Polycom 300 and 310 manual About This Guide, Conventions Used in this Guide

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About This Guide

This guide uses a number of conventions that help you to understand information and perform tasks.

Conventions Used in this Guide

This user guide contains terms, graphical elements, and typographic conventions. You need to familiarize yourself with these terms, elements, and conventions to successfully perform tasks.

Terms and Writing Conventions

∙The Phone/your phone These terms refer to either the VVX 300 or VVX 310 phone. Unless specifically noted in this guide, both phones operate in the same way, and the information in this guide applies to both phones. Throughout this guide, VVX 300 is used to represent both the VVX 300 and VVX 310 phones.

∙Press This term indicates pressing a key on the keypad, a line key, an arrow key, a hard key— such as Hold or Microphone Mute—or pressing and holding a soft key.

∙Select Submenu > Submenu > Submenu This convention describes how to access submenus. Each submenu name is in bold and separated by a greater than (>) symbol. If the instructions indicate to select Basic > Preferences > Language, select the Basic submenu, then the Preferences submenu, and then the Language submenu.

∙Highlight This term indicates selecting an item on the screen so that its appearance brightens. Soft keys apply to highlighted items.

∙Select This term indicates selecting an item on the screen by using the arrow keys—up, down, left, and right—to highlight an item. Pressing the central Select key opens another screen for the selected option.

∙Views Your phone has four views: Home, Calls, Active Call, and Lines, which is the default view on VVX phones. A view is a specific screen on the phone’s interface that provides unique information and enables you to perform specific tasks.

∙Dialpad The dialpad is the area of the keypad you use to enter numbers and characters. The dialpad consists of the number and symbol keys, which includes the asterisk (*) and pound (#) keys.

∙Key This term applies to any button on the phone’s console. Phone keys include the dialpad keys

and the following keys: , , , , , ,, and .

∙Option An option is one of a series of items you can select for a phone setting, such as Enabled and Disabled.

∙Held call Any call, including a conference call, that is on hold.

∙Active call A call, including a conference call, you’re currently in.

∙Setting The name of a field where you can define information or choose an option.

∙Field The area of the screen next to a setting in which you can enter information or select an option.

Polycom, Inc.

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Contents Polycom VVX 300 and 310 Business Media Phones Trademarks Contents Broadcasting Messages Using Push-to-Talk and Group Paging Using Buddy ListsIntegrating with Microsoft Lync Server Using the Browser Using the CalendarTroubleshooting Getting HelpRelated Documents Polycom Community About This Guide Conventions Used in this GuideTerms and Writing Conventions Information Elements Icons Used in this GuideWhat’s in This Guide? Typographic ConventionsTypographic Conventions Getting Help and Support Resources Getting Started Viewing Your Phone Keys and HardwareVVX 300 and 310 Hardware Features Understanding Phone ViewsTo change views To view more menu options in Home view Troubleshooting I Can’t Access Different Phone ViewsHome View To select a menu optionLines View Viewing Lines View∙ Medium gray Active call Understanding Phone IconsCalls View ∙ Light gray Held callNavigating Your Phone’s Interface Navigating Your VVX 300 and 310 PhonesMode and Encoding Options on VVX Phones Entering and Updating Data FieldsUsing the Dialpad Keys Entering Information on the VVX PhonesWeb Info Using the Web Configuration Utility Configuring Your Phone Using the Web Configuration UtilityWeb Info How to Register Your Phone Registering Your PhoneTo access the Web Configuration Utility for your phone Using Basic Features Managing Call ActivityTo alternate between the handset, headset, and speakerphone Troubleshooting Why Doesn’t the Speakerphone Work? Answering Incoming CallsAnswering Calls Automatically Answering Additional CallsAnswering Calls on Shared Lines To answer an incoming callTo switch to Lines view from Calls view Managing Multiple CallsPlacing Calls Viewing Calls in Lines ViewTo display the Dialer, do one of the following Power Tip Choosing URLs or Numbers Mode from the DialerCalling from the Dialer To call from the Dialer, use one of the following methodsTo call from the Recent Calls list Placing Calls from Favorites, Recent Calls, and DirectoriesRedialing Numbers To call from your Favorites listTo redial a number Using HeadsetsEnding Calls To end a held callIgnoring Incoming Calls Enabling Headset Memory ModeResponding to Incoming Calls Rejecting Incoming CallsManaging Active Calls Forwarding Incoming CallsHolding Calls To resume a held call Managing Conference CallsTransferring Calls To transfer a callTo initiate a conference call Initiating Conference CallsHolding and Resuming Conference Calls To place a conference call on holdEnding Conference Calls Splitting Conference CallsManaging Conference Call Participants Forwarding Calls Power Tip Forwarding Calls on a Call-by-Call BasisChanging the Way Calls are Answered To forward all calls to another personTo disable call forwarding Rejecting Calls from a ContactUsing Do Not Disturb Diverting Calls from a ContactTo enable or disable Do Not Disturb for one line Using Do Not Disturb with Multiple LinesTo enable or disable Do Not Disturb Troubleshooting Why Doesn’t the DND Icon Display?Listening to Voicemails Viewing Recent CallsTo listen to voicemail messages To view your Recent Calls list To view the details of a previous callManaging Your Contact Directory Viewing Contacts in the Contact DirectoryTo view contact information To search for a contactTo dial a contact from the Contact Directory To update a contact’s information Managing a Corporate DirectoryTo delete a contact Controlling Audio and Volume Updating a Contact’s Ringtone Changing the VolumeUpdating the Incoming Call Ringtone Muting the MicrophoneChanging the Audible Ring Setting Managing FavoritesTo assign a contact as a favorite To reorder your Favorites To remove a Favorite from the listManaging Shared Lines Viewing Shared Line Icons in Lines ViewUsing Advanced Features Using Buddy ListsTo update your presence setting Updating Your StatusTo add a contact to monitor on your Buddy list Power Tip Dialing BuddiesManaging a Buddy List To view the status of your buddiesMonitoring Buddies Timesaver How to Quickly Unblock a ContactBlocking Contacts To block a contact from viewing your statusTo monitor buddies from your Buddy Status List Using the BrowserIntegrating with Microsoft Lync Server To view the status of your favorite buddies in Lines viewUsing the Navigation Keys Navigating the Main BrowserTo view the interactive Main Browser Broadcasting Messages Using Push-to-Talk and Group Paging Using the Editing KeysEntering Information in the Main Browser To send a PTT broadcast Push-to-Talk ModeSending PTT Broadcasts Timesaver Automatically Sending a PTT BroadcastReceiving PTT Broadcasts During Active Calls Receiving PTT BroadcastsReplying to PTT Broadcasts To end a PTT broadcastAdjusting the Volume of PTT Broadcasts Updating the Default ChannelEnding PTT Broadcasts Allowing PTT Broadcasts during Active Calls Using Group Paging ModeUpdating Channel Subscriptions To hear the PTT broadcast during an active callReceiving Pages Sending PagesReceiving Pages To send aUpdating the Default Paging Group Adjusting the Volume of PagesSwitching to Handset, Headset, or Speakerphone during Pages Updating Paging Group SubscriptionsUsing the Calendar Allowing Pages to Play During Active CallsTo hear the pages during an active call Troubleshooting Why Doesn’t the Calendar Display? Navigating Month View To access other Calendar viewsOpening and Closing the Calendar To open the calendarNavigating Day View Navigating Meeting ViewTroubleshooting Why Don’t My Meeting Reminders Display? Managing Meeting RemindersTo join a meeting from a meeting reminder Using a Mouse and Keyboard with Your PhoneJoining Meetings from the Calendar To join a meeting from Meeting viewUsing a Mouse and Keyboard with Your Phone Using the Polycom Desktop ConnectorUsing Your Computer’s Mouse and Keyboard with Your Phone To quit Polycom Desktop ConnectorUsing the Function Keys Open MessagesLogging into Your Phone Press End CallPlacing Calls in the Logged-Out State  From Home view, select Settings Features User Login LogLogging In and Out of a Phone To log in to a phoneChanging Your Password To change your user passwordLocking Your Phone To lock your phone Understanding Your User PasswordLocking and Unlocking Your Phone To unlock your phoneTo call an authorized number from a locked phone Accessing Features with Your Login CredentialsPlacing and Answering from a Locked Phone To answer a call on a locked phoneTroubleshooting What Happens if I Can’t Access Features? Changing the Language on Your Phone To adjust the contrast on the phone displayCustomizing the Phone’s Display Changing the Display ContrastChanging the Backlight Displaying the Time and Date in the Status BarChanging the Background Picture Web Info Adding a Web Page as the Background on Your PhoneTo add your own picture to the list of background images Using a Personal Photo as a Background PictureChanging the Background Picture Click + adjacent to Add a new background imageDisplaying Screen Savers Choosing a Screen SaverTroubleshooting Understanding Phone WarningsRestarting the Phone Updating Phone Configuration Testing Phone HardwareTo restart the phone Getting Help Related DocumentsPolycom Community Polycom Limited Warranty and Limitation Liability Copyright, Safety, and Regulatory NoticesService Agreements Governing LawExclusions Warranty ExclusiveSafety, Compliance, and Disposal Information Part 15 FCC RulesPlugs Acts as Disconnect Device Installation InstructionsModifications Industry Canada ICRussian Compliance New Zealand TelepermitHearing Aid Compatibility HAC Operating Ambient TemperaturesAustralia Waste Electrical and Electronic Equipment WeeeRestriction of Hazardous Substances Directive RoHS Polycom Take Back
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