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Polycom VVX 300 and 310 Business Media Phones User’s Guide | Version 5.0.0 |
∙DND Enables Do Not Disturb for your phone. When DND is enabled, your phone doesn’t ring and incoming calls go to voicemail.
∙Settings Provides you with access to phone features and settings you can use to customize your phone.
The following are additional icons available on your phone:
∙Applications Provides you with access to a menu of custom applications. See your administrator for information about any applications available for your phone.
∙Calendar Show a calendar with your meeting details. You can also join meetings from your phone using the calendaring feature.
Lines View
Lines view is your phone’s default phone view and displays your phone lines, your favorites, and conditional soft keys, as shown next.
Figure 4: Viewing Lines View
In Lines view, you can press a line key to access the Dialer and view the number of active or held calls on your phone, as shown below. If your phone line has an active call, the call color is medium gray. If your phone line has one or more held calls, the call color is light gray. The number of total calls on your phone line is shown above the calls. To select a call, use the up and down arrow keys.
Figure 5: Viewing Active and Held Calls in Lines View
Troubleshooting: Why Can’t I Access the Idle Browser?
You can’t access the Idle Browser during phone calls. To access the Main Browser, select Applications from Home view. For information about the Browser, see Using the Browser.
Contents
Polycom VVX 300 and 310 Business Media Phones
Trademarks
Contents
Integrating with Microsoft Lync Server Using the Browser
Using Buddy Lists
Broadcasting Messages Using Push-to-Talk and Group Paging
Using the Calendar
Getting Help
Troubleshooting
Related Documents Polycom Community
Conventions Used in this Guide
About This Guide
Terms and Writing Conventions
Icons Used in this Guide
Information Elements
Typographic Conventions
What’s in This Guide?
Typographic Conventions
Getting Help and Support Resources
Viewing Your Phone Keys and Hardware
Getting Started
Understanding Phone Views
VVX 300 and 310 Hardware Features
To change views
Home View
Troubleshooting I Can’t Access Different Phone Views
To view more menu options in Home view
To select a menu option
Viewing Lines View
Lines View
Calls View
Understanding Phone Icons
∙ Medium gray Active call
∙ Light gray Held call
Navigating Your VVX 300 and 310 Phones
Navigating Your Phone’s Interface
Entering and Updating Data Fields
Mode and Encoding Options on VVX Phones
Entering Information on the VVX Phones
Using the Dialpad Keys
Web Info How to Register Your Phone
Configuring Your Phone Using the Web Configuration Utility
Web Info Using the Web Configuration Utility
Registering Your Phone
To access the Web Configuration Utility for your phone
Managing Call Activity
Using Basic Features
To alternate between the handset, headset, and speakerphone
Answering Incoming Calls
Troubleshooting Why Doesn’t the Speakerphone Work?
Answering Calls on Shared Lines
Answering Additional Calls
Answering Calls Automatically
To answer an incoming call
Managing Multiple Calls
To switch to Lines view from Calls view
Viewing Calls in Lines View
Placing Calls
Calling from the Dialer
Power Tip Choosing URLs or Numbers Mode from the Dialer
To display the Dialer, do one of the following
To call from the Dialer, use one of the following methods
Redialing Numbers
Placing Calls from Favorites, Recent Calls, and Directories
To call from the Recent Calls list
To call from your Favorites list
Ending Calls
Using Headsets
To redial a number
To end a held call
Responding to Incoming Calls
Enabling Headset Memory Mode
Ignoring Incoming Calls
Rejecting Incoming Calls
Forwarding Incoming Calls
Managing Active Calls
Holding Calls
Transferring Calls
Managing Conference Calls
To resume a held call
To transfer a call
Holding and Resuming Conference Calls
Initiating Conference Calls
To initiate a conference call
To place a conference call on hold
Splitting Conference Calls
Ending Conference Calls
Managing Conference Call Participants
Changing the Way Calls are Answered
Power Tip Forwarding Calls on a Call-by-Call Basis
Forwarding Calls
To forward all calls to another person
Rejecting Calls from a Contact
To disable call forwarding
Diverting Calls from a Contact
Using Do Not Disturb
To enable or disable Do Not Disturb
Using Do Not Disturb with Multiple Lines
To enable or disable Do Not Disturb for one line
Troubleshooting Why Doesn’t the DND Icon Display?
Viewing Recent Calls
Listening to Voicemails
To listen to voicemail messages
To view the details of a previous call
To view your Recent Calls list
Viewing Contacts in the Contact Directory
Managing Your Contact Directory
To search for a contact
To view contact information
To dial a contact from the Contact Directory
Managing a Corporate Directory
To update a contact’s information
To delete a contact
Controlling Audio and Volume
Updating the Incoming Call Ringtone
Changing the Volume
Updating a Contact’s Ringtone
Muting the Microphone
Managing Favorites
Changing the Audible Ring Setting
To assign a contact as a favorite
To remove a Favorite from the list
To reorder your Favorites
Viewing Shared Line Icons in Lines View
Managing Shared Lines
Using Buddy Lists
Using Advanced Features
Updating Your Status
To update your presence setting
Managing a Buddy List
Power Tip Dialing Buddies
To add a contact to monitor on your Buddy list
To view the status of your buddies
Blocking Contacts
Timesaver How to Quickly Unblock a Contact
Monitoring Buddies
To block a contact from viewing your status
Integrating with Microsoft Lync Server
Using the Browser
To monitor buddies from your Buddy Status List
To view the status of your favorite buddies in Lines view
Navigating the Main Browser
Using the Navigation Keys
To view the interactive Main Browser
Using the Editing Keys
Broadcasting Messages Using Push-to-Talk and Group Paging
Entering Information in the Main Browser
Sending PTT Broadcasts
Push-to-Talk Mode
To send a PTT broadcast
Timesaver Automatically Sending a PTT Broadcast
Replying to PTT Broadcasts
Receiving PTT Broadcasts
Receiving PTT Broadcasts During Active Calls
To end a PTT broadcast
Updating the Default Channel
Adjusting the Volume of PTT Broadcasts
Ending PTT Broadcasts
Updating Channel Subscriptions
Using Group Paging Mode
Allowing PTT Broadcasts during Active Calls
To hear the PTT broadcast during an active call
Receiving Pages
Sending Pages
Receiving Pages
To send a
Switching to Handset, Headset, or Speakerphone during Pages
Adjusting the Volume of Pages
Updating the Default Paging Group
Updating Paging Group Subscriptions
Allowing Pages to Play During Active Calls
Using the Calendar
To hear the pages during an active call
Troubleshooting Why Doesn’t the Calendar Display?
Opening and Closing the Calendar
To access other Calendar views
Navigating Month View
To open the calendar
Navigating Meeting View
Navigating Day View
Managing Meeting Reminders
Troubleshooting Why Don’t My Meeting Reminders Display?
Joining Meetings from the Calendar
Using a Mouse and Keyboard with Your Phone
To join a meeting from a meeting reminder
To join a meeting from Meeting view
Using the Polycom Desktop Connector
Using a Mouse and Keyboard with Your Phone
To quit Polycom Desktop Connector
Using Your Computer’s Mouse and Keyboard with Your Phone
Open Messages
Using the Function Keys
Press End Call
Logging into Your Phone
Logging In and Out of a Phone
From Home view, select Settings Features User Login Log
Placing Calls in the Logged-Out State
To log in to a phone
To change your user password
Changing Your Password
Locking Your Phone
Locking and Unlocking Your Phone
Understanding Your User Password
To lock your phone
To unlock your phone
Placing and Answering from a Locked Phone
Accessing Features with Your Login Credentials
To call an authorized number from a locked phone
To answer a call on a locked phone
Troubleshooting What Happens if I Can’t Access Features?
Customizing the Phone’s Display
To adjust the contrast on the phone display
Changing the Language on Your Phone
Changing the Display Contrast
Displaying the Time and Date in the Status Bar
Changing the Backlight
Web Info Adding a Web Page as the Background on Your Phone
Changing the Background Picture
Changing the Background Picture
Using a Personal Photo as a Background Picture
To add your own picture to the list of background images
Click + adjacent to Add a new background image
Choosing a Screen Saver
Displaying Screen Savers
Understanding Phone Warnings
Troubleshooting
Restarting the Phone
Testing Phone Hardware
Updating Phone Configuration
To restart the phone
Related Documents
Getting Help
Polycom Community
Service Agreements
Copyright, Safety, and Regulatory Notices
Polycom Limited Warranty and Limitation Liability
Governing Law
Safety, Compliance, and Disposal Information
Warranty Exclusive
Exclusions
Part 15 FCC Rules
Modifications
Installation Instructions
Plugs Acts as Disconnect Device
Industry Canada IC
New Zealand Telepermit
Russian Compliance
Australia
Operating Ambient Temperatures
Hearing Aid Compatibility HAC
Waste Electrical and Electronic Equipment Weee
Polycom Take Back
Restriction of Hazardous Substances Directive RoHS