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Polycom VVX 300 and 310 Business Media Phones User’s Guide | Version 5.0.0 |
To update your Paging Group subscriptions:
1From Home view, select Settings > Basic > Preferences > Paging/PTT Configuration > Group Paging.
2From the Group Paging Configuration screen, select Group Subscriptions.
3From the Group Subscriptions screen, select the group you want to subscribe to and press Yes.
Allowing Pages to Play During Active Calls
The Accept While Busy option determines what happens when you’re in a call and receive a page. If you enable the option, a page interrupts telephone calls and you hear the audio of both the telephone call and the page. If you disable the option, the incoming page is held in a Pending state—it doesn’t disrupt the telephone call, and you don’t hear the page.
To hear the pages during an active call:
»Select the page and press Accept
The telephone call is automatically held. You can also hold or end the active call to listen to a page.
To enable or disable pages to play during an active call:
1From Home view, select Settings > Basic > Preferences > Paging/PTT Configuration > Group Paging.
2From the Group Paging Configuration screen, scroll to Accept While Busy and enable or disable the setting.
The default setting is Disabled. When enabled, your phone accepts and plays pages while you’re in an active call. When disabled, your phone doesn’t play pages while you’re in a call, but does hold the pages as Pending.
Using the Calendar
If your phone is configured to connect to the Microsoft Exchange Server, you can view and join meetings scheduled in your Microsoft® Outlook® application from your phone. The Microsoft Exchange Server and the Polycom® Conferencing for Microsoft Outlook software feature enables you to schedule meetings using Polycom Conferencing for Outlook.
Contents
Polycom VVX 300 and 310 Business Media Phones
Trademarks
Contents
Using Buddy Lists
Integrating with Microsoft Lync Server Using the Browser
Broadcasting Messages Using Push-to-Talk and Group Paging
Using the Calendar
Troubleshooting
Getting Help
Related Documents Polycom Community
About This Guide
Conventions Used in this Guide
Terms and Writing Conventions
Information Elements
Icons Used in this Guide
What’s in This Guide?
Typographic Conventions
Typographic Conventions
Getting Help and Support Resources
Getting Started
Viewing Your Phone Keys and Hardware
VVX 300 and 310 Hardware Features
Understanding Phone Views
To change views
Troubleshooting I Can’t Access Different Phone Views
Home View
To view more menu options in Home view
To select a menu option
Lines View
Viewing Lines View
Understanding Phone Icons
Calls View
∙ Medium gray Active call
∙ Light gray Held call
Navigating Your Phone’s Interface
Navigating Your VVX 300 and 310 Phones
Mode and Encoding Options on VVX Phones
Entering and Updating Data Fields
Using the Dialpad Keys
Entering Information on the VVX Phones
Configuring Your Phone Using the Web Configuration Utility
Web Info How to Register Your Phone
Web Info Using the Web Configuration Utility
Registering Your Phone
To access the Web Configuration Utility for your phone
Using Basic Features
Managing Call Activity
To alternate between the handset, headset, and speakerphone
Troubleshooting Why Doesn’t the Speakerphone Work?
Answering Incoming Calls
Answering Additional Calls
Answering Calls on Shared Lines
Answering Calls Automatically
To answer an incoming call
To switch to Lines view from Calls view
Managing Multiple Calls
Placing Calls
Viewing Calls in Lines View
Power Tip Choosing URLs or Numbers Mode from the Dialer
Calling from the Dialer
To display the Dialer, do one of the following
To call from the Dialer, use one of the following methods
Placing Calls from Favorites, Recent Calls, and Directories
Redialing Numbers
To call from the Recent Calls list
To call from your Favorites list
Using Headsets
Ending Calls
To redial a number
To end a held call
Enabling Headset Memory Mode
Responding to Incoming Calls
Ignoring Incoming Calls
Rejecting Incoming Calls
Managing Active Calls
Forwarding Incoming Calls
Holding Calls
Managing Conference Calls
Transferring Calls
To resume a held call
To transfer a call
Initiating Conference Calls
Holding and Resuming Conference Calls
To initiate a conference call
To place a conference call on hold
Ending Conference Calls
Splitting Conference Calls
Managing Conference Call Participants
Power Tip Forwarding Calls on a Call-by-Call Basis
Changing the Way Calls are Answered
Forwarding Calls
To forward all calls to another person
To disable call forwarding
Rejecting Calls from a Contact
Using Do Not Disturb
Diverting Calls from a Contact
Using Do Not Disturb with Multiple Lines
To enable or disable Do Not Disturb
To enable or disable Do Not Disturb for one line
Troubleshooting Why Doesn’t the DND Icon Display?
Listening to Voicemails
Viewing Recent Calls
To listen to voicemail messages
To view your Recent Calls list
To view the details of a previous call
Managing Your Contact Directory
Viewing Contacts in the Contact Directory
To view contact information
To search for a contact
To dial a contact from the Contact Directory
To update a contact’s information
Managing a Corporate Directory
To delete a contact
Controlling Audio and Volume
Changing the Volume
Updating the Incoming Call Ringtone
Updating a Contact’s Ringtone
Muting the Microphone
Changing the Audible Ring Setting
Managing Favorites
To assign a contact as a favorite
To reorder your Favorites
To remove a Favorite from the list
Managing Shared Lines
Viewing Shared Line Icons in Lines View
Using Advanced Features
Using Buddy Lists
To update your presence setting
Updating Your Status
Power Tip Dialing Buddies
Managing a Buddy List
To add a contact to monitor on your Buddy list
To view the status of your buddies
Timesaver How to Quickly Unblock a Contact
Blocking Contacts
Monitoring Buddies
To block a contact from viewing your status
Using the Browser
Integrating with Microsoft Lync Server
To monitor buddies from your Buddy Status List
To view the status of your favorite buddies in Lines view
Using the Navigation Keys
Navigating the Main Browser
To view the interactive Main Browser
Broadcasting Messages Using Push-to-Talk and Group Paging
Using the Editing Keys
Entering Information in the Main Browser
Push-to-Talk Mode
Sending PTT Broadcasts
To send a PTT broadcast
Timesaver Automatically Sending a PTT Broadcast
Receiving PTT Broadcasts
Replying to PTT Broadcasts
Receiving PTT Broadcasts During Active Calls
To end a PTT broadcast
Adjusting the Volume of PTT Broadcasts
Updating the Default Channel
Ending PTT Broadcasts
Using Group Paging Mode
Updating Channel Subscriptions
Allowing PTT Broadcasts during Active Calls
To hear the PTT broadcast during an active call
Sending Pages
Receiving Pages
Receiving Pages
To send a
Adjusting the Volume of Pages
Switching to Handset, Headset, or Speakerphone during Pages
Updating the Default Paging Group
Updating Paging Group Subscriptions
Using the Calendar
Allowing Pages to Play During Active Calls
To hear the pages during an active call
Troubleshooting Why Doesn’t the Calendar Display?
To access other Calendar views
Opening and Closing the Calendar
Navigating Month View
To open the calendar
Navigating Day View
Navigating Meeting View
Troubleshooting Why Don’t My Meeting Reminders Display?
Managing Meeting Reminders
Using a Mouse and Keyboard with Your Phone
Joining Meetings from the Calendar
To join a meeting from a meeting reminder
To join a meeting from Meeting view
Using a Mouse and Keyboard with Your Phone
Using the Polycom Desktop Connector
Using Your Computer’s Mouse and Keyboard with Your Phone
To quit Polycom Desktop Connector
Using the Function Keys
Open Messages
Logging into Your Phone
Press End Call
From Home view, select Settings Features User Login Log
Logging In and Out of a Phone
Placing Calls in the Logged-Out State
To log in to a phone
Changing Your Password
To change your user password
Locking Your Phone
Understanding Your User Password
Locking and Unlocking Your Phone
To lock your phone
To unlock your phone
Accessing Features with Your Login Credentials
Placing and Answering from a Locked Phone
To call an authorized number from a locked phone
To answer a call on a locked phone
Troubleshooting What Happens if I Can’t Access Features?
To adjust the contrast on the phone display
Customizing the Phone’s Display
Changing the Language on Your Phone
Changing the Display Contrast
Changing the Backlight
Displaying the Time and Date in the Status Bar
Changing the Background Picture
Web Info Adding a Web Page as the Background on Your Phone
Using a Personal Photo as a Background Picture
Changing the Background Picture
To add your own picture to the list of background images
Click + adjacent to Add a new background image
Displaying Screen Savers
Choosing a Screen Saver
Troubleshooting
Understanding Phone Warnings
Restarting the Phone
Updating Phone Configuration
Testing Phone Hardware
To restart the phone
Getting Help
Related Documents
Polycom Community
Copyright, Safety, and Regulatory Notices
Service Agreements
Polycom Limited Warranty and Limitation Liability
Governing Law
Warranty Exclusive
Safety, Compliance, and Disposal Information
Exclusions
Part 15 FCC Rules
Installation Instructions
Modifications
Plugs Acts as Disconnect Device
Industry Canada IC
Russian Compliance
New Zealand Telepermit
Operating Ambient Temperatures
Australia
Hearing Aid Compatibility HAC
Waste Electrical and Electronic Equipment Weee
Restriction of Hazardous Substances Directive RoHS
Polycom Take Back