Polycom 300 and 310 Home View, To view more menu options in Home view, To select a menu option

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Polycom VVX 300 and 310 Business Media Phones User’s Guide

Version 5.0.0

Troubleshooting: I Can’t Access Different Phone Views

The views you can access depend on the number of calls your phone has, and whether your phone

has an active call. If your phone is idle, you can access Home and Lines view by pressing . If

your phone has only one active call, you can access the Home and Lines view by pressing . If your phone has multiple calls, or one held call, you can access Home, Lines, and Calls view by

pressing .

At the top of each view is a status bar, which shows the date and time and important phone messages, as shown next.

Figure 2: Viewing the Status Bar

Home View

You can display Home view by pressing . At the bottom of Home view is a Page Indicator that shows how many pages of icons Home view displays, as shown next.

Figure 3: Viewing the Page Indicator

To view more menu options in Home view:

»Press the down or up arrow key to navigate the pages in Home view.

To select a menu option:

»Press the right or left arrow key to choose a menu option, and press Select. The following icons display in Home view on your phone:

∙New Call Displays the Dialer so you can place a call.

∙Messages Provides you with access your voicemail.

∙Directories Enables you to access your Contact Directory, Favorites, Recent Calls list, Corporate Directory and Buddy Status List.

∙Forward Sets up forwarding options for incoming calls on your line.

Polycom, Inc.

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Contents Polycom VVX 300 and 310 Business Media Phones Trademarks Contents Using Buddy Lists Integrating with Microsoft Lync Server Using the BrowserBroadcasting Messages Using Push-to-Talk and Group Paging Using the CalendarTroubleshooting Getting HelpRelated Documents Polycom Community About This Guide Conventions Used in this GuideTerms and Writing Conventions Information Elements Icons Used in this GuideWhat’s in This Guide? Typographic ConventionsTypographic Conventions Getting Help and Support Resources Getting Started Viewing Your Phone Keys and HardwareVVX 300 and 310 Hardware Features Understanding Phone ViewsTo change views Troubleshooting I Can’t Access Different Phone Views Home ViewTo view more menu options in Home view To select a menu optionLines View Viewing Lines ViewUnderstanding Phone Icons Calls View∙ Medium gray Active call ∙ Light gray Held callNavigating Your Phone’s Interface Navigating Your VVX 300 and 310 PhonesMode and Encoding Options on VVX Phones Entering and Updating Data FieldsUsing the Dialpad Keys Entering Information on the VVX PhonesConfiguring Your Phone Using the Web Configuration Utility Web Info How to Register Your PhoneWeb Info Using the Web Configuration Utility Registering Your PhoneTo access the Web Configuration Utility for your phone Using Basic Features Managing Call ActivityTo alternate between the handset, headset, and speakerphone Troubleshooting Why Doesn’t the Speakerphone Work? Answering Incoming CallsAnswering Additional Calls Answering Calls on Shared LinesAnswering Calls Automatically To answer an incoming callTo switch to Lines view from Calls view Managing Multiple CallsPlacing Calls Viewing Calls in Lines ViewPower Tip Choosing URLs or Numbers Mode from the Dialer Calling from the DialerTo display the Dialer, do one of the following To call from the Dialer, use one of the following methodsPlacing Calls from Favorites, Recent Calls, and Directories Redialing NumbersTo call from the Recent Calls list To call from your Favorites listUsing Headsets Ending CallsTo redial a number To end a held callEnabling Headset Memory Mode Responding to Incoming CallsIgnoring Incoming Calls Rejecting Incoming CallsManaging Active Calls Forwarding Incoming CallsHolding Calls Managing Conference Calls Transferring CallsTo resume a held call To transfer a callInitiating Conference Calls Holding and Resuming Conference CallsTo initiate a conference call To place a conference call on holdEnding Conference Calls Splitting Conference CallsManaging Conference Call Participants Power Tip Forwarding Calls on a Call-by-Call Basis Changing the Way Calls are AnsweredForwarding Calls To forward all calls to another personTo disable call forwarding Rejecting Calls from a ContactUsing Do Not Disturb Diverting Calls from a ContactUsing Do Not Disturb with Multiple Lines To enable or disable Do Not DisturbTo enable or disable Do Not Disturb for one line Troubleshooting Why Doesn’t the DND Icon Display?Listening to Voicemails Viewing Recent CallsTo listen to voicemail messages To view your Recent Calls list To view the details of a previous callManaging Your Contact Directory Viewing Contacts in the Contact DirectoryTo view contact information To search for a contactTo dial a contact from the Contact Directory To update a contact’s information Managing a Corporate DirectoryTo delete a contact Controlling Audio and Volume Changing the Volume Updating the Incoming Call RingtoneUpdating a Contact’s Ringtone Muting the MicrophoneChanging the Audible Ring Setting Managing FavoritesTo assign a contact as a favorite To reorder your Favorites To remove a Favorite from the listManaging Shared Lines Viewing Shared Line Icons in Lines ViewUsing Advanced Features Using Buddy ListsTo update your presence setting Updating Your StatusPower Tip Dialing Buddies Managing a Buddy ListTo add a contact to monitor on your Buddy list To view the status of your buddiesTimesaver How to Quickly Unblock a Contact Blocking ContactsMonitoring Buddies To block a contact from viewing your statusUsing the Browser Integrating with Microsoft Lync ServerTo monitor buddies from your Buddy Status List To view the status of your favorite buddies in Lines viewUsing the Navigation Keys Navigating the Main BrowserTo view the interactive Main Browser Broadcasting Messages Using Push-to-Talk and Group Paging Using the Editing KeysEntering Information in the Main Browser Push-to-Talk Mode Sending PTT BroadcastsTo send a PTT broadcast Timesaver Automatically Sending a PTT BroadcastReceiving PTT Broadcasts Replying to PTT BroadcastsReceiving PTT Broadcasts During Active Calls To end a PTT broadcastAdjusting the Volume of PTT Broadcasts Updating the Default ChannelEnding PTT Broadcasts Using Group Paging Mode Updating Channel SubscriptionsAllowing PTT Broadcasts during Active Calls To hear the PTT broadcast during an active callSending Pages Receiving PagesReceiving Pages To send aAdjusting the Volume of Pages Switching to Handset, Headset, or Speakerphone during PagesUpdating the Default Paging Group Updating Paging Group SubscriptionsUsing the Calendar Allowing Pages to Play During Active CallsTo hear the pages during an active call Troubleshooting Why Doesn’t the Calendar Display? To access other Calendar views Opening and Closing the CalendarNavigating Month View To open the calendarNavigating Day View Navigating Meeting ViewTroubleshooting Why Don’t My Meeting Reminders Display? Managing Meeting RemindersUsing a Mouse and Keyboard with Your Phone Joining Meetings from the CalendarTo join a meeting from a meeting reminder To join a meeting from Meeting viewUsing a Mouse and Keyboard with Your Phone Using the Polycom Desktop ConnectorUsing Your Computer’s Mouse and Keyboard with Your Phone To quit Polycom Desktop ConnectorUsing the Function Keys Open MessagesLogging into Your Phone Press End Call From Home view, select Settings Features User Login Log Logging In and Out of a PhonePlacing Calls in the Logged-Out State To log in to a phoneChanging Your Password To change your user passwordLocking Your Phone Understanding Your User Password Locking and Unlocking Your PhoneTo lock your phone To unlock your phoneAccessing Features with Your Login Credentials Placing and Answering from a Locked PhoneTo call an authorized number from a locked phone To answer a call on a locked phoneTroubleshooting What Happens if I Can’t Access Features? To adjust the contrast on the phone display Customizing the Phone’s DisplayChanging the Language on Your Phone Changing the Display ContrastChanging the Backlight Displaying the Time and Date in the Status BarChanging the Background Picture Web Info Adding a Web Page as the Background on Your PhoneUsing a Personal Photo as a Background Picture Changing the Background PictureTo add your own picture to the list of background images Click + adjacent to Add a new background imageDisplaying Screen Savers Choosing a Screen SaverTroubleshooting Understanding Phone WarningsRestarting the Phone Updating Phone Configuration Testing Phone HardwareTo restart the phone Getting Help Related DocumentsPolycom Community Copyright, Safety, and Regulatory Notices Service AgreementsPolycom Limited Warranty and Limitation Liability Governing LawWarranty Exclusive Safety, Compliance, and Disposal InformationExclusions Part 15 FCC RulesInstallation Instructions ModificationsPlugs Acts as Disconnect Device Industry Canada ICRussian Compliance New Zealand TelepermitOperating Ambient Temperatures AustraliaHearing Aid Compatibility HAC Waste Electrical and Electronic Equipment WeeeRestriction of Hazardous Substances Directive RoHS Polycom Take Back