Polycom 300 and 310 manual Ending Calls, Using Headsets, To redial a number, To end a held call

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Engineering Advisories and Technical Notifications

Polycom, Inc.

Polycom VVX 300 and 310 Business Media Phones User’s Guide

Version 5.0.0

To redial a number:

»From the Placed Calls list, as shown next, press Dial.

Use the up and down arrow key to select other previously placed calls.

Ending Calls

You can end an active call in the following ways:

∙Place the handset on the cradle.

∙From Lines or Calls view, press End Call.

∙In Calls view, highlight the call before you press End Call.

To end a held call:

»From Calls view, select the held call, and press Resume > End Call.

Using Headsets

You can connect an analog headset to your phone. If an analog headset is connected and in use, glows green.

If you use a headset, you can set up your phone so that all calls use your headset (see Enabling Headset Memory Mode). If you use a headset that supports electronic hookswitch (EHS), you can press the hookswitch button to place, answer, and end calls. In addition, you can mute calls and control the volume from your headset.

For information about how to connect a headset to your phone, see the Quick Start Guide for your phone, which is available on the Polycom Business Media Phones web page.

For information about your headset’s features and how to sync your headset with your phone, see your headset’s documentation.

For a list of supported headsets, see the Headset Compatibility List (Technical Bulletin 37477). For detailed information about how to use electronic hookswitch, see Using an Electronic Hookswitch (Technical Bulletin 35150). All of these documents are available on the Polycom Profiled UC Software Features and Polycom

support pages.

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Contents Polycom VVX 300 and 310 Business Media Phones Trademarks Contents Using the Calendar Using Buddy ListsIntegrating with Microsoft Lync Server Using the Browser Broadcasting Messages Using Push-to-Talk and Group PagingTroubleshooting Getting HelpRelated Documents Polycom Community About This Guide Conventions Used in this GuideTerms and Writing Conventions Icons Used in this Guide Information ElementsWhat’s in This Guide? Typographic ConventionsTypographic Conventions Getting Help and Support Resources Viewing Your Phone Keys and Hardware Getting StartedVVX 300 and 310 Hardware Features Understanding Phone ViewsTo change views To select a menu option Troubleshooting I Can’t Access Different Phone ViewsHome View To view more menu options in Home viewViewing Lines View Lines View∙ Light gray Held call Understanding Phone IconsCalls View ∙ Medium gray Active callNavigating Your VVX 300 and 310 Phones Navigating Your Phone’s InterfaceEntering and Updating Data Fields Mode and Encoding Options on VVX PhonesEntering Information on the VVX Phones Using the Dialpad KeysRegistering Your Phone Configuring Your Phone Using the Web Configuration UtilityWeb Info How to Register Your Phone Web Info Using the Web Configuration UtilityTo access the Web Configuration Utility for your phone Using Basic Features Managing Call ActivityTo alternate between the handset, headset, and speakerphone Answering Incoming Calls Troubleshooting Why Doesn’t the Speakerphone Work?To answer an incoming call Answering Additional CallsAnswering Calls on Shared Lines Answering Calls AutomaticallyManaging Multiple Calls To switch to Lines view from Calls viewViewing Calls in Lines View Placing CallsTo call from the Dialer, use one of the following methods Power Tip Choosing URLs or Numbers Mode from the DialerCalling from the Dialer To display the Dialer, do one of the followingTo call from your Favorites list Placing Calls from Favorites, Recent Calls, and DirectoriesRedialing Numbers To call from the Recent Calls listTo end a held call Using HeadsetsEnding Calls To redial a numberRejecting Incoming Calls Enabling Headset Memory ModeResponding to Incoming Calls Ignoring Incoming CallsManaging Active Calls Forwarding Incoming CallsHolding Calls To transfer a call Managing Conference CallsTransferring Calls To resume a held callTo place a conference call on hold Initiating Conference CallsHolding and Resuming Conference Calls To initiate a conference callEnding Conference Calls Splitting Conference CallsManaging Conference Call Participants To forward all calls to another person Power Tip Forwarding Calls on a Call-by-Call BasisChanging the Way Calls are Answered Forwarding CallsRejecting Calls from a Contact To disable call forwardingDiverting Calls from a Contact Using Do Not DisturbTroubleshooting Why Doesn’t the DND Icon Display? Using Do Not Disturb with Multiple LinesTo enable or disable Do Not Disturb To enable or disable Do Not Disturb for one lineListening to Voicemails Viewing Recent CallsTo listen to voicemail messages To view the details of a previous call To view your Recent Calls listViewing Contacts in the Contact Directory Managing Your Contact DirectoryTo view contact information To search for a contactTo dial a contact from the Contact Directory To update a contact’s information Managing a Corporate DirectoryTo delete a contact Controlling Audio and Volume Muting the Microphone Changing the VolumeUpdating the Incoming Call Ringtone Updating a Contact’s RingtoneChanging the Audible Ring Setting Managing FavoritesTo assign a contact as a favorite To remove a Favorite from the list To reorder your FavoritesViewing Shared Line Icons in Lines View Managing Shared LinesUsing Buddy Lists Using Advanced FeaturesUpdating Your Status To update your presence settingTo view the status of your buddies Power Tip Dialing BuddiesManaging a Buddy List To add a contact to monitor on your Buddy listTo block a contact from viewing your status Timesaver How to Quickly Unblock a ContactBlocking Contacts Monitoring BuddiesTo view the status of your favorite buddies in Lines view Using the BrowserIntegrating with Microsoft Lync Server To monitor buddies from your Buddy Status ListUsing the Navigation Keys Navigating the Main BrowserTo view the interactive Main Browser Broadcasting Messages Using Push-to-Talk and Group Paging Using the Editing KeysEntering Information in the Main Browser Timesaver Automatically Sending a PTT Broadcast Push-to-Talk ModeSending PTT Broadcasts To send a PTT broadcastTo end a PTT broadcast Receiving PTT BroadcastsReplying to PTT Broadcasts Receiving PTT Broadcasts During Active CallsAdjusting the Volume of PTT Broadcasts Updating the Default ChannelEnding PTT Broadcasts To hear the PTT broadcast during an active call Using Group Paging ModeUpdating Channel Subscriptions Allowing PTT Broadcasts during Active CallsTo send a Sending PagesReceiving Pages Receiving PagesUpdating Paging Group Subscriptions Adjusting the Volume of PagesSwitching to Handset, Headset, or Speakerphone during Pages Updating the Default Paging GroupUsing the Calendar Allowing Pages to Play During Active CallsTo hear the pages during an active call Troubleshooting Why Doesn’t the Calendar Display? To open the calendar To access other Calendar viewsOpening and Closing the Calendar Navigating Month ViewNavigating Meeting View Navigating Day ViewManaging Meeting Reminders Troubleshooting Why Don’t My Meeting Reminders Display?To join a meeting from Meeting view Using a Mouse and Keyboard with Your PhoneJoining Meetings from the Calendar To join a meeting from a meeting reminderUsing the Polycom Desktop Connector Using a Mouse and Keyboard with Your PhoneTo quit Polycom Desktop Connector Using Your Computer’s Mouse and Keyboard with Your PhoneOpen Messages Using the Function KeysPress End Call Logging into Your PhoneTo log in to a phone  From Home view, select Settings Features User Login LogLogging In and Out of a Phone Placing Calls in the Logged-Out StateChanging Your Password To change your user passwordLocking Your Phone To unlock your phone Understanding Your User PasswordLocking and Unlocking Your Phone To lock your phoneTo answer a call on a locked phone Accessing Features with Your Login CredentialsPlacing and Answering from a Locked Phone To call an authorized number from a locked phoneTroubleshooting What Happens if I Can’t Access Features? Changing the Display Contrast To adjust the contrast on the phone displayCustomizing the Phone’s Display Changing the Language on Your PhoneDisplaying the Time and Date in the Status Bar Changing the BacklightWeb Info Adding a Web Page as the Background on Your Phone Changing the Background PictureClick + adjacent to Add a new background image Using a Personal Photo as a Background PictureChanging the Background Picture To add your own picture to the list of background imagesChoosing a Screen Saver Displaying Screen SaversTroubleshooting Understanding Phone WarningsRestarting the Phone Updating Phone Configuration Testing Phone HardwareTo restart the phone Related Documents Getting HelpPolycom Community Governing Law Copyright, Safety, and Regulatory NoticesService Agreements Polycom Limited Warranty and Limitation LiabilityPart 15 FCC Rules Warranty ExclusiveSafety, Compliance, and Disposal Information ExclusionsIndustry Canada IC Installation InstructionsModifications Plugs Acts as Disconnect DeviceNew Zealand Telepermit Russian ComplianceWaste Electrical and Electronic Equipment Weee Operating Ambient TemperaturesAustralia Hearing Aid Compatibility HACPolycom Take Back Restriction of Hazardous Substances Directive RoHS