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Polycom VVX 300 and 310 Business Media Phones User’s Guide | Version 5.0.0 |
∙Priority By default, broadcasts sent to Group/Channel 24 are considered Priority broadcasts. A Priority broadcast interrupts Normal broadcasts or active calls. All phones receive Priority broadcasts unless Do Not Disturb is enabled. Phones play Priority broadcasts at the phone’s current audio level.
∙Emergency By default, broadcasts sent to Group/Channel 25 are considered Emergency broadcasts. An Emergency broadcast interrupts Normal broadcasts, Priority broadcasts, and active calls. Phones play Emergency broadcasts at near maximum volume even if Do Not Disturb is turned on.
Push-to-Talk Mode
Your system administrator can enable your phone to operate in a broadcast mode called Push-to-Talk (PTT). In order to send and receive PTT broadcasts, you have to subscribe to PTT channels.
PTT broadcasts are collaborative, which means you can transmit messages and listen to replies.
By default, you’re subscribed to Channels 1, 24, and 25. This means that you can send and receive PTT broadcasts on Channels 1, 24, and 25.
When you end a PTT broadcast, the channel remains open and enters a waiting period. This waiting period gives people who received the broadcast a chance to respond. If no one responds within the waiting period, the channel closes.
Sending PTT Broadcasts
Before you can send a PTT broadcast, you need to choose a channel to broadcast on. Or, you can hold the Talk soft key to immediately begin broadcasting on Channel 1, the default channel.
You can change your default channel to any channel you want, which is described in Updating the Default Channel. When you change the default channel, you’re automatically subscribed to that channel.
Timesaver: Automatically Sending a PTT Broadcast
To automatically send a PTT broadcast on the default channel, press Talk, and begin speaking.
To send a PTT broadcast:
1From Lines view, press Talk.
2From the PTT Channels List screen, select the channel to send the broadcast on.
The list displays the default channel, the most recent channel you use to send a broadcast, and other channels you can broadcast on.
3To start the broadcast, press and hold Talk.
A transmitting beep plays and the phone displays the channel’s information such as the channel label.
4Begin speaking. Make sure to hold Talk throughout the broadcast.
Contents
Polycom VVX 300 and 310 Business Media Phones
Trademarks
Contents
Broadcasting Messages Using Push-to-Talk and Group Paging
Using Buddy Lists
Integrating with Microsoft Lync Server Using the Browser
Using the Calendar
Troubleshooting
Getting Help
Related Documents Polycom Community
About This Guide
Conventions Used in this Guide
Terms and Writing Conventions
Information Elements
Icons Used in this Guide
What’s in This Guide?
Typographic Conventions
Typographic Conventions
Getting Help and Support Resources
Getting Started
Viewing Your Phone Keys and Hardware
VVX 300 and 310 Hardware Features
Understanding Phone Views
To change views
To view more menu options in Home view
Troubleshooting I Can’t Access Different Phone Views
Home View
To select a menu option
Lines View
Viewing Lines View
∙ Medium gray Active call
Understanding Phone Icons
Calls View
∙ Light gray Held call
Navigating Your Phone’s Interface
Navigating Your VVX 300 and 310 Phones
Mode and Encoding Options on VVX Phones
Entering and Updating Data Fields
Using the Dialpad Keys
Entering Information on the VVX Phones
Web Info Using the Web Configuration Utility
Configuring Your Phone Using the Web Configuration Utility
Web Info How to Register Your Phone
Registering Your Phone
To access the Web Configuration Utility for your phone
Using Basic Features
Managing Call Activity
To alternate between the handset, headset, and speakerphone
Troubleshooting Why Doesn’t the Speakerphone Work?
Answering Incoming Calls
Answering Calls Automatically
Answering Additional Calls
Answering Calls on Shared Lines
To answer an incoming call
To switch to Lines view from Calls view
Managing Multiple Calls
Placing Calls
Viewing Calls in Lines View
To display the Dialer, do one of the following
Power Tip Choosing URLs or Numbers Mode from the Dialer
Calling from the Dialer
To call from the Dialer, use one of the following methods
To call from the Recent Calls list
Placing Calls from Favorites, Recent Calls, and Directories
Redialing Numbers
To call from your Favorites list
To redial a number
Using Headsets
Ending Calls
To end a held call
Ignoring Incoming Calls
Enabling Headset Memory Mode
Responding to Incoming Calls
Rejecting Incoming Calls
Managing Active Calls
Forwarding Incoming Calls
Holding Calls
To resume a held call
Managing Conference Calls
Transferring Calls
To transfer a call
To initiate a conference call
Initiating Conference Calls
Holding and Resuming Conference Calls
To place a conference call on hold
Ending Conference Calls
Splitting Conference Calls
Managing Conference Call Participants
Forwarding Calls
Power Tip Forwarding Calls on a Call-by-Call Basis
Changing the Way Calls are Answered
To forward all calls to another person
To disable call forwarding
Rejecting Calls from a Contact
Using Do Not Disturb
Diverting Calls from a Contact
To enable or disable Do Not Disturb for one line
Using Do Not Disturb with Multiple Lines
To enable or disable Do Not Disturb
Troubleshooting Why Doesn’t the DND Icon Display?
Listening to Voicemails
Viewing Recent Calls
To listen to voicemail messages
To view your Recent Calls list
To view the details of a previous call
Managing Your Contact Directory
Viewing Contacts in the Contact Directory
To view contact information
To search for a contact
To dial a contact from the Contact Directory
To update a contact’s information
Managing a Corporate Directory
To delete a contact
Controlling Audio and Volume
Updating a Contact’s Ringtone
Changing the Volume
Updating the Incoming Call Ringtone
Muting the Microphone
Changing the Audible Ring Setting
Managing Favorites
To assign a contact as a favorite
To reorder your Favorites
To remove a Favorite from the list
Managing Shared Lines
Viewing Shared Line Icons in Lines View
Using Advanced Features
Using Buddy Lists
To update your presence setting
Updating Your Status
To add a contact to monitor on your Buddy list
Power Tip Dialing Buddies
Managing a Buddy List
To view the status of your buddies
Monitoring Buddies
Timesaver How to Quickly Unblock a Contact
Blocking Contacts
To block a contact from viewing your status
To monitor buddies from your Buddy Status List
Using the Browser
Integrating with Microsoft Lync Server
To view the status of your favorite buddies in Lines view
Using the Navigation Keys
Navigating the Main Browser
To view the interactive Main Browser
Broadcasting Messages Using Push-to-Talk and Group Paging
Using the Editing Keys
Entering Information in the Main Browser
To send a PTT broadcast
Push-to-Talk Mode
Sending PTT Broadcasts
Timesaver Automatically Sending a PTT Broadcast
Receiving PTT Broadcasts During Active Calls
Receiving PTT Broadcasts
Replying to PTT Broadcasts
To end a PTT broadcast
Adjusting the Volume of PTT Broadcasts
Updating the Default Channel
Ending PTT Broadcasts
Allowing PTT Broadcasts during Active Calls
Using Group Paging Mode
Updating Channel Subscriptions
To hear the PTT broadcast during an active call
Receiving Pages
Sending Pages
Receiving Pages
To send a
Updating the Default Paging Group
Adjusting the Volume of Pages
Switching to Handset, Headset, or Speakerphone during Pages
Updating Paging Group Subscriptions
Using the Calendar
Allowing Pages to Play During Active Calls
To hear the pages during an active call
Troubleshooting Why Doesn’t the Calendar Display?
Navigating Month View
To access other Calendar views
Opening and Closing the Calendar
To open the calendar
Navigating Day View
Navigating Meeting View
Troubleshooting Why Don’t My Meeting Reminders Display?
Managing Meeting Reminders
To join a meeting from a meeting reminder
Using a Mouse and Keyboard with Your Phone
Joining Meetings from the Calendar
To join a meeting from Meeting view
Using a Mouse and Keyboard with Your Phone
Using the Polycom Desktop Connector
Using Your Computer’s Mouse and Keyboard with Your Phone
To quit Polycom Desktop Connector
Using the Function Keys
Open Messages
Logging into Your Phone
Press End Call
Placing Calls in the Logged-Out State
From Home view, select Settings Features User Login Log
Logging In and Out of a Phone
To log in to a phone
Changing Your Password
To change your user password
Locking Your Phone
To lock your phone
Understanding Your User Password
Locking and Unlocking Your Phone
To unlock your phone
To call an authorized number from a locked phone
Accessing Features with Your Login Credentials
Placing and Answering from a Locked Phone
To answer a call on a locked phone
Troubleshooting What Happens if I Can’t Access Features?
Changing the Language on Your Phone
To adjust the contrast on the phone display
Customizing the Phone’s Display
Changing the Display Contrast
Changing the Backlight
Displaying the Time and Date in the Status Bar
Changing the Background Picture
Web Info Adding a Web Page as the Background on Your Phone
To add your own picture to the list of background images
Using a Personal Photo as a Background Picture
Changing the Background Picture
Click + adjacent to Add a new background image
Displaying Screen Savers
Choosing a Screen Saver
Troubleshooting
Understanding Phone Warnings
Restarting the Phone
Updating Phone Configuration
Testing Phone Hardware
To restart the phone
Getting Help
Related Documents
Polycom Community
Polycom Limited Warranty and Limitation Liability
Copyright, Safety, and Regulatory Notices
Service Agreements
Governing Law
Exclusions
Warranty Exclusive
Safety, Compliance, and Disposal Information
Part 15 FCC Rules
Plugs Acts as Disconnect Device
Installation Instructions
Modifications
Industry Canada IC
Russian Compliance
New Zealand Telepermit
Hearing Aid Compatibility HAC
Operating Ambient Temperatures
Australia
Waste Electrical and Electronic Equipment Weee
Restriction of Hazardous Substances Directive RoHS
Polycom Take Back
