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Polycom VVX 300 and 310 Business Media Phones User’s Guide | Version 5.0.0 |
Updating Channel Subscriptions
You can subscribe to any channel that has been enabled by your system administrator and displays in your channels list. When you subscribe to a channel, you can send and receive PTT broadcasts on that channel.
To subscribe to additional PTT channels:
1From Home view, select Settings > Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk.
2From the PTT Channel Configuration screen, select Channel Subscriptions.
3From the Channel Subscriptions screen, select the channel you want to subscribe to, and press Yes. By default, you’re subscribed to Channels 1, 24, and 25.
Allowing PTT Broadcasts during Active Calls
The Accept While Busy option determines what happens when you’re in a call and receive a PTT broadcast. If you enable the option, a PTT broadcast interrupts telephone calls, and you hear the audio of both the telephone call and the broadcast. If you disable the option, the incoming broadcast is held in a Pending state where the broadcast doesn’t disrupt the telephone call, and you don’t hear the broadcast until you choose to listen to the broadcast.
To hear the PTT broadcast during an active call:
»Select the PTT broadcast and press Accept
The telephone call is automatically held. You can also hold or end the active call to listen to a PTT broadcast.
To enable or disable PTT broadcasts to play during an active call:
1From Home view, select Settings > Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk.
2From the PTT Channel Configuration screen, press Accept While Busy and enable or disable the setting.
When enabled, your phone accepts and plays broadcasts while you’re in an active call. When disabled, your phone doesn’t play broadcasts while you’re in a call, but holds them as Pending instead.
Using Group Paging Mode
Your phone can be enabled to operate in a broadcast mode called Group Paging mode. In this mode, you can broadcast one-way announcements to a specified group of phones, called a Paging Group. In Group Paging mode, users must subscribe to Paging Groups to send and receive pages.
To send and receive pages, you need to subscribe to certain paging groups. By default, you’re subscribed to Paging Groups 1, 24, and 25. This means that you can send and receive pages to Paging Groups 1, 24, and 25.
Contents
Polycom VVX 300 and 310 Business Media Phones
Trademarks
Contents
Integrating with Microsoft Lync Server Using the Browser
Using Buddy Lists
Broadcasting Messages Using Push-to-Talk and Group Paging
Using the Calendar
Troubleshooting
Getting Help
Related Documents Polycom Community
About This Guide
Conventions Used in this Guide
Terms and Writing Conventions
Icons Used in this Guide
Information Elements
What’s in This Guide?
Typographic Conventions
Typographic Conventions
Getting Help and Support Resources
Viewing Your Phone Keys and Hardware
Getting Started
VVX 300 and 310 Hardware Features
Understanding Phone Views
To change views
Home View
Troubleshooting I Can’t Access Different Phone Views
To view more menu options in Home view
To select a menu option
Viewing Lines View
Lines View
Calls View
Understanding Phone Icons
∙ Medium gray Active call
∙ Light gray Held call
Navigating Your VVX 300 and 310 Phones
Navigating Your Phone’s Interface
Entering and Updating Data Fields
Mode and Encoding Options on VVX Phones
Entering Information on the VVX Phones
Using the Dialpad Keys
Web Info How to Register Your Phone
Configuring Your Phone Using the Web Configuration Utility
Web Info Using the Web Configuration Utility
Registering Your Phone
To access the Web Configuration Utility for your phone
Using Basic Features
Managing Call Activity
To alternate between the handset, headset, and speakerphone
Answering Incoming Calls
Troubleshooting Why Doesn’t the Speakerphone Work?
Answering Calls on Shared Lines
Answering Additional Calls
Answering Calls Automatically
To answer an incoming call
Managing Multiple Calls
To switch to Lines view from Calls view
Viewing Calls in Lines View
Placing Calls
Calling from the Dialer
Power Tip Choosing URLs or Numbers Mode from the Dialer
To display the Dialer, do one of the following
To call from the Dialer, use one of the following methods
Redialing Numbers
Placing Calls from Favorites, Recent Calls, and Directories
To call from the Recent Calls list
To call from your Favorites list
Ending Calls
Using Headsets
To redial a number
To end a held call
Responding to Incoming Calls
Enabling Headset Memory Mode
Ignoring Incoming Calls
Rejecting Incoming Calls
Managing Active Calls
Forwarding Incoming Calls
Holding Calls
Transferring Calls
Managing Conference Calls
To resume a held call
To transfer a call
Holding and Resuming Conference Calls
Initiating Conference Calls
To initiate a conference call
To place a conference call on hold
Ending Conference Calls
Splitting Conference Calls
Managing Conference Call Participants
Changing the Way Calls are Answered
Power Tip Forwarding Calls on a Call-by-Call Basis
Forwarding Calls
To forward all calls to another person
Rejecting Calls from a Contact
To disable call forwarding
Diverting Calls from a Contact
Using Do Not Disturb
To enable or disable Do Not Disturb
Using Do Not Disturb with Multiple Lines
To enable or disable Do Not Disturb for one line
Troubleshooting Why Doesn’t the DND Icon Display?
Listening to Voicemails
Viewing Recent Calls
To listen to voicemail messages
To view the details of a previous call
To view your Recent Calls list
Viewing Contacts in the Contact Directory
Managing Your Contact Directory
To view contact information
To search for a contact
To dial a contact from the Contact Directory
To update a contact’s information
Managing a Corporate Directory
To delete a contact
Controlling Audio and Volume
Updating the Incoming Call Ringtone
Changing the Volume
Updating a Contact’s Ringtone
Muting the Microphone
Changing the Audible Ring Setting
Managing Favorites
To assign a contact as a favorite
To remove a Favorite from the list
To reorder your Favorites
Viewing Shared Line Icons in Lines View
Managing Shared Lines
Using Buddy Lists
Using Advanced Features
Updating Your Status
To update your presence setting
Managing a Buddy List
Power Tip Dialing Buddies
To add a contact to monitor on your Buddy list
To view the status of your buddies
Blocking Contacts
Timesaver How to Quickly Unblock a Contact
Monitoring Buddies
To block a contact from viewing your status
Integrating with Microsoft Lync Server
Using the Browser
To monitor buddies from your Buddy Status List
To view the status of your favorite buddies in Lines view
Using the Navigation Keys
Navigating the Main Browser
To view the interactive Main Browser
Broadcasting Messages Using Push-to-Talk and Group Paging
Using the Editing Keys
Entering Information in the Main Browser
Sending PTT Broadcasts
Push-to-Talk Mode
To send a PTT broadcast
Timesaver Automatically Sending a PTT Broadcast
Replying to PTT Broadcasts
Receiving PTT Broadcasts
Receiving PTT Broadcasts During Active Calls
To end a PTT broadcast
Adjusting the Volume of PTT Broadcasts
Updating the Default Channel
Ending PTT Broadcasts
Updating Channel Subscriptions
Using Group Paging Mode
Allowing PTT Broadcasts during Active Calls
To hear the PTT broadcast during an active call
Receiving Pages
Sending Pages
Receiving Pages
To send a
Switching to Handset, Headset, or Speakerphone during Pages
Adjusting the Volume of Pages
Updating the Default Paging Group
Updating Paging Group Subscriptions
Using the Calendar
Allowing Pages to Play During Active Calls
To hear the pages during an active call
Troubleshooting Why Doesn’t the Calendar Display?
Opening and Closing the Calendar
To access other Calendar views
Navigating Month View
To open the calendar
Navigating Meeting View
Navigating Day View
Managing Meeting Reminders
Troubleshooting Why Don’t My Meeting Reminders Display?
Joining Meetings from the Calendar
Using a Mouse and Keyboard with Your Phone
To join a meeting from a meeting reminder
To join a meeting from Meeting view
Using the Polycom Desktop Connector
Using a Mouse and Keyboard with Your Phone
To quit Polycom Desktop Connector
Using Your Computer’s Mouse and Keyboard with Your Phone
Open Messages
Using the Function Keys
Press End Call
Logging into Your Phone
Logging In and Out of a Phone
From Home view, select Settings Features User Login Log
Placing Calls in the Logged-Out State
To log in to a phone
Changing Your Password
To change your user password
Locking Your Phone
Locking and Unlocking Your Phone
Understanding Your User Password
To lock your phone
To unlock your phone
Placing and Answering from a Locked Phone
Accessing Features with Your Login Credentials
To call an authorized number from a locked phone
To answer a call on a locked phone
Troubleshooting What Happens if I Can’t Access Features?
Customizing the Phone’s Display
To adjust the contrast on the phone display
Changing the Language on Your Phone
Changing the Display Contrast
Displaying the Time and Date in the Status Bar
Changing the Backlight
Web Info Adding a Web Page as the Background on Your Phone
Changing the Background Picture
Changing the Background Picture
Using a Personal Photo as a Background Picture
To add your own picture to the list of background images
Click + adjacent to Add a new background image
Choosing a Screen Saver
Displaying Screen Savers
Troubleshooting
Understanding Phone Warnings
Restarting the Phone
Updating Phone Configuration
Testing Phone Hardware
To restart the phone
Related Documents
Getting Help
Polycom Community
Service Agreements
Copyright, Safety, and Regulatory Notices
Polycom Limited Warranty and Limitation Liability
Governing Law
Safety, Compliance, and Disposal Information
Warranty Exclusive
Exclusions
Part 15 FCC Rules
Modifications
Installation Instructions
Plugs Acts as Disconnect Device
Industry Canada IC
New Zealand Telepermit
Russian Compliance
Australia
Operating Ambient Temperatures
Hearing Aid Compatibility HAC
Waste Electrical and Electronic Equipment Weee
Polycom Take Back
Restriction of Hazardous Substances Directive RoHS
