Cisco Systems Cisco Unity 3.1 manual To Set Up Supervised Transfer on Cisco Unity

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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 3.1

Testing the Integration

Step 7 Hang up Phone 1.

Step 8 On the Status Monitor, confirm that the state of the port handling the call changes to “Idle.” This state means that the port was successfully released when the call ended.

To Set Up Supervised Transfer on Cisco Unity

Step 1 In the Cisco Unity Administrator, go to the Subscribers > Subscribers > Call Transfer page.

If Example Subscriber is not displayed, click the Find icon (the magnifying glass) in the title bar, then click Find, and select Example Subscriber in the list that appears.

For more information on transfer settings, refer to the “Subscriber Template Call Transfer Settings” section in the online Help for the Cisco Unity Administrator.

Step 2 Under Transfer Type, click Supervise Transfer.

Step 3 Set the Rings to Wait For field to 3.

Step 4 Click the Save icon.

To Test Supervised Transfer

Step 1 From Phone 2, enter the access code necessary to get an outside line, then enter the number outside callers use to dial directly to Cisco Unity.

Step 2 On the Status Monitor, note the port that handles this call.

Step 3 When you hear the opening greeting, enter the extension for Phone 1. Hearing the opening greeting means that the port is configured correctly.

Step 4 Confirm that Phone 1 rings and that you do not hear a ringback tone on Phone 2. Instead, you should hear the indication your phone system uses to mean that the call is on hold (for example, music or beeps).

Step 5 Leaving Phone 1 unanswered, confirm that the state of the port handling the call remains “Busy.” This state and hearing an indication that you are on hold mean that Cisco Unity is supervising the transfer.

Step 6 Confirm that, after three rings, you hear the greeting for Example Subscriber. Hearing the greeting means that Cisco Unity successfully recalled the supervised-transfer call.

Step 7 During the greeting, hang up Phone 2.

Step 8 On the Status Monitor, confirm that the state of the port handling the call changes to “Idle.” This state means that the port was successfully released when the call ended.

To Return Example Subscriber to the Default Settings

Step 1 In the Cisco Unity Administrator, go to the Subscribers > Subscribers > Call Transfer page.

If Example Subscriber is not displayed, click the Find icon (the magnifying glass) in the title bar, then click Find, and select Example Subscriber in the list that appears.

Step 2 Under Transfer Incoming Calls, click No (Send Directly to Subscriber’s Greeting). Step 3 In the navigation bar, click Profile to go to the Subscribers > Subscribers > Profile page.

Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 3.1

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Contents Integration Tasks Integration StepsPhone System RequirementsCisco Unity Server Configuration for 49 to 72 Ports Configuration for 24 or Fewer PortsConfiguration for 25 to 48 Ports Integration DescriptionPBXLink Box Connections Integration Features Number of Voice Messaging Ports to InstallProgramming the Avaya Definity/PBXLink Phone System Number of Voice Messaging Ports That Will Answer CallsTo program the Avaya Definity/PBXLink phone system Option SettingOption Normal Button Assignment SettingCall-appr Inspect Call-apprAbrdg-appr Extn 2nd voice mail extension Feature Button Number SettingAbrdg-appr Extn 1st voice mail extension Abrdg-appr Extn 3rd voice mail extensionEvery third remaining voice mail extension Abrdg-appr Extn 4th voice mail extensionAbrdg-appr Extn 7th voice mail extension Abrdg-appr Extn 5th voice mail extensionCOR EnterVector Definition Options for Call Vector Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity To set up user phones To Update the PBXLink Box Firmware Setting up the PBXLink BoxClick PBXLinkFirmwareUpdate To set up the PBXLink box Select Configuration and press EnterTo set up the port LTNs for three PBXLink digital ports To set up the port LTNs for two PBXLink digital portsLTN Number Voice Messaging Port Value 0007 Go to System Licensing Licensed Features Configuring Cisco Unity for the IntegrationTo confirm that the integration is enabled Switch Parameter Required SettingTesting the Integration To Set Up the Test ConfigurationTo Test an External Call with Release Transfer To Test an Internal Call with Release TransferTo Return Example Subscriber to the Default Settings To Set Up Supervised Transfer on Cisco UnityTo Test Supervised Transfer Integrating a Secondary Server for Cisco Unity Failover RequirementsTo Set Up the Secondary Server for Failover Setting Up the Secondary Server for FailoverIntegration Description Integration Steps When No Phone Systems Are Installed Dual Phone System Integration OverviewReinstall the TSP. See the To Reinstall the TSP procedure on Changing Cisco Unity Administrator Settings Go to System Switch IP Switch To specify switch settings for Cisco CallManagerTo Modify Voice Port Settings Page Changing the Number of Installed Ports To Remove the Existing TSPSetting Up Cisco Unity to Remap Extension Numbers About the Remapping FeatureTo Reinstall the TSP To Remap Extension Numbers Wildcard Syntax and ExamplesRule Original Number New Number To Set the Port Assignments in the Registry Convention Description System Configuration SettingsConventions Ctrl-Alt-DeleteCisco.com Obtaining DocumentationDocumentation DVD Cisco Product Security Overview Documentation FeedbackOrdering Documentation Obtaining Technical Assistance Reporting Security Problems in Cisco ProductsCisco Technical Support Website Submitting a Service Request Definitions of Service Request SeverityObtaining Additional Publications and Information
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