Your PhoneJoining Meetings from the Calendar To join a meeting from a meeting reminderUsing the Polycom Desktop Connector Using a Mouse and Keyboard with Your PhoneTo quit Polycom Desktop Connector Using Your Computer’s Mouse and Keyboard with Your PhoneOpen Messages Using the Function KeysPress End Call Logging into Your PhoneTo log in to a phone  From Home view, select Settings Features User Login LogLogging In and Out of a Phone Placing Calls in the Logged-Out StateTo change your user password Changing Your PasswordLocking Your Phone To unlock your phone Understanding Your User PasswordLocking and Unlocking Your Phone To lock your phoneTo answer a call on a locked phone Accessing Features with Your Login CredentialsPlacing and Answering from a Locked Phone To call an authorized number from a locked phoneTroubleshooting What Happens if I Can’t Access Features? Changing the Display Contrast To adjust the contrast on the phone displayCustomizing the Phone’s Display Changing the Language on Your PhoneDisplaying the Time and Date in the Status Bar Changing the BacklightWeb Info Adding a Web Page as the Background on Your Phone Changing the Background PictureClick + adjacent to Add a new background image Using a Personal Photo as a Background PictureChanging the Background Picture To add your own picture to the list of background imagesChoosing a Screen Saver Displaying Screen SaversUnderstanding Phone Warnings TroubleshootingRestarting the Phone Testing Phone Hardware Updating Phone ConfigurationTo restart the phone Related Documents Getting HelpPolycom Community Governing Law Copyright, Safety, and Regulatory NoticesService Agreements Polycom Limited Warranty and Limitation LiabilityPart 15 FCC Rules Warranty ExclusiveSafety, Compliance, and Disposal Information ExclusionsIndustry Canada IC Installation InstructionsModifications Plugs Acts as Disconnect DeviceNew Zealand Telepermit Russian ComplianceWaste Electrical and Electronic Equipment Weee Operating Ambient TemperaturesAustralia Hearing Aid Compatibility HACPolycom Take Back Restriction of Hazardous Substances Directive RoHS