Cisco Systems Cisco Unity 3.1 manual Changing Cisco Unity Administrator Settings

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Dual Phone System Integration

Changing Cisco Unity Administrator Settings

•A circuit-switched phone system installed and integrated with Cisco Unity. For details, see the instructions earlier in this integration guide. The circuit-switched phone system (including the voice card software used in the integration) must be installed and integrated with Cisco Unity before Cisco CallManager is integrated.

•A supported version of Cisco CallManager and the Cisco Unity-CM service provider (TSP) installed and configured. For information about integrating Cisco Unity with Cisco CallManager and the Cisco Unity-CM service provider, see the applicable Cisco CallManager integration guide, located at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_configuration_guides_list.html.

Changing Cisco Unity Administrator Settings

After Cisco Unity is installed and the phone systems have been separately integrated, you need to adjust settings on pages in the Cisco Unity Administrator so that Cisco Unity can work with both phone systems.

Follow these steps to set up the dual phone system integration.

1.Specify settings for the circuit-switched phone system on the System > Switch > Switch page. For details, see the “To Specify Switch Settings for the Circuit-Switched Phone System” procedure on page 27.

Caution Specify settings for the circuit-switched phone system before specifying settings for Cisco CallManager. You must proceed in this order, or the integration may not work.

2.Specify settings for Cisco CallManager on the IP Switch page. For details, see the “To specify switch settings for Cisco CallManager” procedure on page 28.

3.On the Ports page, assign port ranges to the circuit-switched phone system first, then to

Cisco CallManager, and adjust settings for the ports assigned to each phone system. For details, see the “To Modify Voice Port Settings” procedure on page 28.

4.Select the phone system that subscribers and call handlers use. For details, see the “To Select Which Phone System Subscribers and Call Handlers Use” procedure on page 29.

5.Select the phone system that Cisco Unity uses when dialing out to send message notifications. For details, see the “To Select Which Phone System Cisco Unity Uses for Message Notification” procedure on page 29.

Caution If you need to add or remove voice cards or uninstall the voice card software after the dual phone system integration is set up, you must also reinstall the TSP (Cisco Unity-CM service provider). Do not reinstall the TSP until after you have set up the voice cards or reinstalled the voice card software. For more information, see the “Changing the Number of Installed Ports” section on page 30.

To Specify Switch Settings for the Circuit-Switched Phone System

Step 1 In the Cisco Unity Administrator, go to the System > Switch > Switch page. The settings for the circuit-switched phone system selected during the Cisco Unity Setup program appear.

Step 2 In the Access Code field, enter the trunk access code that Cisco Unity must dial to transfer calls to Cisco CallManager from the circuit-switched phone system.

Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 3.1

 

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Contents Integration Steps Integration TasksRequirements Phone SystemCisco Unity Server Integration Description Configuration for 24 or Fewer PortsConfiguration for 25 to 48 Ports Configuration for 49 to 72 PortsPBXLink Box Connections Number of Voice Messaging Ports to Install Integration FeaturesNumber of Voice Messaging Ports That Will Answer Calls Programming the Avaya Definity/PBXLink Phone SystemOption Setting To program the Avaya Definity/PBXLink phone systemOption Inspect Call-appr Button Assignment SettingCall-appr NormalAbrdg-appr Extn 3rd voice mail extension Feature Button Number SettingAbrdg-appr Extn 1st voice mail extension Abrdg-appr Extn 2nd voice mail extensionAbrdg-appr Extn 5th voice mail extension Abrdg-appr Extn 4th voice mail extensionAbrdg-appr Extn 7th voice mail extension Every third remaining voice mail extensionEnter CORVector Definition Options for Call Vector Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity To set up user phones Setting up the PBXLink Box To Update the PBXLink Box FirmwareClick PBXLinkFirmwareUpdate Select Configuration and press Enter To set up the PBXLink boxTo set up the port LTNs for two PBXLink digital ports To set up the port LTNs for three PBXLink digital portsLTN Number Voice Messaging Port Value 0007 Switch Parameter Required Setting Configuring Cisco Unity for the IntegrationTo confirm that the integration is enabled Go to System Licensing Licensed FeaturesTo Set Up the Test Configuration Testing the IntegrationTo Test an Internal Call with Release Transfer To Test an External Call with Release TransferTo Set Up Supervised Transfer on Cisco Unity To Return Example Subscriber to the Default SettingsTo Test Supervised Transfer Requirements Integrating a Secondary Server for Cisco Unity FailoverSetting Up the Secondary Server for Failover To Set Up the Secondary Server for FailoverIntegration Description Dual Phone System Integration Overview Integration Steps When No Phone Systems Are InstalledReinstall the TSP. See the To Reinstall the TSP procedure on Changing Cisco Unity Administrator Settings To specify switch settings for Cisco CallManager Go to System Switch IP SwitchTo Modify Voice Port Settings Page To Remove the Existing TSP Changing the Number of Installed PortsAbout the Remapping Feature Setting Up Cisco Unity to Remap Extension NumbersTo Reinstall the TSP To Remap Extension Numbers Syntax and Examples WildcardRule Original Number New Number To Set the Port Assignments in the Registry Ctrl-Alt-Delete System Configuration SettingsConventions Convention DescriptionObtaining Documentation Cisco.comDocumentation DVD Documentation Feedback Cisco Product Security OverviewOrdering Documentation Reporting Security Problems in Cisco Products Obtaining Technical AssistanceCisco Technical Support Website Definitions of Service Request Severity Submitting a Service RequestObtaining Additional Publications and Information
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