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Polycom VVX 300 and 310 Business Media Phones User’s Guide | Version 5.0.0 |
Logging In and Out of a Phone
If the User Login feature is enabled and required on your phone, you have to log in to your phone before you begin using the phone. However, if you want to see your personal phone settings from the phone, you have to log in. If you don’t log in, you can only see the phone’s default phone profile.
While logged in, you have full access to your personal phone settings and your directory. After you log out of the phone, you can no longer view this information about the phone.
After you use a phone, be certain to log out of the phone to prevent access to your personal settings.
Note: Accessing the Calendar When the User Login Feature is Enabled
If you log in to a phone that has the User Login feature enabled, and you want to access features that require your login credentials, you must enter your login credentials again to enable the features to work. For more information, see Accessing Features with Your Login Credentials.
To log in to a phone:
1Do one of the following:
From Lines view, press Log in.
From Home view, select Settings > Features > User Login > Log in.
2From the User Login screen, enter your user ID and password, and press Log in.
The default password for Polycom phones is 123. However, check if your system administrator has changed the default passwords for security reasons.
If your login credentials are accepted, the phone updates to display your personal phone profile. If your credentials are not accepted, the message User login failed is displayed, and the User Login screen displays again. If you need to confirm your credentials, ask your system administrator.
To log out of a phone:
1From Lines view, press Log out. You can also select Settings from Home view and select Features > User Login > Log out.
The Logout screen displays with a confirmation message.
2Press Yes.
Your personal profile is no longer accessible, and the phone displays either the User Login screen for the next user login or the default phone profile for anonymous users.
Placing Calls in the Logged-Out State
If your phone doesn’t require a user login, you can use the phone to place calls to any number, even if the phone is in the logged-out state.
If a phone requires a user login, you can place calls to authorized numbers even when the phone is in the logged-out state. If your system administrator has set up emergency numbers on the phone, you can place calls to the standard emergency number, such as 911, and up to five other authorized numbers. You aren’t able to call any other numbers until you log in to the phone.
Contents
Polycom VVX 300 and 310 Business Media Phones
Trademarks
Contents
Broadcasting Messages Using Push-to-Talk and Group Paging
Using Buddy Lists
Integrating with Microsoft Lync Server Using the Browser
Using the Calendar
Getting Help
Troubleshooting
Related Documents Polycom Community
Conventions Used in this Guide
About This Guide
Terms and Writing Conventions
Information Elements
Icons Used in this Guide
Typographic Conventions
What’s in This Guide?
Typographic Conventions
Getting Help and Support Resources
Getting Started
Viewing Your Phone Keys and Hardware
Understanding Phone Views
VVX 300 and 310 Hardware Features
To change views
To view more menu options in Home view
Troubleshooting I Can’t Access Different Phone Views
Home View
To select a menu option
Lines View
Viewing Lines View
∙ Medium gray Active call
Understanding Phone Icons
Calls View
∙ Light gray Held call
Navigating Your Phone’s Interface
Navigating Your VVX 300 and 310 Phones
Mode and Encoding Options on VVX Phones
Entering and Updating Data Fields
Using the Dialpad Keys
Entering Information on the VVX Phones
Web Info Using the Web Configuration Utility
Configuring Your Phone Using the Web Configuration Utility
Web Info How to Register Your Phone
Registering Your Phone
To access the Web Configuration Utility for your phone
Managing Call Activity
Using Basic Features
To alternate between the handset, headset, and speakerphone
Troubleshooting Why Doesn’t the Speakerphone Work?
Answering Incoming Calls
Answering Calls Automatically
Answering Additional Calls
Answering Calls on Shared Lines
To answer an incoming call
To switch to Lines view from Calls view
Managing Multiple Calls
Placing Calls
Viewing Calls in Lines View
To display the Dialer, do one of the following
Power Tip Choosing URLs or Numbers Mode from the Dialer
Calling from the Dialer
To call from the Dialer, use one of the following methods
To call from the Recent Calls list
Placing Calls from Favorites, Recent Calls, and Directories
Redialing Numbers
To call from your Favorites list
To redial a number
Using Headsets
Ending Calls
To end a held call
Ignoring Incoming Calls
Enabling Headset Memory Mode
Responding to Incoming Calls
Rejecting Incoming Calls
Forwarding Incoming Calls
Managing Active Calls
Holding Calls
To resume a held call
Managing Conference Calls
Transferring Calls
To transfer a call
To initiate a conference call
Initiating Conference Calls
Holding and Resuming Conference Calls
To place a conference call on hold
Splitting Conference Calls
Ending Conference Calls
Managing Conference Call Participants
Forwarding Calls
Power Tip Forwarding Calls on a Call-by-Call Basis
Changing the Way Calls are Answered
To forward all calls to another person
To disable call forwarding
Rejecting Calls from a Contact
Using Do Not Disturb
Diverting Calls from a Contact
To enable or disable Do Not Disturb for one line
Using Do Not Disturb with Multiple Lines
To enable or disable Do Not Disturb
Troubleshooting Why Doesn’t the DND Icon Display?
Viewing Recent Calls
Listening to Voicemails
To listen to voicemail messages
To view your Recent Calls list
To view the details of a previous call
Managing Your Contact Directory
Viewing Contacts in the Contact Directory
To search for a contact
To view contact information
To dial a contact from the Contact Directory
Managing a Corporate Directory
To update a contact’s information
To delete a contact
Controlling Audio and Volume
Updating a Contact’s Ringtone
Changing the Volume
Updating the Incoming Call Ringtone
Muting the Microphone
Managing Favorites
Changing the Audible Ring Setting
To assign a contact as a favorite
To reorder your Favorites
To remove a Favorite from the list
Managing Shared Lines
Viewing Shared Line Icons in Lines View
Using Advanced Features
Using Buddy Lists
To update your presence setting
Updating Your Status
To add a contact to monitor on your Buddy list
Power Tip Dialing Buddies
Managing a Buddy List
To view the status of your buddies
Monitoring Buddies
Timesaver How to Quickly Unblock a Contact
Blocking Contacts
To block a contact from viewing your status
To monitor buddies from your Buddy Status List
Using the Browser
Integrating with Microsoft Lync Server
To view the status of your favorite buddies in Lines view
Navigating the Main Browser
Using the Navigation Keys
To view the interactive Main Browser
Using the Editing Keys
Broadcasting Messages Using Push-to-Talk and Group Paging
Entering Information in the Main Browser
To send a PTT broadcast
Push-to-Talk Mode
Sending PTT Broadcasts
Timesaver Automatically Sending a PTT Broadcast
Receiving PTT Broadcasts During Active Calls
Receiving PTT Broadcasts
Replying to PTT Broadcasts
To end a PTT broadcast
Updating the Default Channel
Adjusting the Volume of PTT Broadcasts
Ending PTT Broadcasts
Allowing PTT Broadcasts during Active Calls
Using Group Paging Mode
Updating Channel Subscriptions
To hear the PTT broadcast during an active call
Receiving Pages
Sending Pages
Receiving Pages
To send a
Updating the Default Paging Group
Adjusting the Volume of Pages
Switching to Handset, Headset, or Speakerphone during Pages
Updating Paging Group Subscriptions
Allowing Pages to Play During Active Calls
Using the Calendar
To hear the pages during an active call
Troubleshooting Why Doesn’t the Calendar Display?
Navigating Month View
To access other Calendar views
Opening and Closing the Calendar
To open the calendar
Navigating Day View
Navigating Meeting View
Troubleshooting Why Don’t My Meeting Reminders Display?
Managing Meeting Reminders
To join a meeting from a meeting reminder
Using a Mouse and Keyboard with Your Phone
Joining Meetings from the Calendar
To join a meeting from Meeting view
Using a Mouse and Keyboard with Your Phone
Using the Polycom Desktop Connector
Using Your Computer’s Mouse and Keyboard with Your Phone
To quit Polycom Desktop Connector
Using the Function Keys
Open Messages
Logging into Your Phone
Press End Call
Placing Calls in the Logged-Out State
From Home view, select Settings Features User Login Log
Logging In and Out of a Phone
To log in to a phone
To change your user password
Changing Your Password
Locking Your Phone
To lock your phone
Understanding Your User Password
Locking and Unlocking Your Phone
To unlock your phone
To call an authorized number from a locked phone
Accessing Features with Your Login Credentials
Placing and Answering from a Locked Phone
To answer a call on a locked phone
Troubleshooting What Happens if I Can’t Access Features?
Changing the Language on Your Phone
To adjust the contrast on the phone display
Customizing the Phone’s Display
Changing the Display Contrast
Changing the Backlight
Displaying the Time and Date in the Status Bar
Changing the Background Picture
Web Info Adding a Web Page as the Background on Your Phone
To add your own picture to the list of background images
Using a Personal Photo as a Background Picture
Changing the Background Picture
Click + adjacent to Add a new background image
Displaying Screen Savers
Choosing a Screen Saver
Understanding Phone Warnings
Troubleshooting
Restarting the Phone
Testing Phone Hardware
Updating Phone Configuration
To restart the phone
Getting Help
Related Documents
Polycom Community
Polycom Limited Warranty and Limitation Liability
Copyright, Safety, and Regulatory Notices
Service Agreements
Governing Law
Exclusions
Warranty Exclusive
Safety, Compliance, and Disposal Information
Part 15 FCC Rules
Plugs Acts as Disconnect Device
Installation Instructions
Modifications
Industry Canada IC
Russian Compliance
New Zealand Telepermit
Hearing Aid Compatibility HAC
Operating Ambient Temperatures
Australia
Waste Electrical and Electronic Equipment Weee
Restriction of Hazardous Substances Directive RoHS
Polycom Take Back
