Polycom 300 and 310 manual Viewing Lines View

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Polycom VVX 300 and 310 Business Media Phones User’s Guide

Version 5.0.0

DND Enables Do Not Disturb for your phone. When DND is enabled, your phone doesn’t ring and incoming calls go to voicemail.

Settings Provides you with access to phone features and settings you can use to customize your phone.

The following are additional icons available on your phone:

Applications Provides you with access to a menu of custom applications. See your administrator for information about any applications available for your phone.

Calendar Show a calendar with your meeting details. You can also join meetings from your phone using the calendaring feature.

Lines View

Lines view is your phone’s default phone view and displays your phone lines, your favorites, and conditional soft keys, as shown next.

Figure 4: Viewing Lines View

In Lines view, you can press a line key to access the Dialer and view the number of active or held calls on your phone, as shown below. If your phone line has an active call, the call color is medium gray. If your phone line has one or more held calls, the call color is light gray. The number of total calls on your phone line is shown above the calls. To select a call, use the up and down arrow keys.

Figure 5: Viewing Active and Held Calls in Lines View

Troubleshooting: Why Can’t I Access the Idle Browser?

You can’t access the Idle Browser during phone calls. To access the Main Browser, select Applications from Home view. For information about the Browser, see Using the Browser.

Polycom, Inc.

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Contents Polycom VVX 300 and 310 Business Media Phones Trademarks Contents Integrating with Microsoft Lync Server Using the Browser Using Buddy ListsBroadcasting Messages Using Push-to-Talk and Group Paging Using the CalendarGetting Help TroubleshootingRelated Documents Polycom Community Conventions Used in this Guide About This GuideTerms and Writing Conventions Icons Used in this Guide Information ElementsTypographic Conventions What’s in This Guide?Typographic Conventions Getting Help and Support Resources Viewing Your Phone Keys and Hardware Getting StartedUnderstanding Phone Views VVX 300 and 310 Hardware FeaturesTo change views Home View Troubleshooting I Can’t Access Different Phone ViewsTo view more menu options in Home view To select a menu optionViewing Lines View Lines ViewCalls View Understanding Phone Icons∙ Medium gray Active call ∙ Light gray Held callNavigating Your VVX 300 and 310 Phones Navigating Your Phone’s InterfaceEntering and Updating Data Fields Mode and Encoding Options on VVX PhonesEntering Information on the VVX Phones Using the Dialpad KeysWeb Info How to Register Your Phone Configuring Your Phone Using the Web Configuration UtilityWeb Info Using the Web Configuration Utility Registering Your PhoneTo access the Web Configuration Utility for your phone Managing Call Activity Using Basic FeaturesTo alternate between the handset, headset, and speakerphone Answering Incoming Calls Troubleshooting Why Doesn’t the Speakerphone Work?Answering Calls on Shared Lines Answering Additional CallsAnswering Calls Automatically To answer an incoming callManaging Multiple Calls To switch to Lines view from Calls viewViewing Calls in Lines View Placing CallsCalling from the Dialer Power Tip Choosing URLs or Numbers Mode from the DialerTo display the Dialer, do one of the following To call from the Dialer, use one of the following methodsRedialing Numbers Placing Calls from Favorites, Recent Calls, and DirectoriesTo call from the Recent Calls list To call from your Favorites listEnding Calls Using HeadsetsTo redial a number To end a held callResponding to Incoming Calls Enabling Headset Memory ModeIgnoring Incoming Calls Rejecting Incoming CallsForwarding Incoming Calls Managing Active CallsHolding Calls Transferring Calls Managing Conference CallsTo resume a held call To transfer a callHolding and Resuming Conference Calls Initiating Conference CallsTo initiate a conference call To place a conference call on holdSplitting Conference Calls Ending Conference CallsManaging Conference Call Participants Changing the Way Calls are Answered Power Tip Forwarding Calls on a Call-by-Call BasisForwarding Calls To forward all calls to another personRejecting Calls from a Contact To disable call forwardingDiverting Calls from a Contact Using Do Not DisturbTo enable or disable Do Not Disturb Using Do Not Disturb with Multiple LinesTo enable or disable Do Not Disturb for one line Troubleshooting Why Doesn’t the DND Icon Display?Viewing Recent Calls Listening to VoicemailsTo listen to voicemail messages To view the details of a previous call To view your Recent Calls listViewing Contacts in the Contact Directory Managing Your Contact DirectoryTo search for a contact To view contact informationTo dial a contact from the Contact Directory Managing a Corporate Directory To update a contact’s informationTo delete a contact Controlling Audio and Volume Updating the Incoming Call Ringtone Changing the VolumeUpdating a Contact’s Ringtone Muting the MicrophoneManaging Favorites Changing the Audible Ring SettingTo assign a contact as a favorite To remove a Favorite from the list To reorder your FavoritesViewing Shared Line Icons in Lines View Managing Shared LinesUsing Buddy Lists Using Advanced FeaturesUpdating Your Status To update your presence settingManaging a Buddy List Power Tip Dialing BuddiesTo add a contact to monitor on your Buddy list To view the status of your buddiesBlocking Contacts Timesaver How to Quickly Unblock a ContactMonitoring Buddies To block a contact from viewing your statusIntegrating with Microsoft Lync Server Using the BrowserTo monitor buddies from your Buddy Status List To view the status of your favorite buddies in Lines viewNavigating the Main Browser Using the Navigation KeysTo view the interactive Main Browser Using the Editing Keys Broadcasting Messages Using Push-to-Talk and Group PagingEntering Information in the Main Browser Sending PTT Broadcasts Push-to-Talk ModeTo send a PTT broadcast Timesaver Automatically Sending a PTT BroadcastReplying to PTT Broadcasts Receiving PTT BroadcastsReceiving PTT Broadcasts During Active Calls To end a PTT broadcastUpdating the Default Channel Adjusting the Volume of PTT BroadcastsEnding PTT Broadcasts Updating Channel Subscriptions Using Group Paging ModeAllowing PTT Broadcasts during Active Calls To hear the PTT broadcast during an active callReceiving Pages Sending PagesReceiving Pages To send aSwitching to Handset, Headset, or Speakerphone during Pages Adjusting the Volume of PagesUpdating the Default Paging Group Updating Paging Group SubscriptionsAllowing Pages to Play During Active Calls Using the CalendarTo hear the pages during an active call Troubleshooting Why Doesn’t the Calendar Display? Opening and Closing the Calendar To access other Calendar viewsNavigating Month View To open the calendarNavigating Meeting View Navigating Day ViewManaging Meeting Reminders Troubleshooting Why Don’t My Meeting Reminders Display?Joining Meetings from the Calendar Using a Mouse and Keyboard with Your PhoneTo join a meeting from a meeting reminder To join a meeting from Meeting viewUsing the Polycom Desktop Connector Using a Mouse and Keyboard with Your PhoneTo quit Polycom Desktop Connector Using Your Computer’s Mouse and Keyboard with Your PhoneOpen Messages Using the Function KeysPress End Call Logging into Your PhoneLogging In and Out of a Phone  From Home view, select Settings Features User Login LogPlacing Calls in the Logged-Out State To log in to a phoneTo change your user password Changing Your PasswordLocking Your Phone Locking and Unlocking Your Phone Understanding Your User PasswordTo lock your phone To unlock your phonePlacing and Answering from a Locked Phone Accessing Features with Your Login CredentialsTo call an authorized number from a locked phone To answer a call on a locked phoneTroubleshooting What Happens if I Can’t Access Features? Customizing the Phone’s Display To adjust the contrast on the phone displayChanging the Language on Your Phone Changing the Display ContrastDisplaying the Time and Date in the Status Bar Changing the BacklightWeb Info Adding a Web Page as the Background on Your Phone Changing the Background PictureChanging the Background Picture Using a Personal Photo as a Background PictureTo add your own picture to the list of background images Click + adjacent to Add a new background imageChoosing a Screen Saver Displaying Screen SaversUnderstanding Phone Warnings TroubleshootingRestarting the Phone Testing Phone Hardware Updating Phone ConfigurationTo restart the phone Related Documents Getting HelpPolycom Community Service Agreements Copyright, Safety, and Regulatory NoticesPolycom Limited Warranty and Limitation Liability Governing LawSafety, Compliance, and Disposal Information Warranty ExclusiveExclusions Part 15 FCC RulesModifications Installation InstructionsPlugs Acts as Disconnect Device Industry Canada ICNew Zealand Telepermit Russian ComplianceAustralia Operating Ambient TemperaturesHearing Aid Compatibility HAC Waste Electrical and Electronic Equipment WeeePolycom Take Back Restriction of Hazardous Substances Directive RoHS