Cisco Systems Cisco Unity 3.1 manual Integration Tasks, Integration Steps

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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 3.1

Revised February 10, 2005

This document provides instructions for integrating the phone system with the Cisco Unity voice messaging system.

Integration Tasks

Before performing the following tasks to integrate Cisco Unity with the Avaya Definity/PBXLink phone system, confirm that the Cisco Unity server is ready for the integration by completing the appropriate tasks in the Cisco Unity Installation Guide.

Integration Steps

Follow these steps to set up this integration.

1.Review the system and equipment requirements to confirm that all phone system and Cisco Unity server requirements have been met. See the “Requirements” section on page 2.

2.Plan how the voice messaging ports will be used by Cisco Unity. See the “Planning How the Voice Messaging Ports Will Be Used by Cisco Unity” section on page 5.

3.Program the Avaya Definity/PBXLink phone system and extensions. See the “Programming the Avaya Definity/PBXLink Phone System” section on page 6.

4.Install and configure the PBXLink box. See the “Setting up the PBXLink Box” section on page 15.

5.Configure Cisco Unity for the integration. See the “Configuring Cisco Unity for the Integration” section on page 19.

6.Test the integration. See the “Testing the Integration” section on page 20.

7.If you have Cisco Unity failover, integrate the secondary server. (Cisco Unity failover is supported only for release 3.1(2) and later.) See the “Integrating a Secondary Server for Cisco Unity Failover” section on page 23.

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Contents Integration Steps Integration TasksPhone System RequirementsCisco Unity Server Configuration for 25 to 48 Ports Configuration for 24 or Fewer PortsConfiguration for 49 to 72 Ports Integration DescriptionPBXLink Box Connections Number of Voice Messaging Ports to Install Integration FeaturesNumber of Voice Messaging Ports That Will Answer Calls Programming the Avaya Definity/PBXLink Phone SystemTo program the Avaya Definity/PBXLink phone system Option SettingOption Call-appr Button Assignment SettingNormal Inspect Call-apprAbrdg-appr Extn 1st voice mail extension Feature Button Number SettingAbrdg-appr Extn 2nd voice mail extension Abrdg-appr Extn 3rd voice mail extensionAbrdg-appr Extn 7th voice mail extension Abrdg-appr Extn 4th voice mail extensionEvery third remaining voice mail extension Abrdg-appr Extn 5th voice mail extensionEnter CORVector Definition Options for Call Vector Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity To set up user phones To Update the PBXLink Box Firmware Setting up the PBXLink BoxClick PBXLinkFirmwareUpdate Select Configuration and press Enter To set up the PBXLink boxTo set up the port LTNs for three PBXLink digital ports To set up the port LTNs for two PBXLink digital portsLTN Number Voice Messaging Port Value 0007 To confirm that the integration is enabled Configuring Cisco Unity for the IntegrationGo to System Licensing Licensed Features Switch Parameter Required SettingTo Set Up the Test Configuration Testing the IntegrationTo Test an Internal Call with Release Transfer To Test an External Call with Release TransferTo Return Example Subscriber to the Default Settings To Set Up Supervised Transfer on Cisco UnityTo Test Supervised Transfer Requirements Integrating a Secondary Server for Cisco Unity FailoverTo Set Up the Secondary Server for Failover Setting Up the Secondary Server for FailoverIntegration Description Dual Phone System Integration Overview Integration Steps When No Phone Systems Are InstalledReinstall the TSP. See the To Reinstall the TSP procedure on Changing Cisco Unity Administrator Settings Go to System Switch IP Switch To specify switch settings for Cisco CallManagerTo Modify Voice Port Settings Page To Remove the Existing TSP Changing the Number of Installed PortsSetting Up Cisco Unity to Remap Extension Numbers About the Remapping FeatureTo Reinstall the TSP To Remap Extension Numbers Wildcard Syntax and ExamplesRule Original Number New Number To Set the Port Assignments in the Registry Conventions System Configuration SettingsConvention Description Ctrl-Alt-DeleteCisco.com Obtaining DocumentationDocumentation DVD Cisco Product Security Overview Documentation FeedbackOrdering Documentation Obtaining Technical Assistance Reporting Security Problems in Cisco ProductsCisco Technical Support Website Definitions of Service Request Severity Submitting a Service RequestObtaining Additional Publications and Information