Polycom 300 and 310 manual Changing the Way Calls are Answered, Forwarding Calls

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Polycom VVX 300 and 310 Business Media Phones User’s Guide

Version 5.0.0

Press Hold to hold the person. The held person can’t hear anyone, and no one can hear the held person.

Press Remove to remove the person from the conference, end the conference call, and create an active call between you and any participants still in the call.

Press Info to view information about the person and his or her call status. When you press Info, a popup displays listing the person’s information, as shown in the following figure. You can navigate through the popup using the up and down arrow keys.

Press Back to exit the conference management function.

Changing the Way Calls are Answered

You can change the way you answer calls by doing one of the following:

∙Forwarding all calls to another person

∙Rejecting calls from a contact

∙Diverting calls from a contact to another person

∙Temporarily refusing all calls by enabling Do Not Disturb

Forwarding Calls

You can set up your phone to forward all calls to another number, even if the Do Not Disturb feature is enabled on your phone. Call forwarding is not available on shared lines.

Power Tip: Forwarding Calls on a Call-by-Call Basis

You can choose to forward a call as your phone rings. For more information about forwarding calls on a call-by-call basis, see Forwarding Incoming Calls.

Note: Call Forwarding and Microsoft® Lync® Server 2010

If your phone is configured to work with Microsoft Lync Server 2010, your call forwarding options are different than those described below. For more information about forwarding calls with Microsoft Lync, see Using Polycom Phones in a Microsoft Lync 2010 Environment Quick User Guide.

To forward all calls to another person:

»Do one of the following:

Polycom, Inc.

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Contents Polycom VVX 300 and 310 Business Media Phones Trademarks Contents Integrating with Microsoft Lync Server Using the Browser Using Buddy ListsBroadcasting Messages Using Push-to-Talk and Group Paging Using the CalendarTroubleshooting Getting HelpRelated Documents Polycom Community About This Guide Conventions Used in this GuideTerms and Writing Conventions Icons Used in this Guide Information ElementsWhat’s in This Guide? Typographic ConventionsTypographic Conventions Getting Help and Support Resources Viewing Your Phone Keys and Hardware Getting StartedVVX 300 and 310 Hardware Features Understanding Phone ViewsTo change views Home View Troubleshooting I Can’t Access Different Phone ViewsTo view more menu options in Home view To select a menu optionViewing Lines View Lines ViewCalls View Understanding Phone Icons∙ Medium gray Active call ∙ Light gray Held callNavigating Your VVX 300 and 310 Phones Navigating Your Phone’s InterfaceEntering and Updating Data Fields Mode and Encoding Options on VVX PhonesEntering Information on the VVX Phones Using the Dialpad KeysWeb Info How to Register Your Phone Configuring Your Phone Using the Web Configuration UtilityWeb Info Using the Web Configuration Utility Registering Your PhoneTo access the Web Configuration Utility for your phone Using Basic Features Managing Call ActivityTo alternate between the handset, headset, and speakerphone Answering Incoming Calls Troubleshooting Why Doesn’t the Speakerphone Work?Answering Calls on Shared Lines Answering Additional CallsAnswering Calls Automatically To answer an incoming callManaging Multiple Calls To switch to Lines view from Calls viewViewing Calls in Lines View Placing CallsCalling from the Dialer Power Tip Choosing URLs or Numbers Mode from the DialerTo display the Dialer, do one of the following To call from the Dialer, use one of the following methodsRedialing Numbers Placing Calls from Favorites, Recent Calls, and DirectoriesTo call from the Recent Calls list To call from your Favorites listEnding Calls Using HeadsetsTo redial a number To end a held callResponding to Incoming Calls Enabling Headset Memory ModeIgnoring Incoming Calls Rejecting Incoming CallsManaging Active Calls Forwarding Incoming CallsHolding Calls Transferring Calls Managing Conference CallsTo resume a held call To transfer a callHolding and Resuming Conference Calls Initiating Conference CallsTo initiate a conference call To place a conference call on holdEnding Conference Calls Splitting Conference CallsManaging Conference Call Participants Changing the Way Calls are Answered Power Tip Forwarding Calls on a Call-by-Call BasisForwarding Calls To forward all calls to another personRejecting Calls from a Contact To disable call forwardingDiverting Calls from a Contact Using Do Not DisturbTo enable or disable Do Not Disturb Using Do Not Disturb with Multiple LinesTo enable or disable Do Not Disturb for one line Troubleshooting Why Doesn’t the DND Icon Display?Listening to Voicemails Viewing Recent CallsTo listen to voicemail messages To view the details of a previous call To view your Recent Calls listViewing Contacts in the Contact Directory Managing Your Contact DirectoryTo view contact information To search for a contactTo dial a contact from the Contact Directory To update a contact’s information Managing a Corporate DirectoryTo delete a contact Controlling Audio and Volume Updating the Incoming Call Ringtone Changing the VolumeUpdating a Contact’s Ringtone Muting the MicrophoneChanging the Audible Ring Setting Managing FavoritesTo assign a contact as a favorite To remove a Favorite from the list To reorder your FavoritesViewing Shared Line Icons in Lines View Managing Shared LinesUsing Buddy Lists Using Advanced FeaturesUpdating Your Status To update your presence settingManaging a Buddy List Power Tip Dialing BuddiesTo add a contact to monitor on your Buddy list To view the status of your buddiesBlocking Contacts Timesaver How to Quickly Unblock a ContactMonitoring Buddies To block a contact from viewing your statusIntegrating with Microsoft Lync Server Using the BrowserTo monitor buddies from your Buddy Status List To view the status of your favorite buddies in Lines viewUsing the Navigation Keys Navigating the Main BrowserTo view the interactive Main Browser Broadcasting Messages Using Push-to-Talk and Group Paging Using the Editing KeysEntering Information in the Main Browser Sending PTT Broadcasts Push-to-Talk ModeTo send a PTT broadcast Timesaver Automatically Sending a PTT BroadcastReplying to PTT Broadcasts Receiving PTT BroadcastsReceiving PTT Broadcasts During Active Calls To end a PTT broadcastAdjusting the Volume of PTT Broadcasts Updating the Default ChannelEnding PTT Broadcasts Updating Channel Subscriptions Using Group Paging ModeAllowing PTT Broadcasts during Active Calls To hear the PTT broadcast during an active callReceiving Pages Sending PagesReceiving Pages To send aSwitching to Handset, Headset, or Speakerphone during Pages Adjusting the Volume of PagesUpdating the Default Paging Group Updating Paging Group SubscriptionsUsing the Calendar Allowing Pages to Play During Active CallsTo hear the pages during an active call Troubleshooting Why Doesn’t the Calendar Display? Opening and Closing the Calendar To access other Calendar viewsNavigating Month View To open the calendarNavigating Meeting View Navigating Day ViewManaging Meeting Reminders Troubleshooting Why Don’t My Meeting Reminders Display?Joining Meetings from the Calendar Using a Mouse and Keyboard with Your PhoneTo join a meeting from a meeting reminder To join a meeting from Meeting viewUsing the Polycom Desktop Connector Using a Mouse and Keyboard with Your PhoneTo quit Polycom Desktop Connector Using Your Computer’s Mouse and Keyboard with Your PhoneOpen Messages Using the Function KeysPress End Call Logging into Your PhoneLogging In and Out of a Phone  From Home view, select Settings Features User Login LogPlacing Calls in the Logged-Out State To log in to a phoneChanging Your Password To change your user passwordLocking Your Phone Locking and Unlocking Your Phone Understanding Your User PasswordTo lock your phone To unlock your phonePlacing and Answering from a Locked Phone Accessing Features with Your Login CredentialsTo call an authorized number from a locked phone To answer a call on a locked phoneTroubleshooting What Happens if I Can’t Access Features? Customizing the Phone’s Display To adjust the contrast on the phone displayChanging the Language on Your Phone Changing the Display ContrastDisplaying the Time and Date in the Status Bar Changing the BacklightWeb Info Adding a Web Page as the Background on Your Phone Changing the Background PictureChanging the Background Picture Using a Personal Photo as a Background PictureTo add your own picture to the list of background images Click + adjacent to Add a new background imageChoosing a Screen Saver Displaying Screen SaversTroubleshooting Understanding Phone WarningsRestarting the Phone Updating Phone Configuration Testing Phone HardwareTo restart the phone Related Documents Getting HelpPolycom Community Service Agreements Copyright, Safety, and Regulatory NoticesPolycom Limited Warranty and Limitation Liability Governing LawSafety, Compliance, and Disposal Information Warranty ExclusiveExclusions Part 15 FCC RulesModifications Installation InstructionsPlugs Acts as Disconnect Device Industry Canada ICNew Zealand Telepermit Russian ComplianceAustralia Operating Ambient TemperaturesHearing Aid Compatibility HAC Waste Electrical and Electronic Equipment WeeePolycom Take Back Restriction of Hazardous Substances Directive RoHS