Cisco Systems Cisco Unity 3.1 manual Programming the Avaya Definity/PBXLink Phone System

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Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 3.1

Programming the Avaya Definity/PBXLink Phone System

•The number of MWIs that will be activated when call traffic is at its peak.

•The number of AMIS delivery calls.

•The number of Media Master connections needed when call traffic is at its peak. (Media Master connections are used by Cisco Unity web applications and e-mail clients to play back and record over the phone.)

It is best to install only the number of voice messaging ports that are needed so that system resources are not allocated to unused ports.

The Number of Voice Messaging Ports That Will Answer Calls

The calls that the voice messaging ports answer can be incoming calls from unidentified callers or from subscribers. Typically, these voice messaging ports are the busiest. They also have the lowest port numbers for the phone system. As a general guideline, assign a majority of the voice messaging ports to answer calls.

You can set voice messaging ports to both answer calls and to dial out (for example, to set MWIs).

The Number of Voice Messaging Ports That Will Only Dial Out, and Not Answer Calls

Ports that will only dial out and will not answer calls can do one or more of the following:

•Notify subscribers by phone, pager, or e-mail of messages that have arrived.

•Turn MWIs on and off for subscriber extensions.

•Make outbound AMIS calls to deliver voice messages from Cisco Unity subscribers to users on another voice messaging system. (This action is available only with the AMIS licensed feature.)

•Make a Media Master connection so that subscribers can use the phone as a recording and playback device in Cisco Unity web applications and e-mail clients.

Typically, these voice messaging ports are the least busy ports. They also have the highest port numbers for the phone system. As a general guideline, assign a minority of the voice messaging ports to dial out.

Caution In programming the phone system, do not send calls to voice messaging ports in Cisco Unity that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Dialout MWI, do not send calls to it.

Preparing for Programming the Phone System

Record your decisions about the voice messaging ports to guide you in programming the phone system.

Programming the Avaya Definity/PBXLink Phone System

If you use programming options other than those supplied in the following procedure, the performance of the integration may be affected.

If you want to remap extension numbers (for example, when multiple subscribers use a single phone, or when multiple extension numbers on a single phone should go to a single subscriber greeting), see “Appendix: Remapping Extension Numbers” section on page 31.

Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 3.1

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Contents Integration Tasks Integration StepsRequirements Phone SystemCisco Unity Server Configuration for 49 to 72 Ports Configuration for 24 or Fewer PortsConfiguration for 25 to 48 Ports Integration DescriptionPBXLink Box Connections Integration Features Number of Voice Messaging Ports to InstallProgramming the Avaya Definity/PBXLink Phone System Number of Voice Messaging Ports That Will Answer CallsOption Setting To program the Avaya Definity/PBXLink phone systemOption Normal Button Assignment SettingCall-appr Inspect Call-apprAbrdg-appr Extn 2nd voice mail extension Feature Button Number SettingAbrdg-appr Extn 1st voice mail extension Abrdg-appr Extn 3rd voice mail extensionEvery third remaining voice mail extension Abrdg-appr Extn 4th voice mail extensionAbrdg-appr Extn 7th voice mail extension Abrdg-appr Extn 5th voice mail extensionCOR EnterVector Definition Options for Call Vector Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity To set up user phones Setting up the PBXLink Box To Update the PBXLink Box FirmwareClick PBXLinkFirmwareUpdate To set up the PBXLink box Select Configuration and press EnterTo set up the port LTNs for two PBXLink digital ports To set up the port LTNs for three PBXLink digital portsLTN Number Voice Messaging Port Value 0007 Go to System Licensing Licensed Features Configuring Cisco Unity for the IntegrationTo confirm that the integration is enabled Switch Parameter Required SettingTesting the Integration To Set Up the Test ConfigurationTo Test an External Call with Release Transfer To Test an Internal Call with Release TransferTo Set Up Supervised Transfer on Cisco Unity To Return Example Subscriber to the Default SettingsTo Test Supervised Transfer Integrating a Secondary Server for Cisco Unity Failover RequirementsSetting Up the Secondary Server for Failover To Set Up the Secondary Server for FailoverIntegration Description Integration Steps When No Phone Systems Are Installed Dual Phone System Integration OverviewReinstall the TSP. See the To Reinstall the TSP procedure on Changing Cisco Unity Administrator Settings To specify switch settings for Cisco CallManager Go to System Switch IP SwitchTo Modify Voice Port Settings Page Changing the Number of Installed Ports To Remove the Existing TSPAbout the Remapping Feature Setting Up Cisco Unity to Remap Extension NumbersTo Reinstall the TSP To Remap Extension Numbers Syntax and Examples WildcardRule Original Number New Number To Set the Port Assignments in the Registry Convention Description System Configuration SettingsConventions Ctrl-Alt-DeleteObtaining Documentation Cisco.comDocumentation DVD Documentation Feedback Cisco Product Security OverviewOrdering Documentation Reporting Security Problems in Cisco Products Obtaining Technical AssistanceCisco Technical Support Website Submitting a Service Request Definitions of Service Request SeverityObtaining Additional Publications and Information
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