Polycom 300 and 310 manual Diverting Calls from a Contact, Using Do Not Disturb

Page 35

Polycom VVX 300 and 310 Business Media Phones User’s Guide

Version 5.0.0

Note: Rejecting Calls and Shared Lines

You can’t reject calls on shared lines. You can only silence calls on shared lines. For more information about shared lines, see Managing Shared Lines.

To send incoming calls from a contact to your voicemail system:

1From Home view, select Directories > Contact Directory.

2From your directory, use the up and down arrow keys to select the contact whose calls you want to reject, and press Info.

3From the contact’s information screen, press Edit.

4From the Edit Contact screen, use the up and down arrow keys to select Auto Reject > Enabled > Save.

Diverting Calls from a Contact

The Divert option enables you to transfer all incoming calls from a particular contact to another person.

To divert incoming calls from a contact to another person:

1From Home view, select Directories > Contact Directory.

2From your directory, use the up and down arrow keys to select the contact whose calls you want to send to another person.

3From the contact’s information screen, press Edit.

4From the Edit Contact screen, do the following:

Use the up and down arrow keys to select Divert Contact, and enter the number of the person you want the call to go to.

Select Auto Divert, and select Enabled.

Press Save.

Using Do Not Disturb

Enabling Do Not Disturb (DND) stops your phone from ringing and sends all incoming calls directly to voicemail. All calls you receive while DND is enabled are logged to your Recent Calls list.

When you enable Do Not Disturb, the following happens:

∙The Do Not Disturb icon displays in the status bar, as shown next.

Polycom, Inc.

35

Image 35

Contents Polycom VVX 300 and 310 Business Media Phones Trademarks Contents Using the Calendar Using Buddy ListsIntegrating with Microsoft Lync Server Using the Browser Broadcasting Messages Using Push-to-Talk and Group PagingRelated Documents Polycom Community TroubleshootingGetting Help Terms and Writing Conventions About This GuideConventions Used in this Guide Icons Used in this Guide Information ElementsTypographic Conventions What’s in This Guide?Typographic Conventions Getting Help and Support Resources Viewing Your Phone Keys and Hardware Getting StartedTo change views VVX 300 and 310 Hardware FeaturesUnderstanding Phone Views To select a menu option Troubleshooting I Can’t Access Different Phone ViewsHome View To view more menu options in Home viewViewing Lines View Lines View∙ Light gray Held call Understanding Phone IconsCalls View ∙ Medium gray Active callNavigating Your VVX 300 and 310 Phones Navigating Your Phone’s InterfaceEntering and Updating Data Fields Mode and Encoding Options on VVX PhonesEntering Information on the VVX Phones Using the Dialpad KeysRegistering Your Phone Configuring Your Phone Using the Web Configuration UtilityWeb Info How to Register Your Phone Web Info Using the Web Configuration UtilityTo access the Web Configuration Utility for your phone To alternate between the handset, headset, and speakerphone Using Basic FeaturesManaging Call Activity Answering Incoming Calls Troubleshooting Why Doesn’t the Speakerphone Work?To answer an incoming call Answering Additional CallsAnswering Calls on Shared Lines Answering Calls AutomaticallyManaging Multiple Calls To switch to Lines view from Calls viewViewing Calls in Lines View Placing CallsTo call from the Dialer, use one of the following methods Power Tip Choosing URLs or Numbers Mode from the DialerCalling from the Dialer To display the Dialer, do one of the followingTo call from your Favorites list Placing Calls from Favorites, Recent Calls, and DirectoriesRedialing Numbers To call from the Recent Calls listTo end a held call Using HeadsetsEnding Calls To redial a numberRejecting Incoming Calls Enabling Headset Memory ModeResponding to Incoming Calls Ignoring Incoming CallsHolding Calls Managing Active CallsForwarding Incoming Calls To transfer a call Managing Conference CallsTransferring Calls To resume a held callTo place a conference call on hold Initiating Conference CallsHolding and Resuming Conference Calls To initiate a conference callManaging Conference Call Participants Ending Conference CallsSplitting Conference Calls To forward all calls to another person Power Tip Forwarding Calls on a Call-by-Call BasisChanging the Way Calls are Answered Forwarding CallsRejecting Calls from a Contact To disable call forwardingDiverting Calls from a Contact Using Do Not DisturbTroubleshooting Why Doesn’t the DND Icon Display? Using Do Not Disturb with Multiple LinesTo enable or disable Do Not Disturb To enable or disable Do Not Disturb for one lineTo listen to voicemail messages Listening to VoicemailsViewing Recent Calls To view the details of a previous call To view your Recent Calls listViewing Contacts in the Contact Directory Managing Your Contact DirectoryTo dial a contact from the Contact Directory To view contact informationTo search for a contact To delete a contact To update a contact’s informationManaging a Corporate Directory Controlling Audio and Volume Muting the Microphone Changing the VolumeUpdating the Incoming Call Ringtone Updating a Contact’s RingtoneTo assign a contact as a favorite Changing the Audible Ring SettingManaging Favorites To remove a Favorite from the list To reorder your FavoritesViewing Shared Line Icons in Lines View Managing Shared LinesUsing Buddy Lists Using Advanced FeaturesUpdating Your Status To update your presence settingTo view the status of your buddies Power Tip Dialing BuddiesManaging a Buddy List To add a contact to monitor on your Buddy listTo block a contact from viewing your status Timesaver How to Quickly Unblock a ContactBlocking Contacts Monitoring BuddiesTo view the status of your favorite buddies in Lines view Using the BrowserIntegrating with Microsoft Lync Server To monitor buddies from your Buddy Status ListTo view the interactive Main Browser Using the Navigation KeysNavigating the Main Browser Entering Information in the Main Browser Broadcasting Messages Using Push-to-Talk and Group PagingUsing the Editing Keys Timesaver Automatically Sending a PTT Broadcast Push-to-Talk ModeSending PTT Broadcasts To send a PTT broadcastTo end a PTT broadcast Receiving PTT BroadcastsReplying to PTT Broadcasts Receiving PTT Broadcasts During Active CallsEnding PTT Broadcasts Adjusting the Volume of PTT BroadcastsUpdating the Default Channel To hear the PTT broadcast during an active call Using Group Paging ModeUpdating Channel Subscriptions Allowing PTT Broadcasts during Active CallsTo send a Sending PagesReceiving Pages Receiving PagesUpdating Paging Group Subscriptions Adjusting the Volume of PagesSwitching to Handset, Headset, or Speakerphone during Pages Updating the Default Paging GroupTo hear the pages during an active call Using the CalendarAllowing Pages to Play During Active Calls Troubleshooting Why Doesn’t the Calendar Display? To open the calendar To access other Calendar viewsOpening and Closing the Calendar Navigating Month ViewNavigating Meeting View Navigating Day ViewManaging Meeting Reminders Troubleshooting Why Don’t My Meeting Reminders Display?To join a meeting from Meeting view Using a Mouse and Keyboard with Your PhoneJoining Meetings from the Calendar To join a meeting from a meeting reminderUsing the Polycom Desktop Connector Using a Mouse and Keyboard with Your PhoneTo quit Polycom Desktop Connector Using Your Computer’s Mouse and Keyboard with Your PhoneOpen Messages Using the Function KeysPress End Call Logging into Your PhoneTo log in to a phone  From Home view, select Settings Features User Login LogLogging In and Out of a Phone Placing Calls in the Logged-Out StateLocking Your Phone Changing Your PasswordTo change your user password To unlock your phone Understanding Your User PasswordLocking and Unlocking Your Phone To lock your phoneTo answer a call on a locked phone Accessing Features with Your Login CredentialsPlacing and Answering from a Locked Phone To call an authorized number from a locked phoneTroubleshooting What Happens if I Can’t Access Features? Changing the Display Contrast To adjust the contrast on the phone displayCustomizing the Phone’s Display Changing the Language on Your PhoneDisplaying the Time and Date in the Status Bar Changing the BacklightWeb Info Adding a Web Page as the Background on Your Phone Changing the Background PictureClick + adjacent to Add a new background image Using a Personal Photo as a Background PictureChanging the Background Picture To add your own picture to the list of background imagesChoosing a Screen Saver Displaying Screen SaversRestarting the Phone TroubleshootingUnderstanding Phone Warnings To restart the phone Updating Phone ConfigurationTesting Phone Hardware Related Documents Getting HelpPolycom Community Governing Law Copyright, Safety, and Regulatory NoticesService Agreements Polycom Limited Warranty and Limitation LiabilityPart 15 FCC Rules Warranty ExclusiveSafety, Compliance, and Disposal Information ExclusionsIndustry Canada IC Installation InstructionsModifications Plugs Acts as Disconnect DeviceNew Zealand Telepermit Russian ComplianceWaste Electrical and Electronic Equipment Weee Operating Ambient TemperaturesAustralia Hearing Aid Compatibility HACPolycom Take Back Restriction of Hazardous Substances Directive RoHS