Polycom 300 and 310 manual Troubleshooting, Understanding Phone Warnings, Restarting the Phone

Page 80

Troubleshooting

If your phone is unable to operate properly, you need to find or troubleshoot known issues. To solve issues with your phone, your system administrator can ask you to restart your phone, update the phone’s configuration, or test phone hardware. This chapter shows you how to perform all these tasks.

Understanding Phone Warnings

If your phone is unable to perform certain tasks, a warning icon, , displays in the status bar, as shown next. The warning icon lets you know that your phone has one or more important issues. You can view details about the issues from the Warnings screen.

Figure 27: Viewing a Warning Icon in the Status Bar

To view a detailed list of phone issues:

»From Home view, select Settings > Status > Diagnostics > Warnings.

The Warnings screen displays with a list of any phone issues, as shown next.

After you view the phone’s warnings, you can press Clear Icon to remove the warning icon from the status bar. However, the warning displays in the Warnings list until the phone issue is fixed.

Each time your phone has a warning that you haven’t viewed, the Warning icon displays.

Restarting the Phone

Your system administrator can ask you to restart your phone if your phone malfunctions or to assist in troubleshooting.

Polycom, Inc.

80

Image 80

Contents Polycom VVX 300 and 310 Business Media Phones Trademarks Contents Using Buddy Lists Integrating with Microsoft Lync Server Using the BrowserBroadcasting Messages Using Push-to-Talk and Group Paging Using the CalendarRelated Documents Polycom Community TroubleshootingGetting Help Terms and Writing Conventions About This GuideConventions Used in this Guide Information Elements Icons Used in this GuideTypographic Conventions What’s in This Guide?Typographic Conventions Getting Help and Support Resources Getting Started Viewing Your Phone Keys and HardwareTo change views VVX 300 and 310 Hardware FeaturesUnderstanding Phone Views Troubleshooting I Can’t Access Different Phone Views Home ViewTo view more menu options in Home view To select a menu optionLines View Viewing Lines ViewUnderstanding Phone Icons Calls View∙ Medium gray Active call ∙ Light gray Held callNavigating Your Phone’s Interface Navigating Your VVX 300 and 310 PhonesMode and Encoding Options on VVX Phones Entering and Updating Data FieldsUsing the Dialpad Keys Entering Information on the VVX PhonesConfiguring Your Phone Using the Web Configuration Utility Web Info How to Register Your PhoneWeb Info Using the Web Configuration Utility Registering Your PhoneTo access the Web Configuration Utility for your phone To alternate between the handset, headset, and speakerphone Using Basic FeaturesManaging Call Activity Troubleshooting Why Doesn’t the Speakerphone Work? Answering Incoming CallsAnswering Additional Calls Answering Calls on Shared LinesAnswering Calls Automatically To answer an incoming callTo switch to Lines view from Calls view Managing Multiple CallsPlacing Calls Viewing Calls in Lines ViewPower Tip Choosing URLs or Numbers Mode from the Dialer Calling from the DialerTo display the Dialer, do one of the following To call from the Dialer, use one of the following methodsPlacing Calls from Favorites, Recent Calls, and Directories Redialing NumbersTo call from the Recent Calls list To call from your Favorites listUsing Headsets Ending CallsTo redial a number To end a held callEnabling Headset Memory Mode Responding to Incoming CallsIgnoring Incoming Calls Rejecting Incoming CallsHolding Calls Managing Active CallsForwarding Incoming Calls Managing Conference Calls Transferring CallsTo resume a held call To transfer a callInitiating Conference Calls Holding and Resuming Conference CallsTo initiate a conference call To place a conference call on holdManaging Conference Call Participants Ending Conference CallsSplitting Conference Calls Power Tip Forwarding Calls on a Call-by-Call Basis Changing the Way Calls are AnsweredForwarding Calls To forward all calls to another personTo disable call forwarding Rejecting Calls from a ContactUsing Do Not Disturb Diverting Calls from a ContactUsing Do Not Disturb with Multiple Lines To enable or disable Do Not DisturbTo enable or disable Do Not Disturb for one line Troubleshooting Why Doesn’t the DND Icon Display?To listen to voicemail messages Listening to VoicemailsViewing Recent Calls To view your Recent Calls list To view the details of a previous callManaging Your Contact Directory Viewing Contacts in the Contact DirectoryTo dial a contact from the Contact Directory To view contact informationTo search for a contact To delete a contact To update a contact’s informationManaging a Corporate Directory Controlling Audio and Volume Changing the Volume Updating the Incoming Call RingtoneUpdating a Contact’s Ringtone Muting the MicrophoneTo assign a contact as a favorite Changing the Audible Ring SettingManaging Favorites To reorder your Favorites To remove a Favorite from the listManaging Shared Lines Viewing Shared Line Icons in Lines ViewUsing Advanced Features Using Buddy ListsTo update your presence setting Updating Your StatusPower Tip Dialing Buddies Managing a Buddy ListTo add a contact to monitor on your Buddy list To view the status of your buddiesTimesaver How to Quickly Unblock a Contact Blocking ContactsMonitoring Buddies To block a contact from viewing your statusUsing the Browser Integrating with Microsoft Lync ServerTo monitor buddies from your Buddy Status List To view the status of your favorite buddies in Lines viewTo view the interactive Main Browser Using the Navigation KeysNavigating the Main Browser Entering Information in the Main Browser Broadcasting Messages Using Push-to-Talk and Group PagingUsing the Editing Keys Push-to-Talk Mode Sending PTT BroadcastsTo send a PTT broadcast Timesaver Automatically Sending a PTT BroadcastReceiving PTT Broadcasts Replying to PTT BroadcastsReceiving PTT Broadcasts During Active Calls To end a PTT broadcastEnding PTT Broadcasts Adjusting the Volume of PTT BroadcastsUpdating the Default Channel Using Group Paging Mode Updating Channel SubscriptionsAllowing PTT Broadcasts during Active Calls To hear the PTT broadcast during an active callSending Pages Receiving PagesReceiving Pages To send aAdjusting the Volume of Pages Switching to Handset, Headset, or Speakerphone during PagesUpdating the Default Paging Group Updating Paging Group SubscriptionsTo hear the pages during an active call Using the CalendarAllowing Pages to Play During Active Calls Troubleshooting Why Doesn’t the Calendar Display? To access other Calendar views Opening and Closing the CalendarNavigating Month View To open the calendarNavigating Day View Navigating Meeting ViewTroubleshooting Why Don’t My Meeting Reminders Display? Managing Meeting RemindersUsing a Mouse and Keyboard with Your Phone Joining Meetings from the CalendarTo join a meeting from a meeting reminder To join a meeting from Meeting viewUsing a Mouse and Keyboard with Your Phone Using the Polycom Desktop ConnectorUsing Your Computer’s Mouse and Keyboard with Your Phone To quit Polycom Desktop ConnectorUsing the Function Keys Open MessagesLogging into Your Phone Press End Call From Home view, select Settings Features User Login Log Logging In and Out of a PhonePlacing Calls in the Logged-Out State To log in to a phoneLocking Your Phone Changing Your PasswordTo change your user password Understanding Your User Password Locking and Unlocking Your PhoneTo lock your phone To unlock your phoneAccessing Features with Your Login Credentials Placing and Answering from a Locked PhoneTo call an authorized number from a locked phone To answer a call on a locked phoneTroubleshooting What Happens if I Can’t Access Features? To adjust the contrast on the phone display Customizing the Phone’s DisplayChanging the Language on Your Phone Changing the Display ContrastChanging the Backlight Displaying the Time and Date in the Status BarChanging the Background Picture Web Info Adding a Web Page as the Background on Your PhoneUsing a Personal Photo as a Background Picture Changing the Background PictureTo add your own picture to the list of background images Click + adjacent to Add a new background imageDisplaying Screen Savers Choosing a Screen SaverRestarting the Phone TroubleshootingUnderstanding Phone Warnings To restart the phone Updating Phone ConfigurationTesting Phone Hardware Getting Help Related DocumentsPolycom Community Copyright, Safety, and Regulatory Notices Service AgreementsPolycom Limited Warranty and Limitation Liability Governing LawWarranty Exclusive Safety, Compliance, and Disposal InformationExclusions Part 15 FCC RulesInstallation Instructions ModificationsPlugs Acts as Disconnect Device Industry Canada ICRussian Compliance New Zealand TelepermitOperating Ambient Temperatures AustraliaHearing Aid Compatibility HAC Waste Electrical and Electronic Equipment WeeeRestriction of Hazardous Substances Directive RoHS Polycom Take Back